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"NOT EVERYONE WILL UNDERSTAND YOUR JOURNEY. THAT'S FINE. IT'S NOT THEIR JOURNEY TO MAKE SENSE OF. IT'S YOURS." - Zero DeanLessons Learned from The Path Less Traveled Volume 1 represents nearly a decade of lessons that were all prompted by and learned from actual life experiences along the path less traveled. There is no filler here. From page 1 to page 350, everything in this book was written & included with the potential value it may add to reader's lives in mind. This book is packed with pages of encouragement, food for thought, reminders, and strategies to help readers cope with and overcome life's challenges. This book is packed with pages of encouragement, food for thought, reminders, and strategies to help readers cope with and overcome life's challenges. 1) Lesson to help you: Find motivation & take action. Overcome challenges & obstacles. Develop discipline. Boost your confidence. Immunize against criticism. Expand your awareness. Increase your resilience. Manage your time better. Deal with discomfort. Reduce stress. Ensure you are on the right path. Discover what makes you happy. Live a meaningful life. Protect against manipulation. Nurture your relationships. Face your fears. Save your life. 2) No filler. Find potential value on any page. 3) Read it your way. Lessons can be read in any order from any page. 4) Read a little or a lot. Lessons take anywhere from 5 seconds to 5 minutes to read. Read whenever you want & choose only what you have time for.
She was born before women had the right to vote yet went on to become one of America'¿¿s most influential First Ladies. A Gallup poll named her one of the most admired people of the twentieth century and she remains well known as a role model for a life well lived. Roosevelt wrote You Learn by Living at the age of seventy-six, just two years before her death. The commonsense ideas'¿¿and heartfelt ideals'¿¿presented in this volume are as relevant today as they were five decades ago. Her keys to a fulfilling life? Some of her responses include: learning to learn, the art of maturity, and getting the best out of others.
The phrase "lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. - The book is a practitioner-level guide to the design and the mechanics of lessons learned processes - Takes a holistic approach, tracking lessons from identification to reapplication - Makes the case for the assignment of actions for learning
What causes poor customer service? You might be surprised.
Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
No Finish Line is Meyer Feldberg as his friends and colleagues know him. In his telling, Feldberg's story--both his successes and his failures--is a lesson plan for how to lead a worthy personal and professional life.
For more than three decades, award-winning leadership and communication expert David Grossman has helped scores of leaders become great leader communicators who drive impressive results for their organizations. Naturally, the global pandemic and mounting racial unrest of 2020 handed leaders one of their biggest challenges yet, with a level of social and economic tumult not seen in more than a century.Despite the upheaval, many leaders rose to the occasion, and often by drawing not just from experience and wise counsel, but from being human as they led - what Grossman calls Heart First leadership. In Heart First, Grossman explores the many aspects of being more authentic in leadership and how that can profoundly inspire a team and move them to achieve remarkable things, especially in times of change or crisis.Heart First also features interviews with CEOs and guest columns from senior leaders inside a variety of organizations, each of whom share extraordinarily candid insights and unique lessons learned from a year that changed everything.
"No other researcher has been able to transmit to the rest of us the true meaning and impact of near-death phenomena for the planet." --Bruce Greyson, MD, bestselling author of After "A major contribution that offers a wealth of case materials together with balanced and insightful commentary." --Raymond A. Moody, PhD, bestselling author of Life After Life While providing many remarkable accounts of near-death experiences (NDEs), Lessons from the Light is much more than an inspiring collection of NDEs. In clear language, the practical lessons for living and dying are to be found from the study of these experiences. Written by one of the foremost authorities on NDEs, Lessons from the Light is a book for those looking to gain knowledge and wisdom to enhance their own lives by incorporating the insights stemming from what many people have come to believe is the ultimate spiritual experience. Although Lessons from the Light recounts many moving stories of NDEs, it is not just another book filled with inspiring testimonies--it includes helpful guidance and practical exercises concerning how readers can make use of this knowledge to live with greater self-insight, self-compassion and concern for others, as well as be better prepared for death, dying, and bereavement. Readers can easily apply what they have learned to their own lives and absorb and internalize these lessons from the Light in such a way as to lead to deep personal and spiritual transformation. This edition replaces the previous edition (ISBN 978-1-930491-11-3) and contains a new postscript by the author.