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Attaining the Unattainable Is Within Our Reach Captain William “T.” Thompson’s accomplishments are many: US Air Force pilot, Delta Airlines captain, lawyer, award-winning businessman, and professional speaker. But Thompson did not start out in life with any special advantages. In fact, being born and raised in segregated South Carolina meant that the difficulties he faced growing up were many. But realizing his aspiration to become a pilot and becoming the first African American from the state to be accepted into the prestigious United States Air Force Academy was just the beginning of a pattern of successes in a life that extended far beyond its origins. Thompson uses his life’s challenges and his personal story to prove that we can all accomplish much more than we previously considered possible—and that we should strive for things that we have even considered unattainable. It doesn’t take special gifts or talents either, the author insists. He credits his P4 System (Principles, People, Flight Plan, and Performance) as the foundation that enabled him to literally pilot his way to success and ultimately become a multimillionaire in the process. With an attractive and distinctive aviation motif, The Flight to Excellence inspires and instructs executives, entrepreneurs, and anyone with a strong desire to reach extraordinary heights on how we can each build a “Culture of Excellence” in our own professional and personal lives by applying his methodical process and concepts and our own discipline and hard work. The proof is in the captain’s own successes.
Inspiration, motivation and lessons learned... Flight to Success is the author's journey through eight airlines, seven type ratings, two master's degrees, and motherhood. Intertwined with her stories are those of others who share their successes, failures, losses, fears, hopes and dreams. They have all learned from their experiences. What drives people to phenomenal success? The secret correlates with many aspects of flight. If you apply these tips to your everyday life there will be nothing you cannot accomplish. Life is about choice. The choice now, is to open your mind and heart and begin to dream. This inspirational, motivational memoir will take you on a journey through the author's life, to assist you with yours. How did she do it? Why didn't she quit? Where did she find the time, courage, stamina, and strength to persevere during the most challenging times? The answers to these questions and many more will be answered.
A hardcover bestseller now in paperback presents a management program that encourages employee leadership--which today's companies must have more of if they are to survive the coming decades.
There is much more to flying than just manual skills -- and therein lies the fun. In a book filled with anecdotal information and sound advice, Collins encourages pilots at all levels to strive for excellence in every phase of flight, to ensure a safer and more enjoyable experience.
A three-time Pulitzer Prize nominee as a health-care reporter for the "Chicago Tribune" illustrates serious flaws in contemporary medical practice and shows ways to improve care and save tens of thousands of lives.
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
The Undiscovered Consumer . . .and the Mistake of Universal Excellence What do customers really want? And how can companies best serve them? Fred Crawford and Ryan Mathews set off on what they describe as an "expedition into the commercial wilderness" to find the answers. What they discovered was a new consumer -- one whom very few companies understand, much less manufacture products for or sell products or services to. These consumers are desperately searching for values, a scarce resource in our rapidly changing and challenging world. And increasingly they are turning to business to reaffirm these values. As one consumer put it: "I can find value everywhere but can't find values anywhere." Crawford and Mathews's initial inquiries eventually grew into a major research study involving more than 10,000 consumers, interviews with executives from scores of leading companies around the world, and dozens of international client engagements. Their conclusion: Most companies priding themselves on how well they "know" their customers aren't really listening to them at all. Consumers are fed up with all the fuss about "world-class performance" and "excellence." What they are aggressively demanding is recognition, respect, trust, fairness, and honesty. Believing that they are still in a position to dictate the terms of commercial engagement, businesses have bought into the myth of excellence -- the clearly false and destructive theory that a company ought to be great at everything it does, that is, all the components of every commercial transaction: price, product, access, experience, and service. This is always a mistake because "the predictable outcome [is] that the company ends up world-class at nothing; not well-differentiated and therefore not thought of by consumers at the moment of need." Instead, Crawford and Mathews suggest that companies engage in Consumer Relevancy, a strategy of dominating in one element of a transaction, differentiating on a second, and being at industry par (i.e., average) on the remaining three. It's not necessary for businesses to equally invest time and money on all five attributes, and their customers don't want them to. Imagine the confusion if Tiffany & Co. started offering deep discounts on diamonds and McDonald's began selling free-range chicken and tofu. The Myth of Excellence provides a blueprint for companies seeking to offer values-based products and services and shows how to realize the commercial opportunities that exist just beyond their current grasp -- opportunities to reduce operating costs, boost bottom-line profitability, and, most important, begin to engage in a meaningful dialogue with customers.
Discover the mysterious, controversial, and sometimes downright eerie history of flights that didn't end as planned. The history of aviation is full of accounts of history's most spectacular flights. But what about the ones from which someone failed to return? - A celebrated millionaire--who also happened to be the world's foremost aviator--lifted off in a small plane one clear morning in 2007 and disappeared. - The glamorous son of a beloved fallen president took off on a hazy summer night in 1999 and plunged himself and two others into the Atlantic Ocean. - A US Navy blimp landed one Sunday morning in 1942 in the middle of a city street in California with no one aboard. Some of these "non-returns" occurred because of errors in judgment; others were intentional, and some resulted from causes still unknown. Get the full, meticulous account of the fascinating people involved in these flights, the mistakes they made, and the ways in which their "flight of no return" affected the world. Pilot and aviation writer Steven A. Ruffin covers the entire 230-year span of manned flight in all types of aircraft through war and peace. Balloons, blimps, biplanes, jets, and spaceships have all suffered mishaps over the years. Don't miss the mystery, adventure, intrigue, and a sprinkling of the supernatural and extraterrestrial in Flights of No Return.