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Imagine you have sixty seconds to grab weapons for self-defense. You have been notified by the authorities that someone is in your neighborhood and planning an attack on you and your family. They have watched and studied your every move for some time. They know your areas of strength and weakness. They have listened to your words. You wait, but nothing happens. You never saw anyone. Are you safe? Someone is lying in wait, watching and carefully planning strategies of attack. The weapons you grabbed are not the weapons you need to defend yourself, because you are not fighting flesh and blood.
This book presents a new paradigm for looking at conflict. Instead of seeing conflict as the force outside of us we must escape, avoid or control, this book invites the reader to look at the source of conflict, which is within each and every one of us.
Comprised of essays from twelve leading scholars, this volume extends the discussion of Civil War controversies far past the death of the Confederacy in the spring of 1865. Contributors address, among other topics, Walt Whitman's poetry, the handling of the Union and Confederate dead, the treatment of disabled and destitute northern veterans, Ulysses S. Grant's imposing tomb, and Hollywood's long relationship with the Lost Cause narrative. The contributors are William Blair, Stephen Cushman, Drew Gilpin Faust, Gary W. Gallagher, J. Matthew Gallman, Joseph T. Glatthaar, Harold Holzer, James Marten, Stephanie McCurry, James M. McPherson, Carol Reardon, and Joan Waugh.
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Winner of the 2009 CPR Award for Outstanding Book In this groundbreaking book, Bernard Mayer, a pioneer in the field of conflict resolution, offers a new paradigm for dealing with long-term disputes. Mayer explains that when dealing with enduring conflict, mediators and other conflict resolution specialists need to move past the idea of how quickly they can resolve the conflict. Instead, they should focus on how they can help people prepare to engage with an issue over time. Once their attention is directed away from a speedy resolution to a long-term approach, new avenues of intervention become apparent.
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees. Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict. Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn: Positive things to say when initiating or responding to difficult conversations and situations How to find and craft language to start a sensitive conversation The right words to positively influence the situation The more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook. “Barbara and Cornelia take the fear out of managing conflict and difficult conversations.” —Adam Bowman, MA. PHR “A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional.” —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC
Meet Jenna Boller, star employee at Gladstone's Shoe Store in Chicago. Standing a gawky 5'11'' at 16 years old, Jenna is the kind of girl most likely to stand out in the crowd for all the wrong reasons. But that doesn't stop Madeline Gladstone, the president of Gladstone's Shoes 176 outlets in 37 states, from hiring Jenna to drive her cross country in a last ditch effort to stop Elden Gladstone from taking over his mother's company and turning a quality business into a shop-and-schlock empire. Now Jenna Boller shoe salesperson is about to become a shoe-store spy as she joins her crusty old employer for an eye-opening adventure that will teach them both the rules of the road...and the rules of life. Joan Bauer lives in Darien, CT.
Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric. The authors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness.
In the stories that people tell about conflict, the relationship narrative is commonly shaped to fit the conflict story. But there are always other relationship stories that can be told. This edition shows how to find and grow a counter story to the conflict story and to help people make choices about which story they want to perform.