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Academic Library Website Benchmarks is based on data from more than 80 academic libraries in the USA and Canada. The 125+ page study presents detailed data on the composition of the academic library web staff, relations with the college and library information technology departments, use of consultants and freelancers, budgets, future plans, website marketing methods, website revision plans, usage statistics, use of software, development of federated search and online forms and much more. Data is broken out by enrollment size, public and private status, Carnegie Class, as well as for libraries with or without their own web staff.
This report looks closely at how academic libraries are re-shaping their websites. The study is based on a survey of 56 academic library web staffs with data broken out by size and type of academic institution and other criteria. The 160 page study gives exhaustive data about academic library preferences in areas such as use of mashups, library social media sites, website staff and budgets, role of the college and library IT staffs, governance of the website, content entry policies, relations with the college IT and web staff, branding issues, college web conformity issues, preferences in content management systems, programming and scripting, division of web staff time among various priorities, use of blogs, listservs, email newsletters, rss feeds and other communication vehicles, use of and plans for federated search, search box presentation strategy, and use of cascading style sheets. The study also covers ease of use issues for library staff focusing on how easy it is to perform certain website-related tasks such as entry of the same content to multiple site locations, ease of inserting and positioning videos, and ease of inserting tabular materials, among other tasks. Other issues covered include but are not limited to: use of freelancers and consultants, sources of advice, use of social bookmarking tools and much more.
The services provided by the twenty-first century medical library are evolving, from circulating print materials, interlibrary loan, and traditional reference desk services to services like in depth literature searches, systematic reviews, and research impact studies. To support these changing services, the medical library must re-evaluate, reassess and redeploy its staff, providing them with new opportunities to grow and develop in new areas to support the evolving needs of the library. However, staff cannot be expected to embrace new roles without buy in, training and without developing a plan for assessing whether or not they are successful in their new roles. Transforming Medical Library Staff for the Twenty-First Century focuses on how the medical library can redeploy its staff to support these new services through actively engaging and empowering them in the process. This book shares best practices in developing and motivating staff to accept and welcome the changing priorities of medical libraries.
Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication. In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk. Topics covered include: Recognizing that nearly all staff answer reference questions, but few are trained to do so documenting the necessity for a change in reference model gaining buy-in from all interested parties—librarians, non-MLS staff, and administrators determining the optimal staffing level creating training materials and schedules monitoring the quality of reference service supervising staff evaluating the new model using multiple methods Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.
A comprehensive guide for all sizes of libraries, this book guides you through the entire process of effectively redesigning your library's website—from evaluating your current site and understanding user needs, to creating a budget, through to launching and maintaining your updated site. For today's increasingly web-savvy patrons, your library's website is a critical aspect of your services and user experience. If it's time for a website makeover for your library, this book will take you through the process step-by-step, sharing lessons learned and pointing out pitfalls to avoid. The end result? You'll delight your patrons with easy-to-find information, wow your director with an easy-to-use content management system (CMS), and impress your board with a website that clearly communicates your library's value. Written by two veterans of the process who have presented workshops on this topic, this book covers the entire process of library website redesign: from evaluating your current website, to making the decision of whether to hire a web developer or do it in-house, to usability testing. It also addresses budgeting, making content and design decisions, the launching process, marketing, and upkeep of your new site.
Library Web Ecology is a thorough reference to help professionals in Library and Information Science (LIS) to develop a sustainable, usable, and highly effective website. The book describes the entire process of developing and implementing a successful website. Topics include: managing a web team, developing a web culture, creating a strategic plan, conducting usability studies, evaluating technology trends, and marketing the website. Worksheets and examples are included to help library web professionals to prepare web development plans. Although this book is aimed at LIS professionals, a number of concepts can easily be applied to any organization that would like to develop a more effective website. - Provides practical and realistic solutions to website problems - Suggests different strategies, giving the pros and cons, so professionals can determine what strategy is best for their library - Includes worksheets and examples
Need to amp up teen services, but you’re short on time or not sure where to start? Teen Services 101: A Practical Guide for Busy Library Staff provides useful information that will help staff put together a basic teen services program with minimal time and hassle. The author, Megan Fink, along with contributions from Maria Kramer, provides practical tips and instructions on how to build core teen services into the overall library program. Whether you’re a new teen services librarian, or staff in a one person library, this how-to guide on teen services can help you effectively serve teen patrons. Let’s face it, teens are sometimes overlooked by libraries when it comes to services and programs. However, there are over 42 million teens in the US, which makes them a sizeable and important demographic to serve. Many of today’s teens are struggling. More are living in poverty than before and nearly 7,000 teens drop out of high school per day. By setting aside some time to increase your library’s focus on teens, you will be providing a vital service and positioning your library as an indispensable part of the community. The resources and information in this book can help you achieve that.
Patron based step by step guide for creating basic or advanced online library services and integratin all aspects of library activites in the virtual world. Includes a checklist of elements essential to a library web site. Explains how to manage content using databsed backed web pages, marketing and promoting services online, integration of external content including licencing, library catalogs and ebooks on the site,conduct reader advisory services online, update using th editorial calendar tool, and acrchive online resources.
Libraries are charged with fostering new skills and capabilities, a challenging task in an era of rapid technological change. Developing new ways of teaching and learning--within budget and time constraints--is the key to keeping up-to-date. Written by librarians, this collection of new essays describes an array of technology outreach and instruction programs--from the theoretical to the practical--for public, academic and school libraries, based on case studies and discussions of methodology. Content includes out of the box lessons, outreach successes and technology instruction programs applicable to patrons and staff at public, academic and school libraries.