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Government authorities are embracing digitalization to provide user-friendly services to citizens and simultaneously reduce the cost of offering such services. There are success stories, but failures also abound. Technology is not the only determinant of failure; other determinants include process, people, and structural issues within institutions. The purpose of this quantitative study, guided by previous studies, is to determine some of the barriers that governments have encountered following the implementation of enterprise resource planning (ERP) systems in a digital government context. It also aims to investigate the strategies used to ensure the continued success of ERP post-implementation and the impact of these strategies on strengthening the technical capacity of digital government transformation by studying by studying the opinions of ERP system users working in government authorities in the United Arab Emirates (UAE). The study also tests the mediating effects of ERP post-implementation success on the adoption of digital government. A survey was sent to government employees who are using enterprise systems representing a sample of 450 participants within the United Arab emirates [sic] The questionnaire was administered during the special big technology event of 2019 in UAE. The measurement model was created using EFA. Reliability, covergent validity, and discriminant validity were also assessed using CFA followed by SEM and path analysis to test the hypotheses and to identify significant predictors of current Post ERP practices and digital government excellence. The main factors and strategies included peoples’ readiness, process readiness, absorptive capacity, shared understanding, interactive communication, ERP post-implementation success, and digital government excellence. Results showed that the proposed determinant factors of ERP post-implementation success had a statistically significant relationship with the successful implementation of ERP systems. Furthermore, results showed a statistically significant relationship between ERP post-implementation success and digital government excellence. The findings have important theoretical and practical implications; there are still obstacles facing digital government that lead to a high failure rate. Therefore, the UAE’s technology decision makers in should frame their strategic approach with a comprehensive change management plan throughout the firm founded on organizational readiness, effective communication, and knowledge management. Change includes the potential to improve the government authorities’ readiness, cultivate more knowledgable employees, increase digital government excellence indicators, spread knowledge, increase ERP users’ experience and expertise in government, and improve the digital government excellence overall. Finally, one key implication of this research is that it provides evidence of the relationship between government back-end systems and digital citizen services. This should encourage government authorities to assist decision makers in paying more attention to their ERP systems, process, people, and structural issues within organizations. The primary theoretical objective of this research is to contribute to the body of knowledge regarding both ERP systems post-implementation and digital government excellence.
This book analyses the role of Enterprise Resource Planning (ERP) and Business Intelligence (BI) systems in improving information quality through an empirical analysis carried out in Italy. The study begins with a detailed examination of ERP features that highlights the advantages and disadvantages of ERP adoption. Critical success factors for ERP implementation and post-implementation are then discussed, along with the capabilities of ERP in driving the alignment between management accounting and financial accounting information.The study goes on to illustrate the features of BI systems and to summarize companies’ needs for BI. Critical success factors for BI implementation are then presented, along with the BI maturity model and lifecycle. The focus of the research entails a detailed empirical analysis in the Italian setting designed to investigate the role played by ERP and BI systems in reducing information overload/underload and improving information quality by influencing the features of information flow. The practical and theoretical implications of the study are discussed and future avenues of research are suggested. This book will be of value for all those who have an interest in the capacities of ERP and BI systems to enhance business information quality.
Research Paper (undergraduate) from the year 2018 in the subject Computer Science - Commercial Information Technology, grade: A-, German University in Cairo, language: English, abstract: Enterprise Resource Planning (ERP) is a software that consists of a group of applications and tools that aim mainly to monitor business functions, operations and processes across an organization, providing reliable information to different units of the company such as finance and accounting, sales and distribution, human resources and others. In addition, with the daily evolution of information technology, the ERP system has been progressing and building itself for the last two decades, until it took the shape we all know now. On the other hand, Business Process Management (BPM) can be identified as the discipline that reaches for the maximum control and management of organizational structure and format of the business processes, which eventually leads to enhanced business process management. This research paper is exploring the impact of ERP on the effectiveness of business process management by evaluating ERP potential development on business processes and how automation provided by ERP would affect these processes. In addition, this study aims to demonstrate the functionalities of ERP, and their possible positive effect the system may have on business performance, even though some studies argue that not all ERP implementation project succeed. The paper is organized as follows: the first section will discuss ERP's definition, evolution and history, functionalities, the implementation stages of ERP systems, benefits of ERP and the cloud ERP and its types. The second section will discuss the definition of business processes management. In addition, the BPM methodologies including business process architecture, how to make the right choice for methodology and process classification framework. The last section will discuss and explore how investing in ERP can improve BPM by explaining the budget, time and plan needed for ERP systems and business processes re-engineering and system integration to match with the ERP systems. Also this section includes benefits and risks of ERP on BPM by evaluating ERP effectiveness and efficiency and assessing risks.
