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Part 1, Before You Buy -- advice on steps to take when shopping for goods or services, warnings on what to watch out for, and specific info. on how to shop for major items such as cars, credit and home improve. Part 2, After You Buy -- turn to this section if you have a problem after making a purchase, incl.: finding legal advice or getting help from the media. Sample complaint letter included. Part 3, Consumer Assist. Dir.: find the place to file your complaint or ask a question. Provides names, addresses, tele. no., fax no., e-mail, and web sites for contacts in consumer org., corp., trade assoc., and gov't. agencies at the city, county, state and Fed. level.
Use this guide to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.
The Federal Consumer Information Center of the United States General Services Administration presents the full text of the "2001 Consumer Action Handbook." The handbook covers such areas as car repair and buying, money and credit, health care, shopping from home, identity theft, travel tips, and consumer assistance contacts.
Contents: Part I: Be a Savvy Consumer: General Buying Tips; Banking; Cars; Credit; Education; Employment; Food and Nutrition; Healthcare; Housing Insurance; Internet; Investing; Phones; Protect Your Identity; Protect Your Privacy; Shopping from Home; Telemarketing and Unwanted Mail; Travel; TV; Utilities; Wills and Funerals; Part II: Filing a Complaint: Contact the Seller; Contact Third Parties; Report Fraud and Safety Hazard; Sample Complaint Letter; Part III: Key Consumer Resources; Part IV: Consumer Assistance Directory. Illustrations.
Contents: Part I -- Be A Savvy Consumer: Buyer Beware; Banking; Cars; Credit; Financing Your Education; Employment; Food and Nutrition; Health Care; Housing; Insurance; Internet; Investing; Phones; Privacy Protection and Identity Theft; Smart Home Shopping; Telemarketing and Unwanted Mail; Travel; TV; Wills and Funerals; Part II -- Filing a Complaint: Contact the Seller; Contact Third Parties; Sample Complaint Letter: Dispute Resolution Programs; Small Claims Court; Legal Help and Information; Report Fraud and Safety Hazard; Part III -- Key Information Resources: For Teachers; For Persons with Disabilities; For Military Personnel; Part IV -- Consumer Assistance Directory. Illus.