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IT is still in its infancy in the world of business, and the growing pains are still apparent. The CIO position is relatively new and still is not fully understood in all corporations. This coupled with the misconceptions about IT within the user population have made it difficult for companies worldwide to benefit completely from IT and computer technology. This book details what an IT organization must do to increase recognition within its own company, as well as why and how user involvement is so critical to developing solutions that best fit the business. The reader is guided through the 9 1/2 Secrets by Paul Ingevaldson, retired CIO of Ace Hardware, who has worked in and consulted with numerous IT departments. Follow along as Paul explains how he developed and used these 9 1/2 Secrets to build his own great IT organization.
This mysterious illustrated tie-in to Netflix's award-winning A Series of Unfortunate Events -- featuring an introduction by Count Olaf's legal representative, Neil Patrick Harris -- shares insider secrets about the Baudelaire family and the making of the show. In every library there is a single book that can answer the question that burns like a fire in the mind... In this collector's companion you will discover never-before-seen photographs, never-before-told stories, and never-before, revealed secrets spanning all three seasons of the hilariously twisted, critically acclaimed hit series. You will encounter original concept art, annotated script excerpts, and interviews with the creative team and all-star cast, as well as glossaries, recipes, lyric sheets, hidden Easter eggs, shocking backstories, and suspicious pages from the titular tome, unredacted, and revealed here for the first time. Featuring interviews with: Tony Hale Daniel Handler Aasif Mandvi Sara Rue Barry Sonnenfeld Patrick Warburton Bo Welch Alfre Woodard and more... Perhaps you are wondering how a noble person such as yourself might become a member of a secret organization. Like so many things in life, it starts by picking up the right book. So go ahead, read at your own risk.
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Master the science of funnel building to grow your company online with sales funnels in this updated edition from the $100M entrepreneur and co-founder of the software company ClickFunnels. DotCom Secrets is not just another "how-to" book on internet marketing. This book is not about getting more traffic to your website--yet the secrets you'll learn will help you to get exponentially more traffic than ever before. This book is not about increasing your conversions--yet these secrets will increase your conversions more than any headline tweak or split test you could ever hope to make. Low traffic or low conversion rates are symptoms of a much greater problem that's a little harder to see (that's the bad news), but a lot easier to fix (that's the good news). What most businesses really have is a "funnel" problem. Your funnel is the online process that you take your potential customers through to turn them into actual customers. Everyone has a funnel (even if they don't realize it), and yours is either bringing more customers to you, or repelling them. In this updated edition, Russell Brunson, CEO and co-founder of the multimillion-dollar software company ClickFunnels, reveals his greatest secrets to generating leads and selling products and services after running tens of thousands of his own split tests. Stop repelling potential customers. Implement these processes, funnels, frameworks, and scripts now so you can fix your funnel, turn it into the most profitable member of your team, and grow your company online.
Uncovers the elements of creative collaboration by examining six of the century's most extraordinary groups and distill their successful practices into lessons that virtually any organization can learn and commit to in order to transform its own management into a collaborative and successful group of leaders. Paper. DLC: Organizational effectiveness - Case studies.
From top experts in the field, the definitive guide to grant-writing Written by two expert authors who have won millions of dollars in government and foundation grants, this is the essential book on securing grants. It provides comprehensive, step-by-step guide for grant writers, including vital up-to-the minute interviews with grant-makers, policy makers, and nonprofit leaders. This book is a must-read for anyone seeking grants in today's difficult economic climate. The Only Grant-Writing Book You'll Ever Need includes: Concrete suggestions for developing each section of a proposal Hands-on exercises that let you practice what you learn A glossary of terms Conversations with grant-makers on why they award grants...and why they don't Insights into how grant-awarding is affected by shifts in the economy
Get Ahead, Gain Influence, Get What You Want Office politics are an unavoidable fact of life in every workplace. To accomplish your personal and business goals, you must learn to successfully play the political game in your organization. Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want. Written by an organizational psychologist and corporate consultant, Marie G. McIntyre's Secrets to Winning at Office Politics uses real-life examples of political winners and losers to illustrate the behaviors that contribute to success or failure at work. You will be shown techniques for managing your boss more effectively, improving your influence skills, changing the way you are perceived, and dealing with difficult people. Using these proven strategies for political success, you will then be able to create a Political Game Plan that outlines the steps necessary to accomplish your own individual goals.
Annotation Drawing upon real-life experiences from those on active duty as well as those now in the civilian sector, this book illustrates how to emulate the leadership principles that are the hallmark of the U.S. Marine Corps. Based on findings gleaned from more than 100 interviews, this guide presents the key factors that are at the heart of the marine's approach along with side-by-side comparisons of their application in military and civilian settings. A series of questions is provided at the end of each chapter to facilitate group discussion on topics ranging from integrity and setting the example to the commanders intent and rehearsals and critiquesprompting a personal analysisthat leads the individual to review the process and develop their own methods for implementation. Questions from these sections also serve as the basis for a year-long curriculum for leadership development.
Every president has had a unique and complicated relationship with the intelligence community. While some have been coolly distant, even adversarial, others have found their intelligence agencies to be among the most valuable instruments of policy and power. Since John F. Kennedy's presidency, this relationship has been distilled into a personalized daily report: a short summary of what the intelligence apparatus considers the most crucial information for the president to know that day about global threats and opportunities. This top-secret document is known as the President's Daily Brief, or, within national security circles, simply "the Book." Presidents have spent anywhere from a few moments (Richard Nixon) to a healthy part of their day (George W. Bush) consumed by its contents; some (Bill Clinton and George H. W. Bush) consider it far and away the most important document they saw on a regular basis while commander in chief. The details of most PDBs are highly classified, and will remain so for many years. But the process by which the intelligence community develops and presents the Book is a fascinating look into the operation of power at the highest levels. David Priess, a former intelligence officer and daily briefer, has interviewed every living president and vice president as well as more than one hundred others intimately involved with the production and delivery of the president's book of secrets. He offers an unprecedented window into the decision making of every president from Kennedy to Obama, with many character-rich stories revealed here for the first time.