This book is not a technical manual explaining all the nuts-and-bolts details of ERP that must be mastered to successfully implement the technology but is a guide to senior executives, managers, project managers, and project teams to understand the different aspects of an ERP project. An ERP project is far broader than the software technology and it is these other issues that can be the difference between success and failure. This book is based on 35 years of experience of the author, who has worked in organisations all over the world in various capacities and has project-managed ERP projects with varying degrees of success and failure and has analysed many ERP projects from a recovery, mediation and litigation perspective to determine the underlying reasons for ERP failure. The book is written in laymans terms and seeks to provide senior management, middle management, project management, and their project teams with an understanding of the issues that need to be addressed and managed in order to achieve a successful outcome from an ERP project.
Management is becoming a more and more exacting job today. Competition is the spirit of the enterprise now. Accuracy and speed are the most important requirements in this. And it now involves the integration and comprehension of details and information from many segments of the business. The daunting task is, however, made possible by the revolutions in Information Technology. Enterprise Resource Planning (ERP) is primarily an enterprise wide system that can accommodate corporate mission, objectives, attitudes, beliefs, values, operating style and people who make the organization. The inadequacy of the old system is the mother of this invention. Enterprise Resource Planning (ERP): A Managerial and Technical Perspective is designed as a textbook that bridges the unaddressed gap between managerial issues and technical issues, providing also some case studies.
Enterprise resource planning (ERP) refers to large commercial software packages that promise a seamless integration of information flow through an organization. Traditionally, separate units were created within an organization to carry out various tasks, and these functional areas would create their own information systems thereby giving rise to systems that were not integrated. ERP strives to provide a solution to these problems. Enterprise Resoure Planning Solutions and Management examines the issues that need to be further studied and better understood to ensure successful implementation and deployment of ERP systems.
Enterprise Resource Planning (ERP) refers to large commercial software packages that promise a seamless integration of information flow through an organization by combining various sources of information into a single software application and a single database. The outcome of ERP itself is still a mystery, but the trends and issues it has created will be the enigma that future generations will have to solve. Traditionally, separate units were created within an organization to carry out various tasks, and these functional areas would create their own information systems thereby giving rise to systems that were not integrated. ERP strives to provide a solution to these problems. Enterprise Resource Planning Solutions and Management examines the issues that need to be further studied and better understood to ensure successful implementation and deployment of ERP systems.
How to get the most out of Enterprise Resource Planning (ERP) systems.
This book introduces the fundamental principles of understanding business requirements to apply enterprise resource planning (ERP) in order to meet business needs. The book also helps readers understand the usage of ERP for monitoring and controlling business processes, while providing practical oriented solutions to the design and implementation of ERP. Using the provided framework, a business can decide to provide more value at lower cost which increases its competitive advantage. This should be an ideal reference for executives, researchers and consultants in project management of ERP. ERP can be considered to be an integrated package of business process. The scope of ERP determines the extent of automation of business process. For example if ERP covers Human Resource (HR) and finance business processes only, then business process related HR and finance are automated. Typically business process that are automated in HR and finance employee entry and exist process, allocation of employee ID, payroll, processing , income tax planning and actual deduction etc. There is seamless flow of employee data and information is available at an effectively faster rate to take appropriate decision. As custom demand increases, there is a need to meet the changing scenario with speed and efficiency. While there is a need to increase productivity, there is also a need to reduce cost of operation. The repetitive business processes can be handled effectively by automating them and freeing human resources for meeting other uncertainties. These automations not only should be done for each department, but also should cut across different departments. Thus there is a need for automating business processes at enterprise level. This enterprise level automation started with MRP, then MRP II, ERP and then finally open source ERP have taken centre stage. Out of the standard products available in the market, an organization can chose an ERP product for implementation, depending on the features available and the total cost of ownership (TCO). This comparison helps an organization to choose the product that best suits the needs for the organization. Enterprise Resource Planning: Fundamentals of Design and Implementation highlights these concepts while discusses different good practices to design and implement ERP.