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This volume, Professional and Support Staff in Higher Education, is focused on the issues and experiences of professional and support staff in higher education. The 29 chapters of this book span a broad range of topic areas, ranging across professional practices and identity, leadership and inclusion in higher education, professional development, and how the current higher education landscape impacts on their work, careers, aspirations and performance. The broad aims of this book are twofold: to contribute to the limited body of knowledge regarding professional and support staff in higher education, and to explore the key issues facing these professionals today through their own contributions. Professional and support staff are one of the universities’ most valuable assets, as they hold much of the corporate knowledge required to ensure that universities operate efficiently and effectively. The increasing professionalization of university professional staff has impacted on the roles they currently perform, as more professionals now occupy senior executive positions within universities; positions there were previously occupied by senior academics. Similarly, the boundaries between some professional and academic roles have blurred, creating a sub-category; the para-academic staff. Given the contribution professional and support staff make, and the increasing importance of the roles they perform within their institutions and to the society as a whole, it is surprising that their work, impact, careers, and aspirations remain largely unexplored in the literature and research to date. We hope readers find this book useful and insightful, that it enables greater and deeper insight among and between professional staff and their institutions, and that it contributes meaningfully to the growing body of knowledge and scholarship regarding professional and support staff in higher education globally. We also hope that the book assists in raising awareness about the professions that are part of our educational institutions, and the contributions that they make not only to their organisations, but to society as a whole.
Many children and young people face significant barriers to learning at school, and need one-to-one support for their social and emotional development. This accessible book spotlights how support staff in schools can help children and young people, enabling them to make the most of their education. It examines what schools need to do to make the most effective use of support staff, what makes support services successful, and the barriers that support staff face. It includes examples of good practice and a checklist for effective practice in the provision of support services in schools for children and young people.
This manual of activities is written for support staff OCo the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. ItOCOs all here OC the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist OCo so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours. The 50 activities are conveniently organized into 10 areas: Orientation; Motivation and Empowerment; Caring for Our Customers; Face-to-Face Communication; Telephone Skills; Written Communication; Time Management; Managing Small Projects; Meetings; Presentation Skills. This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and OCobecause they are fun OCo have much more impact. With 50 Training Activities for Administrative, Secretarial and Support Staff, you can motivate your staff, encourage them to achieve the best possible standards and enable them to grow in their constantly evolving jobs."
NHS support workers, such as nursing Healthcare Assistants, Maternity Support Workers, and Therapy Assistants, often provide the majority of face-to-face care to patients, clients and their families. This accessible guide explores the issues underpinning their recruitment, training, management, development and progression. NHS support workers comprise four out of ten of the clinical workforce, yet despite their importance they have long faced barriers that mean they are not able to fully realise their potential. This is the first book to take a comprehensive look at this workforce, its history, the policy that shapes its recruitment, management and deployment, and explains clearly how their capacity and capability can be safely and effectively enhanced. Structured around the employment cycle, this text covers the introduction of Technical Levels, career changes, apprenticeships, recruitment and selection, informal learning, learning cultures, widening participation, supervision and functional skills. Providing practical, evidence-based guidance and including illustrative case studies, it suggests a range of interventions to overcome the long-standing barriers to the effective development and deployment of healthcare support workers. Drawing on the latest research, and practice, including the author’s own experience, this book is an important resource for all those educating, managing or recruiting unregistered healthcare practitioners. It will also provide invaluable guidance to healthcare support workers interested in progressing their careers.
Volume 4 in this series investigates ways that staff can work effectively with Teaching Assistants and other support staff when implementing inclusive educational practices in schools. Consideration is given to the perspectives of a variety of stakeholders.
" ... [this book] provides basic information about various aspects which legal secretaries, legal support staff, paralegals and candidate attorneys will encounter in carrying out their duties in a law firm or similar environment. While being an easy to read and user-friendly textbook, emphasis is placed on acquiring the necessary practice management skills. It includes practical examples of the various forms required for different processes and documents."--Back cover.
A reflective workbook aimed at teachers and support staff of students who are transitioning or questioning their gender. This book provides insights, practical tools, and opportunities for self-reflection. It discusses the unique needs of teachers and schools as they navigate supporting the gender journeys of their transgender, non-binary, or gender questioning students by enabling staff to identify, understand, and incorporate the needs of this population. The chapters of this essential resource offer guidance on how to implement appropriate school policies and inclusive curriculum, learn topical terminology, address bullying, and develop bathroom guidelines. This book will help school staff ensure that students feel safe, included, and respected, while creating a judgment-free space for teachers, support staff, and administrators' own self-exploration as they embark on the process of acquiring new and relevant information. Personal anecdotes from real-life educational experiences heighten awareness and perspective, alongside interactive activities, enjoyable quizzes, answers to common questions, and positive affirmations.
U.S. Patent Prosecution for Support Staff is a practical desk reference, designed to promote ongoing learning and job proficiency for paralegals and secretaries assisting patent practitioners in submitting filings to the United States Patent and Trademark Office. It presents complex filing requirements in an easy-to-follow format, and reduces volumes of information into concise, accessible learning points that will assist both novice and seasoned support staff alike as they work to develop or update the breadth and depth of their knowledge of U.S. patent prosecution. A comprehensive guide, U.S. Patent Prosecution for Support Staff provides a detailed step-by-step guide to the filing requirements for the most frequently filed activities in U.S. patent prosecution, as well as more novel filings. The content includes the most recent provisions of the America Invents Act, the American Invents Act Technical Corrections Bill, and the Patent Law Treaty.
Minimize problem behavior and maximize student success! Acting-out behavior by students manifests in ways that make classroom management and teaching very challenging. Building on a model using seven phases of acting-out behavior presented in the first edition, the newly updated edition draws on new research in applied behavior analysis, sound instructional principles, and functional behavior assessment to deliver a clear roadmap for educators to design interventions in a clear, systematic, and achievable matter. Features include: Managing each phase of the acting-out cycle—from structuring the classroom, to handling escalated behavior, to recovery Case studies that distill concrete action steps from the book’s concepts Checklists, tools, resources, and templates for applying the book’s principles to any classroom
Congratulations! You may have just finished up your student-teaching and landed your first teaching position. You begin to think about your first year with your new students. Student teaching was a great experience, but now you may be searching for answers of how to get started running your own classroom. This practical and inspirational daily guide for teachers was comprised over many years and through interviews of teachers at all grade levels. The collective years of teaching experience interviewed was over 500 years of experience from K-12 educators both in private and public schools across the country! Teaching for God’s Glory is a daily walk with the new teacher to help the new educator plan for their first years of teaching. The first section, Before the School Year Begins, gives practical advice on ways to set up your classroom, communication with parents and students, as well as orienting yourself with your new surroundings. The rest of the year is divided into quarters of the year with applicable and inspiring advice and wisdom that new teachers can use right away in their classrooms. At the end of each school week, there is a place for reflection on what worked well that week, areas for growth, and prayer requests for you or your students. This book makes the perfect gift for those starting their own career in education. Years later, they will be able to look back and reflect on how much they have grown in their craft! Tyler Harms has over a decade of experience serving students and families at the elementary and secondary levels. He graduated from Calvin College with a BA in Education and went on to get two Master’s Degrees in Special Education and Mathematics. Tyler spent many hours interviewing master teachers across the country and reflecting on his own journey as an educator. Teaching for God’s Glory is the book we all wish we had read in college before becoming a teacher. The book gives practical advice and inspiration to those who are in the trenches each day educating our future leaders.