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Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. • Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant. • Want better meetings? Ban smartphones, use a timer, and make everyone stand up. • Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it.
Effective communication is too vital for you to leave to chance. Make sure what you’re saying is simple, clear, compelling and gets results. The Communication Book is your straightforward, practical and expert guide to the secrets of great communication for all the important scenarios you face in business today. With Emma Ledden’s expert help, quick tips and proven three-step visual approach, you’ll learn how to: Plan and prepare – focus on what you want to say and how you’re going to say it. Know yourself – understand what you want, how to get there and how to know when you’ve succeeded. Know your listener – understand what they want, what they’re thinking and how they will feel about what you’ve got to say. Keep in control – learn the secrets to staying on track, feeling confident and managing your reactions. Learn to communicate like a pro so you can instantly connect, engage, influence and get the results you want. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like they're working in the dark. Leaders don't have crucial conversations; managers are frustrated when outcomes are not what they expect; and employees often don’t get positive feedback or constructive feedback. Many of us remain passive against poor communication habits and communication barriers, hoping that business communication will miraculously improve--but it won't. Business communication and relationships won’t improve without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the business relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Do you have effective communication skills? Take charge of your career by eliminating communication barriers and taking charge of your business relationships. Make your work environment less tense and more productive by improving communication skills. Set relationship expectations, work with people how they like to work, and give positive feedback and constructive feedback. In How to Say Anything to Anyone, you'll learn how to: - ask for what you want at work - improve communication skills - strengthen all types of working relationships - reduce the gossip and drama in your office - tell people when you’re frustrated and have difficult conversations in a way that resonates - take action on your ideas and feelings - get honest positive feedback and constructive feedback on your performance Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific business communication roadmap in hand, Harley enables you to improve communication skills and create the career and business relationships you really want--and keep them.
Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Now in its third edition, Messages has helped thousands of readers cultivate better relationships with friends, family members, coworkers, and partners. You'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language Develop skills for couples communication Negotiate and resolve conflicts Communicate with family members Handle group interactions Talk to children Master public speaking Prepare for job interviews If you can communicate effectively, you can do just about anything. Arm yourself with the interpersonal skills needed to thrive.
The Handy Communication Answer Book traces the history, explains the concepts and examines the skills needed to master effective communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, non-verbal and written communications.
Can an understanding of communication concepts improve relationships with others? Conversely, how do our connections with others influence how converse with them? Written in a warm and lively style and packed with teaching tools, The Basics of Communication: A Relational Perspective offers a unique look at the inseparable connection between relationships and communication and highlights the roles that those interpersonal connections play in public speaking as well as in casual discussions. This groundbreaking text offers a hybrid approach of theory and application by introducing students to fundamental communication concepts and providing practical instruction on making effective formal presentations. The authors encourage students to employ critical thinking on key topics, to link communication theory to their own experiences, and to improve their communication skills in the process. Key Featuresáá Stresses the vital intersection of communication and relational contexts and how they interact and influence one another Offers a refreshing and original approach that engages students with lively, topical examples to challenge them and to enliven classroom discussion Provides up-to-date communication topics in a way that easily fits within a traditional course outline Integrates effective pedagogical tools throughout, addressing ethics, media links, and questions for students to discuss with friends, among others Devotes two chapters to the use of media and relational technology such as cell phones, iPods, Blackberries, MySpace, and Facebook in daily communicationsááAncillariesáá Includes an InstructorÆs Resource on CD-ROM that features PowerPoint slides, a test bank, suggestions for course projects and activities, Internet resources, and more. (Contact Customer Care at 1-800-818-7243 to request a copy.) The robust online Student Study Site (www.sagepub.com/bocstudy) includes e-flashcards, video and audio clips, SAGE journal articles, links to a Facebook page for the text, and other interactive resources. Intended Audienceáá Designed as a core textbook for undergraduate students of communication studies, this book is also an excellent resource for business studentsùor others who are interested in learning more about the pervasive role of communication concepts in everyday life.
A unique and practical guide to making high-impact presentations by using visual communications techniques.
This concise book presents theory and teaches skills allowing students from all academic backgrounds to understand the communication field.
Attention Safety Communicators: Do you want everyone Speaking the Same Language on Safety? Are you frustrated that you're not getting the safety message cut through you desire? Your workforce is going to give you about one minute to convince them to work safely. Do you know what to say, or write, in those first 60 seconds? Employees quickly tune out when they hear bland, irrelevant safety messages. For too long they have been fed complicated, legalistic communication written for compliance that totally ignores that people actually want to feel safe at work. What is needed is a new and easy way to create compelling, targeted risk communication that catches attention and keeps it. Yet, at the same time motivates employees to change how they think and act about safety, in order to develop a safe, thriving and productive workplace environment. This new way is "Transform Your Safety Communication." As a safety leader, your role is to prevent workplace accidents. To do this, you need to change behaviour through safety communication. Being a safety culture change agent is crucial to your career success because how you communicate about safety influences whether or not people will accept or reject your safety messages. You need to read this if you want to: Craft attention grabbing and inspiring safety messages that makes safety meaningful. Create clear, consistent safety messages, so everyone works to a common standard. Understand the psychology behind why people don't listen and how to get around it. Engage workers on safety, no matter how cynical. Instantly generate relevant safety communication with easy to use frameworks and templates. What other Safety Leaders are Saying: "A thoroughly enjoyable read and will now take the place of my dictionary as the most used book on my desk." Michael Carney, HSE Manager Sydney, StarTrack "Simple sound theory backed up with experience, filled with tips and examples of the good, the bad, and the ugly of safety communication, finishing with a "how to" guide." Rachel Murphy, Health Safety and Compliance Coordinator, IHBI Queensland University of Technology "If you want to engage others and change their behaviour through effective communication, then this book is for you." Paul Harper, CEO/Principal Mining Engineer, AMC Consultants "Finally, a real communication book written for the safety professional. I only wish this book were written 15 years sooner." Morris, Elkins, CSP, CPEA, CPSA, Certified Lean Six Sigma Black Belt You'll Wish You Could Have Read it Years Ago! Safety professionals do not pass up this book! If you want to be the inspirational safety leader that you've always dreamed of being, this is the safety communication book for you.
Updated in its 13th edition, Joseph Devito's The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication with integrated discussions of diversity, ethics, workplace issues, face-to-face and computer-mediated communication and a new focus on the concept of choice in communication. This thirteenth edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides readers to improve a wide range of interpersonal skills. The text emphasizes how to choose among those skills and make effective communication choices in a variety of personal, social, and workplace relationships