Download Free Spinning Up Servicenow Book in PDF and EPUB Free Download. You can read online Spinning Up Servicenow and write the review.

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
The best source for cutting-edge insights into AI in healthcare operations AI in Healthcare: How Artificial Intelligence Is Changing IT Operations and Infrastructure Services collects, organizes and provides the latest, most up-to-date research on the emerging technology of artificial intelligence as it is applied to healthcare operations. Written by a world-leading technology executive specializing in healthcare IT, this book provides concrete examples and practical advice on how to deploy artificial intelligence solutions in your healthcare environment. AI in Healthcare reveals to readers how they can take advantage of connecting real-time event correlation and response automation to minimize IT disruptions in critical healthcare IT functions. This book provides in-depth coverage of all the most important and central topics in the healthcare applications of artificial intelligence, including: Healthcare IT AI Clinical Operations AI Operational Infrastructure Project Planning Metrics, Reporting, and Service Performance AIOps in Automation AIOps Cloud Operations Future of AI Written in an accessible and straightforward style, this book will be invaluable to IT managers, administrators, and engineers in healthcare settings, as well as anyone with an interest or stake in healthcare technology.
Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments Key Features: Focus on what to do when shaping and leading a ServiceNow journey Explore strategies for making your projects impactful and valuable Guidance for leaders at every level to maximize return on their investments in ServiceNow Book Description: ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization. What You Will Learn: Understand the key drivers of value in ServiceNow implementation Structure your ServiceNow programs for successful delivery Discover methods and tools for securely using ServiceNow Set up a multi-instance environment with best practices and patterns Architect and lead the deployment of AI capabilities in ServiceNow Build innovative experiences using NLU, virtual agents and the Now Experience Framework Who this book is for: This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.
A comprehensive and up-to-date exploration of implementing and managing a security operations center in an open-source environment In Open-Source Security Operations Center (SOC): A Complete Guide to Establishing, Managing, and Maintaining a Modern SOC, a team of veteran cybersecurity practitioners delivers a practical and hands-on discussion of how to set up and operate a security operations center (SOC) in a way that integrates and optimizes existing security procedures. You’ll explore how to implement and manage every relevant aspect of cybersecurity, from foundational infrastructure to consumer access points. In the book, the authors explain why industry standards have become necessary and how they have evolved – and will evolve – to support the growing cybersecurity demands in this space. Readers will also find: A modular design that facilitates use in a variety of classrooms and instructional settings Detailed discussions of SOC tools used for threat prevention and detection, including vulnerability assessment, behavioral monitoring, and asset discovery Hands-on exercises, case studies, and end-of-chapter questions to enable learning and retention Perfect for cybersecurity practitioners and software engineers working in the industry, Open-Source Security Operations Center (SOC) will also prove invaluable to managers, executives, and directors who seek a better technical understanding of how to secure their networks and products.
