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Despite representing a fairly small fraction of global tourism activity, the cruise sector has been experiencing a steady growth rate over the last years. The 1st International Cruise Conference (ICC) and its proceedings documented here face the changes which accompany this process of growth. The corresponding refereed papers are organized under the following themes: New trends and innovations, human resource management, information technology and standardization. The underlying motivation behind this collection of works is to bridge the gap between cruise theory and practice, by providing a ‘living research agenda’ aligned with the cruise sector’s realities and needs.
Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. Since the first edition of this book, there have been many important developments in the industry and this new edition features revised chapters on: contemporary cruise operations cruise geography itinerary planning health, safety and security maritime issues and legislation. In addition, there is a new chapter on 'Cruise Management Resources' intended to be of benefit to research students. Cruise Operations Management presents a range of issues illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated with cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. They include 'Roles and Responsibilities on a Cruise Ship', 'Customer Service Systems and Passenger Profiles' and 'Managing Food and Drink Operations Onboard'. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion. The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can ‘dip in’ and make use of specific material and case studies for use within a more generic hospitality or tourism learning context.
The book the cruise industry doesn't want you to read. A must read for anyone who has taken a cruise, is thinking about a cruise, or who works in the industry. If you are interested in information that is not contained in any guidebook, and the cruise industry would prefer you not have, you must read this book. The chapters include: The Art of Advertising and Marketing You Wouldn't Believe the Food!! You Can Squeeze Blood from a Tu ip Ship Society Ross A. Klein is academically trained as a sociologist and as a social worker. His previous writing covers a range of topics, including peace and non-violence, child abuse prevention, women and addictions and employability enhancement. He makes his home in St. John's, Newfoundland, and is a Social Work professor at Memorial University. Information about his other activities and ongoing work may be found at www.cruisejunkie.com.
Cudahy (an independent scholar with a PhD in philosophy and a passion for transportation) looks at the early days of the cruise ship industry and discusses contemporary cruise ship design, cruise markets, and the evolution of the burgeoning, recreation-oriented business. Coverage also includes the challenges of managing cruise lines and regulations governing the industry. A detailed appendix presents an instant history of the major cruise line ships, including notes on specifications, builders, registry, and passenger capacity. Annotation copyrighted by Book News, Inc., Portland, OR.
This textbook presents a compendium of important issues that were discussed at the 2nd International Cruise Conference in Plymouth (UK) between the 18th and 20th February 2010. The focus of the conference was to consider emerging issues, problems and solutions for the cruise industry at a time when trading conditions were perceived to be highly volatile.
A profitable industry which continues to grow rapidly. Considers economic growth, sustainable development, international policy, consumer demand &world market. Examines provision, expansion of nautical tourism in European economies at different stages of development, comparative analysis of nautical tourism in Pacific. Dowling at Edith Cowan Uni.
An indispensable primer that will 'turn you on to shipboard.'
This press guide aims to provide a comprehensive, accurate and informative guide to the UK press, both print and broadcast and to give details about the leading newspapers and periodicals in the United Kingdom.