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Exploring the role of conflict in organisations, this book helps managers, employees, and organisations come to grips with all types of conflict. Conflict is discussed as a likely result of human interaction, and the key purpose of this program is to assist people in effectively and productively managing and taking advantage of these inevitable conflict situations. A self-contained training curriculum around which an entire organisational conflict management program can be built, this book is designed for use as a guide to harnessing and taking advantage of the enormous energy associated with conflict, and is loaded with activities designed to reinforce and build on the understandings developed and to provide plenty of opportunity to practice what has been learned. Activities can be used to facilitate formal training with individuals, in work groups, or for personal use.
"This successful guide has already helped many tens of thousands of readers understand and manage out-of-control anger in all its forms, from passive-aggression to all-out rage. Dr. Robert Nay presents an effective six-step program grounded in the proven techniques of cognitive-behavioral therapy. Self-quizzes and exercises show how to immediately recognize anger's triggers and early warning signs--and master cooling-off strategies that work in the heat of the moment. By learning specific ways to defuse conflict and express their feelings calmly, readers can put a lid on destructive anger while appropriately asserting their needs. The revised second edition includes a new chapter on resolving longstanding resentments, plus updated examples and resources"--
TODAY IS THE DAY, TAKE CHARGE OF YOUR TEAM! Team management is important, but it isn�t about being important. It�s about being there for your team members when they need you and overseeing the project from a managerial point of view. That means that you need to have a lot of skills including the ones shown in this book. Your team can only be as effective as you are. There is nowhere to throw blame when you are a team manager because the buck rests with you. However, when you do succeed as a team manager or leader, what you find is that your team members will follow your lead. The idea behind writing this book was to use my experience to help those starting out and to be able to give useful and sound advice. There are many corporate style books on leadership. What makes mine different is that it�s written by someone who has been where you are currently standing, and who understands your difficulty with being faced with the job of team leader. Walk through the pages and learn how it�s done.
Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken. Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover: effective and compassionate techniques for handling conflict practical strategies for resolving conflict how personality types influence discussions suggestions for minimizing defensiveness ideas for developing and promoting cooperation Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.
"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--
The older teens in your parish want a youth ministry program that exposes them to relevant, real-world topics in an active, engaging way. Horizons is an innovative, comprehensive approach to religious education. Its foundation is teacher-led, creative learning strategies that give students ample opportunities for discussion, reflection--and fun! Designed for grades 9-12, Horizons utilizes a module system so that you can combine courses and topics to meet the specific needs of your parish. Seven core courses set the stage for discussing central and foundational themes. Then choose from a wide selection of age-appropriate minicourses to round out your curriculum and craft summer courses, retreats, and youth-group activities. The Youth Ministry Strategies component features more than 65 creative youth activities to complement the Horizons curriculum. And on top of all that, Horizons includes outstanding training resources. You'll be able to create the most engaging and relevant youth ministry program for senior high that is available anywhere.
Harvard Business School's Michael Roberto draws on powerful decision-making case studies from every walk of life, showing how to promote honest, constructive dissent and skepticism; use it to improve decisions; and align organizations behind those decisions. Learn from disasters like the Space Shuttle Columbia and JFK's Bay of Pigs Invasion, from successes like Sid Caesar and Bill Parcells, from George W. Bush's decision-making after 9/11. Roberto complements his compelling case studies with extensive new research on executive decisionmaking. Discover how to test and probe a management team; when 'yes' means 'yes' and when it doesn't; and how to build real consensus that leads to action. Gain important new insights into managing teams, mitigating risk, promoting corporate ethics, and much more.
In this instructive book, Hugh Halverstadt advocates a Christian vision of shalom for an ethical process of conflict management. He shows how respectfulness, assertiveness, accountability, and a focus on the larger common good should all serve as Christian behavioral standards. The book is ideal for addressing ministries, church systems, and other nonprofit organizations in conflict.
Spector demonstrates that the process of reaching agreement on such fundamental issues as developing cross-cultural teamwork, the need for employee freedom and responsibility, and mechanisms for performance assessment requires a shared commitment to a single strategy.