The complete guide to increasing the DevOps maturity of your organization while adhering to AWS’ well-architected principles Key Features Increase your organization’s DevOps maturity level from both strategic and tactical standpoint Get hands-on AWS experience with ready-to-deploy code examples covering enterprise scenarios Advance your career with practical advice to ensure customer satisfaction and stakeholder buy-in Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionDevOps and AWS are the two key enablers for the success of any modern software-run business. DevOps accelerates software delivery, while AWS offers a plethora of services, allowing developers to prioritize business outcomes without worrying about undifferentiated heavy lifting. This book focuses on the synergy between them, equipping you with strong foundations, hands-on examples, and a strategy to accelerate your DevOps journey on AWS. AWS DevOps Simplified is a practical guide that starts with an introduction to AWS DevOps offerings and aids you in choosing a cloud service that fits your company's operating model. Following this, it provides hands-on tutorials on the GitOps approach to software delivery, covering immutable infrastructure and pipelines, using tools such as Packer, CDK, and CodeBuild/CodeDeploy. Additionally, it provides you with a deep understanding of AWS container services and how to implement observability and DevSecOps best practices to build and operate your multi-account, multi-Region AWS environments. By the end of this book, you’ll be equipped with solutions and ready-to-deploy code samples that address common DevOps challenges faced by enterprises hosting workloads in the cloud.What you will learn Develop a strong and practical understanding of AWS DevOps services Manage infrastructure on AWS using tools such as Packer and CDK Implement observability to bring key system behaviors to the surface Adopt the DevSecOps approach by integrating AWS and open source solutions Gain proficiency in using AWS container services for scalable software management Map your solution designs with AWS’s Well-Architected Framework Discover how to manage multi-account, multi-Region AWS environments Learn how to organize your teams to boost collaboration Who this book is forThis book is for software professional who build or operate software on AWS. If you have basic knowledge of AWS Console or CLI, this book will help you build or enhance your DevOps skills by developing a solid foundational understanding of AWS offerings. You’ll also find it useful if you’re looking to optimize your software delivery cycles and build reliable, cost-optimized, secure, and sustainable solutions on AWS.
IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.
Most data scientists and engineers today rely on quality labeled data to train machine learning models. But building a training set manually is time-consuming and expensive, leaving many companies with unfinished ML projects. There's a more practical approach. In this book, Wee Hyong Tok, Amit Bahree, and Senja Filipi show you how to create products using weakly supervised learning models. You'll learn how to build natural language processing and computer vision projects using weakly labeled datasets from Snorkel, a spin-off from the Stanford AI Lab. Because so many companies have pursued ML projects that never go beyond their labs, this book also provides a guide on how to ship the deep learning models you build. Get up to speed on the field of weak supervision, including ways to use it as part of the data science process Use Snorkel AI for weak supervision and data programming Get code examples for using Snorkel to label text and image datasets Use a weakly labeled dataset for text and image classification Learn practical considerations for using Snorkel with large datasets and using Spark clusters to scale labeling
Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting
Microsoft Azure Essentials from Microsoft Press is a series of free ebooks designed to help you advance your technical skills with Microsoft Azure. The first ebook in the series, Microsoft Azure Essentials: Fundamentals of Azure, introduces developers and IT professionals to the wide range of capabilities in Azure. The authors - both Microsoft MVPs in Azure - present both conceptual and how-to content for key areas, including: Azure Websites and Azure Cloud Services Azure Virtual Machines Azure Storage Azure Virtual Networks Databases Azure Active Directory Management tools Business scenarios Watch Microsoft Press’s blog and Twitter (@MicrosoftPress) to learn about other free ebooks in the “Microsoft Azure Essentials” series.
The digital era’s new consumer demands a new approach to PR Inbound PR is the handbook that can transform your agency’s business. Today’s customer is fundamentally different, and traditional PR strategies are falling by the wayside. Nobody wants to feel “marketed to;” we want to make our own choices based on our own research and experiences online. When problems arise, we demand answers on social media, directly engaging the company in front of a global audience. We are the most empowered, sophisticated customer base in the history of PR, and PR professionals must draw upon an enormous breadth of skills and techniques to serve their clients’ interests. Unfortunately, those efforts are becoming increasingly ephemeral and difficult to track using traditional metrics. This book merges content and measurement to give today’s PR agencies a new way to build brands, evaluate performance and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it’s the only way to sustainably grow your business and expand your reach while bolstering your effectiveness on any platform. This book shows you what you need to know, and gives you a clear framework for putting numbers to reputation. Build brand awareness without “marketing to” the audience Generate more, higher-quality customer or media leads Close the deal and nurture the customer or media relationship Track the ROI of each stage in the process Content is the name of the game now, and PR agencies must be able to prove their worth or risk being swept under with obsolete methods. Inbound PR provides critical guidance for PR growth in the digital era, complete with a practical framework for stimulating that growth.