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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
ALICE FEENEYS NEW YORK TIMES AND INTERNATIONAL BESTSELLER “Boldly plotted, tightly knotted—a provocative true-or-false thriller that deepens and darkens to its ink-black finale. Marvelous.” —AJ Finn, author of The Woman in the Window My name is Amber Reynolds. There are three things you should know about me: 1. I’m in a coma. 2. My husband doesn’t love me anymore. 3. Sometimes I lie. Amber wakes up in a hospital. She can’t move. She can’t speak. She can’t open her eyes. She can hear everyone around her, but they have no idea. Amber doesn’t remember what happened, but she has a suspicion her husband had something to do with it. Alternating between her paralyzed present, the week before her accident, and a series of childhood diaries from twenty years ago, this brilliant psychological thriller asks: Is something really a lie if you believe it's the truth?
Use these 150 quality clips on wide ranging management issues to create a training department newsletter. Clips cover a wide range of topics that will get attention and generate support for training priorities or opportunities. Use clips as a platform for internally marketing the training department in your newsletters, emails or other communications.
Combining the main findings, methods and analytic techniques of this central approach to language and social interaction, along with real-life examples and step-by-step explanations, Conversation Analysis is the ideal student guide to the field. Introduces the main findings, methods and analytic techniques of conversation analysis (CA) – a growing interdisciplinary field exploring language and social interaction Provides an engaging historical overview of the field, along with detailed coverage of the key findings in each area of CA and a guide to current research Examines the way talk is composed, and how conversation structures highlight aspects of human behavior Focuses on the most important domains of organization in conversation, including turn-taking, action sequencing, repair, stories, openings and closings, and the effect of context Includes real-life examples and step-by-step explanations, making it an ideal guide for students navigating this growing field
Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
Never have an awkward silence again thanks to The Little Book of Conversation Starters! This compilation of 375 family-friendly questions will launch any conversation from boring to spectacular. Finding common ground in a family with young kids, teens, and parents can be tricky. Follow these handy questions and prompts and you’ll be chatting in no time! With these intriguing questions, you never know what new passions, quirks, ideas, and funny stories may be revealed. Improve your family’s communication and get to know others, and yourself, better. Easy to use during a long car ride, family dinner, vacation, or as a fun game on a rainy day. Settle down and see where the conversation takes you! Spark interaction and interesting dialogue with these creative and thought-provoking questions. Entertain, amuse, bond, and celebrate family together with the Little Book of Conversation Starters!
The text provides instruction on how to give different types of presentations and how to improve upon other communication skills including listening. Topics include harnessing the fear of public speaking, applying immediacy, storytelling, motivating others, listening actively, interviewing successfully, lecturing and conducting workshops effectively, speaking off the cuff, selling yourself and your business, and presenting for special occasions. Aristotles Canons of Rhetoric are also discussed as a foundation to organizing and delivering dynamic presentations. The book is ideal as a text for an Advanced Public Speaking course.
This collection assembles early, yet previously unpublished research into the practices that organize conversational interaction by many of the central figures in the development and advancement of Conversation Analysis as a discipline. Using the methods of sequential analysis as first developed by Harvey Sacks, the authors produce detailed empirical accounts of talk in interaction that make fundamental contributions to our understanding of turntaking, action formation and sequence organization. One distinguishing feature of this collection is that each of the contributors worked directly with Sacks as a collaborator or was trained by him at the University of California or both. Taken together this collection gives readers a taste of CA inquiry in its early years, while nevertheless presenting research of contemporary significance by internationally known conversation analysts.
A thoroughly tested, distinctive alternative to the appraisal process that draws on well-established principles of organizational behavior. Based around Tim Baker's '5 Conversations' approach, and with a timely focus on fostering innovation, this book is practical and easy to use – featuring case studies, interviews and useful templates.