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SOLVING STICKY PEOPLE PROBLEMS guides the reader through the steps of how to apply the PHP formula to address the day-to-day employee issues of managers and supervisors. The chapters are conveniently categorized into specific tasks (delegating, hiring, etc.) so a manager can go to his particular current situation. SOLVING STICKY PEOPLE PROBLEMS is brief and real (not found in business textbooks)---two attributes very much appreciated by hard-working folks supervising people and the common challenges they bring.
Solving Sticky People Problems uses PHP, the most powerful ingredient in human communication! It is the real way to handle those sometimes excruciatingly painful employee issues. SSPP shows hard-working supervisors and managers how to draw on their inner sense to address these prickly challenges (which no college textbook can). Foreword writer and former editor of "Working Woman" and "Working Mother" magazines, Barbara Litrell shares: “After years of management, I arrived at the same place that Tim McHeffey does in this book. PHP is a shortcut to management sanity---as a new manager you will read this book and think, ‘Is he for real? Will this work? It can’t be this simple.’ Years from now, you will reread the book and think, ‘of course, that’s exactly what it’s all about.’” What do you do when: your employees just don’t do what you ask them to, you hear through the grapevine that morale stinks, an outspoken employee thinks she’s productive, but is really not, you observe that an employee, returning from lunch, appears to be staggering and slurring his words, you have bullying-harassment going on, you have an employee who is a bigot, there are no raises this year, employees don’t work well together, and/or Jenny smells. HELP!! SSPP will guide you through all of these and more. Your prickly employee challenges will seem to melt away with the PHP formula.
A fascinating guide for business leaders looking to ensure that their teams remain productive and engaged in the digital era. Businesses across all sectors now realise that, if they intend on staying competitive in the 21st century, then they must embrace new innovative technologies and methodologies such as AI, automation, digital platforms and Agile. But when too much focus is placed on digital transformation, teams within the organization become overlooked – the uniquely human benefits that arise from a well-functioning, collaborative team become neglected, and the employees themselves become unmotivated and overly dependent upon the quantifiable benefits of technology. In People Before Tech, Duena Blomstrom uncovers the true potential of teams in modern organizations by highlighting the importance of psychological safety. This ground-breaking approach leads to a powerful group dynamic that allows teams to take risks, create and innovate without fear of repercussion. With fascinating research, controversial approaches and an international array of case studies, this book provides practical guidance on how business and technology leaders as well as HR professionals can draw upon psychological safety to create and cultivate satisfied, efficient and high-performing teams within their organization.
Offering concise definitions, clear illustrations, and specific options for dealing with conflict, Dr. Godwin explains how to effectively deal with conflict in various relational situations, learn the different methods needed for handling unreasonable people, and establish good communication and healthy boundaries.
Designed to apply across grade levels, Design Thinking for Every Classroom is the definitive teacher’s guide to learning about and working with design thinking. Addressing the common hurdles and pain points, this guide illustrates how to bring collaborative, equitable, and empathetic practices into your teaching. Learn about the innovative processes and mindsets of design thinking, how it differs from what you already do in your classroom, and steps for integrating design thinking into your own curriculum. Featuring vignettes from design thinking classrooms alongside sample lessons, assessments and starter activities, this practical resource is essential reading as you introduce design thinking into your classroom, program, or community.
Every person in every function of every organization is involved in solving problems. They show up in your email inbox, in meetings, in your own work. They are strategic and tactical, mundane and breakthrough, easy and difficult. Most organizations want to, and need to, improve their people's problem-solving efforts, and so they offer them tools, templates, and training. Yet this is not where the leverage for impact is found. People Solve Problems: The Power of Every Person, Every Day, Every Problem explores the real leverage to improve your problem solving. In the first section of the book, we explore the problem with problem solving, including both the value and limits of tools and templates. We also explore the marriage of problem solving and standards. Building on that start, People Solve Problems is built on four primary domains. After setting up the challenge, we start by exploring People-Centered Capabilities. These capabilities are tool agnostic, equally applicable to any chosen problem-solving method or no method at all. This includes a wide range of capabilities from creating problem statements to integrating intuition into problem solving. Next, we cover Problem-Solving Culture. These chapters outline the culture needed in the organization or the personal behaviors you must master to be successful in problem solving. The behaviors explored range from deliberately learning through problem solving to building transparency, vulnerability, and trust. In the third section, we dive into Success through Coaching. Problem solving is unlike other practices, training is incredibly insufficient, and coaching is the major driver of success. This section addresses the why, who, when, where, and of course the important how of coaching. Finally, we explore the Role of the Leader, whether the CEO or a team leader, in building an environment where problem solving can thrive. The leader must be the architect of their problem-solving systems, a shaper of culture, and a framer of problems. Problem-solving effectiveness is critical to success for both the problems you already know about and those you have not yet experienced. People Solve Problems will you help you, and those you lead, to be more effective now and in the future.
Want Red Team offensive advice from the biggest cybersecurity names in the industry? Join our tribe. The Tribe of Hackers team is back with a new guide packed with insights from dozens of the world’s leading Red Team security specialists. With their deep knowledge of system vulnerabilities and innovative solutions for correcting security flaws, Red Team hackers are in high demand. Tribe of Hackers Red Team: Tribal Knowledge from the Best in Offensive Cybersecurity takes the valuable lessons and popular interview format from the original Tribe of Hackers and dives deeper into the world of Red Team security with expert perspectives on issues like penetration testing and ethical hacking. This unique guide includes inspiring interviews from influential security specialists, including David Kennedy, Rob Fuller, Jayson E. Street, and Georgia Weidman, who share their real-world learnings on everything from Red Team tools and tactics to careers and communication, presentation strategies, legal concerns, and more Learn what it takes to secure a Red Team job and to stand out from other candidates Discover how to hone your hacking skills while staying on the right side of the law Get tips for collaborating on documentation and reporting Explore ways to garner support from leadership on your security proposals Identify the most important control to prevent compromising your network Uncover the latest tools for Red Team offensive security Whether you’re new to Red Team security, an experienced practitioner, or ready to lead your own team, Tribe of Hackers Red Team has the real-world advice and practical guidance you need to advance your information security career and ready yourself for the Red Team offensive.
Addresses six competencies in personnel management, seven in institutional management, and four in finance and development. Includes more than 150 sources in the bibliography.
Caitlin misses her brother every day. Since his death in a school shooting, she has no one to explain the world to her. And for Caitlin, the world is a confusing place. She hates it when colours get mixed up, prefers everything to be black-and-white, and needs to check her Facial Expressions Chart to understand emotions. So when Caitlin reads the definition of "closure", she decides that's what she needs. And as she struggles to find it, a world of colour begins to enter her black-and-white life...
Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?