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80% of companies say they give great service... Only 8% of customers say those companies give great service 3 in 5 Americans would try a new brand or company for a better service experience Customer service has gotten so bad that 7 in 10 Americans said they were willing to spend more with companies that they believe provide excellent customer service These statistics are as scary as being stuck on It's A Small World for anything more than a minute. But they do not have to define you and your company. You can create a service powerhouse in your company that your competitors will never copy, they are too lazy and slothful. Trust me, if all companies emulated the service provided at Walt Disney World, Ritz Carlton or Zappos, these companies would not stand out as they do. They know: Customer service is not a department. Customer service is not an afterthought. So what can you do? Where do you start? You start right here. In this little book, you will learn many of the secrets of how Disney creates such magical experiences every day, year after year, decade after decade. This is not theory being spewed by some corporate trainer or human resources person that has never worked a day in operations. (No offense to trainers and HR professionals intended) This book covers the exact strategies that I used when I was a Disney Leader. If you have the dedication and drive, you can implement these same strategies in your business or practice. Essentially, if you serve people, this book is for you. Dentist, Day Care, Carpet Cleaner, Computer Repair, Bank, Hotel, or Plummer, it does not matter. You can be the Disney of your industry. I now conduct intensive interactive 3 day "in-the-parks" workshops designed to reveal the secrets that the Walt Disney Company uses on a daily basis to create happiness for guests and profits for shareholders. You get the exact model (Strategies, Tactics and Workbooks) that I used to manage and design some of Disney's iconic restaurants and attractions that delivered world class service and profitability.
Bronislaw Malinowski’s pathbreaking Argonauts of the Western Pacific is at once a detailed account of exchange in the Melanesian islands and a manifesto of a modernist anthropology. Malinowski argued that the goal of which the ethnographer should never lose sight is ‘to grasp the native’s point of view, his relation to life, to realise his vision of his world.’ Through vivid evocations of Kula life, including the building and launching of canoes, fishing expeditions and the role of myth and magic amongst the Kula people, Malinowski brilliantly describes an inter-island system of exchange - from gifts from father to son to swapping fish for yams - around which an entire community revolves. A classic of anthropology that did much to establish the primacy of painstaking fieldwork over the earlier anecdotal reports of travel writers, journalists and missionaries, it is a compelling insight into a world now largely lost from view. With a new foreword by Adam Kuper.
Classic text in a modern e-book form. Download it to your handheld reader today and enjoy reading! [From Preface] My esteemed friend, Dr. B. Malinowski has asked me to write a preface to his book, and I willingly comply with his request, though I can hardly think that any words of mine will add to the value of the remarkable record of anthropological research which he has given us in this volume. My observations, such as they are, will deal partly with the writer's method and partly with the matter of his book. In regard to method, Dr. Malinowski has done his work, as it appears to me, under the best conditions and in the manner calculated to secure the best possible results. Both by theoretical training and by practical experience he was well equipped for the task which he undertook. Of his theoretical training he had given proof in his learned and thoughtful treatise on the family among the aborigines of Australia; of his practical experience he had produced no less satisfactory evidence in his account of the natives of Mailu in New Guinea, based on a residence of six months among them. In the Trobriand Islands, to the east of New Guinea, to which he next turned his attention, Dr. Malinowski lived as a native among the natives for many months together, watching them daily at work and at play, conversing with them in their own tongue, and deriving all his information from the surest sources — personal observation and statements made to him directly by the natives in their own language without the intervention of an interpreter. In this way he has accumulated a large mass of materials, of high scientific value, bearing on the social, religious, and economic or industrial life of the Trobriand Islanders. These he hopes and intends to publish hereafter in full; meantime he has given us in the present volume a preliminary study of an interesting and peculiar feature in Trobriand society, the remarkable system of exchange, only in part economic or commercial, which the islanders maintain among themselves and with the inhabitants of neighbouring islands.
Systemic Bias: Algorithms and Society looks at issues of computational bias in the contexts of cultural works, metaphors of magic and mathematics in tech culture, and workplace psychometrics. The output of computational models is directly tied not only to their inputs but to the relationships and assumptions embedded in their model design, many of which are of a social and cultural, rather than physical and mathematical, nature. How do human biases make their way into these data models, and what new strategies have been proposed to overcome bias in computed products? Scholars and students from many backgrounds, as well as policy makers, journalists, and the general reading public will find a multidisciplinary approach to inquiry into algorithmic bias encompassing research from Communication, Art, and New Media.
In the first comprehensive and analytical study of therapeutic concepts and practices in China, Paul Unschuld traced the history of documented health care from its earliest extant records to present developments. This edition is updated with a new preface which details the immense ideological intersections between Chinese and European medicines in the past 25 years.
Anthropology's long and complex relationship to magic has been strongly influenced by western science and notions of rationality. This book takes a refreshing new look at modern magic as practised by contemporary Pagans in Britain. It focuses on what Pagans see as the essence of magic - a communication with an otherworldly reality. Examining issues of identity, gender and morality, the author argues that the otherworld forms a central defining characteristic of magical practice. Integrating an experiential ethnographic approach with an analysis of magic, this book asks penetrating questions about the nature of otherworldly knowledge and argues that our scientific frameworks need re-envisioning. It is unique in providing an insider's view of how magic is practised in contemporary western culture.
This volume contributes to the current reassessment of the "Glorious Revolution" by bringing together the work of leading American, British, and Dutch scholars who present a series of interpretive case studies on a wide variety of political, economic, religious, and cultural issues. What emerges from these fifteen essays is the conviction that in spite of differing angles of approach, the process of reinterpreting the Revolution requires a combined study of English and Dutch history within the context of European history. The long tradition of viewing the events of 1688-89 as a uniquely British affair, which gave birth to liberal England with its contingent political and religious liberties, is finally put to rest.
This volume, edited by Tzvi Zbusch and Karel van der Toorn, contains the papers delivered at the first international conference on Mesopotamian magic held under the auspices of the Netherlands Institute for Advanced Studies (NIAS) in June 1995. It is the first collective volume dedicated to the study of this topic. It aims at serving as a bench-mark and provides analytic and innovative but also sythetic and programmatic essays. Magical texts, forms, and traditions from the Mesopotamian cultural worlds of the third millennium BCE through the first millennium CE, in the Sumerian, Akkadian and Aramaic languages as well as in art, are examined.