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While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Talking with Students in Conflict: Life Space Crisis Intervention-Third Edition offers professionals and parents a brain-based, trauma-informed, relationship-building set of skills to turn problem situations into learning opportunities for young people who exhibit challenging behaviors in schools, communities, and in the home. This book offers a six-stage verbal framework to de-escalate youth crisis situations, foster self-awareness and insight in young people, improve their social-emotional skills, and bring about long-term behavioral change. The result is stronger adult-child connections, better emotional regulation, improved peer relationships, lower suspension rates, and fewer juvenile justice system referrals.LSCI skills are important because they enable any caring adult to step into a young person's life space-the heat of a stressful moment-and intervene effectively. The six-stage LSCI process helps adults de-escalate the emotional intensity of a crisis, gain an understanding of the conflict from the young person's point of view, offer new ways to think about the incident, and ultimately promote the youth's personal responsibility for behavior.This book is a must-have for educators, school administrators, counselors, psychologists, mental health workers, social workers, juvenile justice workers, paraprofessionals, and anyone working with children and adolescents who exhibit challenging behaviors.This revised edition features dozens of brand-new examples of the use of LSCI with children and adolescents from diverse backgrounds and in a variety of settings. The authors share suggestions for applying LSCI skills in real life and offer troubleshooting guidelines to make LSCI work in even the most challenging of circumstances. This edition features all new applications of LSCI skills, including as a tool with staff who inadvertently perpetuate conflicts with students, as a group intervention for building social-emotional skills, as a way to change passive aggressive behavior, and as a parenting strategy.
When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space for deeper understanding and stronger ties. Brave Talk offers hands-on skill-building in critical thinking, power sharing, and rhetoric. Combining real-life storytelling, engaging illustrations, and rigorous academic sources, this book blends humor, creativity, and interactive learning to help everyday people develop better skills for navigating conflict in order to build stronger relationships and healthier communities.
The seventeen key principles for transforming conflict—in a beautiful package from the creator of The 48 Laws of Power From Joost Elffers, the packaging genius behind the huge New York Times bestsellers The 48 Laws of Power, The 33 Strategies of War, and The Art of Seduction, comes this invaluable manual that teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.
In today's information era, the use of specific words and language can serve as powerful tools that incite violence—or sanitize and conceal the ugliness of war. This book examines the complex, "twisted" language of conflict. Why is the term "collateral damage" used when military strikes kill civilians? What is a "catastrophic success"? What is the difference between a privileged and unprivileged enemy belligerent? How does deterrence differ from detente? What does "hybrid warfare" mean, and how is it different from "asymmetric warfare"? How is shell shock different from battle fatigue and PTSD? These are only a few of the questions that Talking Conflict: The Loaded Language of Genocide, Political Violence, Terrorism, and Warfare answers in its exploration of euphemisms, "warspeak," "doublespeak," and propagandistic terms. This handbook of alphabetically listed entries is prefaced by an introductory overview that provides background information about how language is used to obfuscate or minimize descriptions of armed conflict or genocide and presents examples of the major rhetorical devices used in this subject matter. The book focuses on the "loaded" language of conflict, with many of the entries demonstrating the function of given terms as euphemisms, propaganda, or circumlocutions. Each entry is accompanied by a list of cross references and "Further Reading" suggestions that point readers to pertinent sources for further research. This book is ideal for students—especially those studying political science, international relations, and genocide—as well as general readers.
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.
Describes the six-step conflict resolution process, called "Talk It Out," developed by educator Barbara Porro to teach students to solve their own real-life problems, such as teasing, cheating, hitting, and others, and includes lesson plans, scripts, and other resource tools.
In today's information era, the use of specific words and language can serve as powerful tools that incite violence—or sanitize and conceal the ugliness of war. This book examines the complex, "twisted" language of conflict. Why is the term "collateral damage" used when military strikes kill civilians? What is a "catastrophic success"? What is the difference between a privileged and unprivileged enemy belligerent? How does deterrence differ from detente? What does "hybrid warfare" mean, and how is it different from "asymmetric warfare"? How is shell shock different from battle fatigue and PTSD? These are only a few of the questions that Talking Conflict: The Loaded Language of Genocide, Political Violence, Terrorism, and Warfare answers in its exploration of euphemisms, "warspeak," "doublespeak," and propagandistic terms. This handbook of alphabetically listed entries is prefaced by an introductory overview that provides background information about how language is used to obfuscate or minimize descriptions of armed conflict or genocide and presents examples of the major rhetorical devices used in this subject matter. The book focuses on the "loaded" language of conflict, with many of the entries demonstrating the function of given terms as euphemisms, propaganda, or circumlocutions. Each entry is accompanied by a list of cross references and "Further Reading" suggestions that point readers to pertinent sources for further research. This book is ideal for students—especially those studying political science, international relations, and genocide—as well as general readers.
An examination of language use in the important area of social conflict.