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This volume, Professional and Support Staff in Higher Education, is focused on the issues and experiences of professional and support staff in higher education. The 29 chapters of this book span a broad range of topic areas, ranging across professional practices and identity, leadership and inclusion in higher education, professional development, and how the current higher education landscape impacts on their work, careers, aspirations and performance. The broad aims of this book are twofold: to contribute to the limited body of knowledge regarding professional and support staff in higher education, and to explore the key issues facing these professionals today through their own contributions. Professional and support staff are one of the universities’ most valuable assets, as they hold much of the corporate knowledge required to ensure that universities operate efficiently and effectively. The increasing professionalization of university professional staff has impacted on the roles they currently perform, as more professionals now occupy senior executive positions within universities; positions there were previously occupied by senior academics. Similarly, the boundaries between some professional and academic roles have blurred, creating a sub-category; the para-academic staff. Given the contribution professional and support staff make, and the increasing importance of the roles they perform within their institutions and to the society as a whole, it is surprising that their work, impact, careers, and aspirations remain largely unexplored in the literature and research to date. We hope readers find this book useful and insightful, that it enables greater and deeper insight among and between professional staff and their institutions, and that it contributes meaningfully to the growing body of knowledge and scholarship regarding professional and support staff in higher education globally. We also hope that the book assists in raising awareness about the professions that are part of our educational institutions, and the contributions that they make not only to their organisations, but to society as a whole.
This manual of activities is written for support staff OCo the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. ItOCOs all here OC the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist OCo so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours. The 50 activities are conveniently organized into 10 areas: Orientation; Motivation and Empowerment; Caring for Our Customers; Face-to-Face Communication; Telephone Skills; Written Communication; Time Management; Managing Small Projects; Meetings; Presentation Skills. This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and OCobecause they are fun OCo have much more impact. With 50 Training Activities for Administrative, Secretarial and Support Staff, you can motivate your staff, encourage them to achieve the best possible standards and enable them to grow in their constantly evolving jobs."
By providing a thorough grounding in the theory behind behaviour management, followed by suggestions for successful strategies to use in the classroom, this book gives the reader the confidence to manage the challenging behaviour of children and young people in educational contexts. Written specifically for teaching assistants and support staff, this book covers behaviour, motivation and discipline issues with their specific role and position in mind. Supported by the views and responses of current students on Foundation Degrees and those working towards HLTA status, the book reflects the difficulties, dilemmas and successes of this vital group of people working in today′s classrooms. There are three main types of teaching assistant: the discipliner; the negotiator; the counsellor. This book helps the reader to find their own behaviour management style, and their own way of working. Useful features include: - chapter objectives - exercises and activities - case studies - further reading. This book is idea for those studying on a Foundation Degree, working towards Higher Level Teaching Assistant (HLTA) or anyone working in a supporting role in a Primary or Secondary setting. Chris Lee was until recently Senior Lecturer in Education and Head of the School of Continuing Professional Development at the Faculty of Education, University of Plymouth. He has taught in secondary and special schools, and continues to work with teachers on issues of bullying and behaviour management. He is now a freelance educational consultant.
A reflective workbook aimed at teachers and support staff of students who are transitioning or questioning their gender. This book provides insights, practical tools, and opportunities for self-reflection. It discusses the unique needs of teachers and schools as they navigate supporting the gender journeys of their transgender, non-binary, or gender questioning students by enabling staff to identify, understand, and incorporate the needs of this population. The chapters of this essential resource offer guidance on how to implement appropriate school policies and inclusive curriculum, learn topical terminology, address bullying, and develop bathroom guidelines. This book will help school staff ensure that students feel safe, included, and respected, while creating a judgment-free space for teachers, support staff, and administrators' own self-exploration as they embark on the process of acquiring new and relevant information. Personal anecdotes from real-life educational experiences heighten awareness and perspective, alongside interactive activities, enjoyable quizzes, answers to common questions, and positive affirmations.
Volume 4 in this series investigates ways that staff can work effectively with Teaching Assistants and other support staff when implementing inclusive educational practices in schools. Consideration is given to the perspectives of a variety of stakeholders.
Many children and young people face significant barriers to learning at school, and need one-to-one support for their social and emotional development. This accessible book spotlights how support staff in schools can help children and young people, enabling them to make the most of their education. It examines what schools need to do to make the most effective use of support staff, what makes support services successful, and the barriers that support staff face. It includes examples of good practice and a checklist for effective practice in the provision of support services in schools for children and young people.
NHS support workers, such as nursing Healthcare Assistants, Maternity Support Workers, and Therapy Assistants, often provide the majority of face-to-face care to patients, clients and their families. This accessible guide explores the issues underpinning their recruitment, training, management, development and progression. NHS support workers comprise four out of ten of the clinical workforce, yet despite their importance they have long faced barriers that mean they are not able to fully realise their potential. This is the first book to take a comprehensive look at this workforce, its history, the policy that shapes its recruitment, management and deployment, and explains clearly how their capacity and capability can be safely and effectively enhanced. Structured around the employment cycle, this text covers the introduction of Technical Levels, career changes, apprenticeships, recruitment and selection, informal learning, learning cultures, widening participation, supervision and functional skills. Providing practical, evidence-based guidance and including illustrative case studies, it suggests a range of interventions to overcome the long-standing barriers to the effective development and deployment of healthcare support workers. Drawing on the latest research, and practice, including the author’s own experience, this book is an important resource for all those educating, managing or recruiting unregistered healthcare practitioners. It will also provide invaluable guidance to healthcare support workers interested in progressing their careers.
U.S. Patent Prosecution for Support Staff is a practical desk reference, designed to promote ongoing learning and job proficiency for paralegals and secretaries assisting patent practitioners in submitting filings to the United States Patent and Trademark Office. It presents complex filing requirements in an easy-to-follow format, and reduces volumes of information into concise, accessible learning points that will assist both novice and seasoned support staff alike as they work to develop or update the breadth and depth of their knowledge of U.S. patent prosecution. A comprehensive guide, U.S. Patent Prosecution for Support Staff provides a detailed step-by-step guide to the filing requirements for the most frequently filed activities in U.S. patent prosecution, as well as more novel filings. The content includes the most recent provisions of the America Invents Act, the American Invents Act Technical Corrections Bill, and the Patent Law Treaty.
This book examines the psychological pressures faced by workers who migrate for short periods, exploring what it means to work in high-stress environments, often on time-limited contracts and with low levels of support; and how best to protect this kind of key worker. The text addresses three central questions. First, how we can think about the experiences of workers on the move? Second, what forms of support given by who, and when, provide the best staff care? Finally, how can appropriate and timely staff support by organisations influence the lives of workers on the move? The authors, all psychological therapists and many former international workers, offer recommendations for workers in humanitarian aid, the mission sector, international contracting and seafaring, among others, taking into account the changing world of work, and the impact on this of the Covid-19 pandemic. Psychological Support for Workers on the Move provides essential guidance to organisations posting personnel internationally, to psychological and wellbeing therapists working with them, and to individual workers themselves