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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
As more people live longer, the need for quality long-term care for the elderly will increase dramatically. This volume examines the current system of nursing home regulations, and proposes an overhaul to better provide for those confined to such facilities. It determines the need for regulations, and concludes that the present regulatory system is inadequate, stating that what is needed is not more regulation, but better regulation. This long-anticipated study provides a wealth of useful background information, in-depth study, and discussion for nursing home administrators, students, and teachers in the health care field; professionals involved in caring for the elderly; and geriatric specialists.
Prepared for the Administration on Aging.
“Ombudsman” is derived from the Swedish word meaning agent or representative. It has come to denote a trusted commissioner or agent who looks after the interests or legal affairs of a particular group. In the United States, public ombudsman offices have been created—through legislative, executive, or judicial authorization—as independent agencies that monitor the delivery of services for certain populations (e.g., children, the elderly, incarcerated adults, university students, government workers). The American Bar Association (ABA) defines “ombudsman” as “a government official who hears and investigates complaints by private citizens against government agencies” (American Bar Association, 1979). Few states have an ombudsman who concentrates solely on juvenile justice issues, but many have ombudsman offices that address issues concerning youth in out-of-home placements (including foster care settings, group homes, and shelters), detained or incarcerated youth, and youth who remain under state supervision after being reunited with their families or reentering the community from out-of-home placement.
State Long-Term Care Ombudsman Programs (US Administration on Aging Regulation) (AOA) (2018 Edition) The Law Library presents the complete text of the State Long-Term Care Ombudsman Programs (US Administration on Aging Regulation) (AOA) (2018 Edition). Updated as of May 29, 2018 The Administration on Aging (AoA) of the Administration for Community Living (ACL) within the Department of Health and Human Services (HHS) is issuing this final rule in order to implement provisions of the Older Americans Act (the Act) regarding States' Long-Term Care Ombudsman programs (Ombudsman programs). Since its creation in the 1970s, the functions of the Nursing Home Ombudsman program (later, changed to Long-Term Care Ombudsman program) have been delineated in the Act; however, regulations have not been promulgated specifically focused on States' implementation of this program. In the absence of regulation, there has been significant variation in the interpretation and implementation of these provisions among States. HHS expects that a number of States may need to update their statutes, regulations, policies, procedures and/or practices in order to operate the Ombudsman program consistent with Federal law and this final rule. This book contains: - The complete text of the State Long-Term Care Ombudsman Programs (US Administration on Aging Regulation) (AOA) (2018 Edition) - A table of contents with the page number of each section