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How do you cross-sell and up-sell your Smart Service success? What are the Smart Service resources needed? What are the operational costs after Smart Service deployment? What are the expected Smart Service results? Which Smart Service solution is appropriate? This one-of-a-kind Smart Service self-assessment will make you the entrusted Smart Service domain assessor by revealing just what you need to know to be fluent and ready for any Smart Service challenge. How do I reduce the effort in the Smart Service work to be done to get problems solved? How can I ensure that plans of action include every Smart Service task and that every Smart Service outcome is in place? How will I save time investigating strategic and tactical options and ensuring Smart Service costs are low? How can I deliver tailored Smart Service advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Smart Service essentials are covered, from every angle: the Smart Service self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Smart Service outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Smart Service practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Smart Service are maximized with professional results. Your purchase includes access details to the Smart Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Smart Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Smart Service A Complete Guide - 2020 Edition.
Who are the people involved in developing and implementing Smart Service? How do you assess your Smart Service workforce capability and capacity needs, including skills, competencies, and staffing levels? What key business process output measure(s) does Smart Service leverage and how? Will Smart Service deliverables need to be tested and, if so, by whom? How is the value delivered by Smart Service being measured? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Smart Service investments work better. This Smart Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Smart Service Self-Assessment. Featuring 724 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Smart Service improvements can be made. In using the questions you will be better able to: - diagnose Smart Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Smart Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Smart Service Scorecard, you will develop a clear picture of which Smart Service areas need attention. Your purchase includes access details to the Smart Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.
Are you missing Smart system opportunities? How do you catch Smart system definition inconsistencies? Where has your organization benefitted from the data produced by smart systems? What is the scope of the Smart system effort? Are you using a design thinking approach and integrating Innovation, Smart system Experience, and Brand Value? This instant Smart System self-assessment will make you the reliable Smart System domain assessor by revealing just what you need to know to be fluent and ready for any Smart System challenge. How do I reduce the effort in the Smart System work to be done to get problems solved? How can I ensure that plans of action include every Smart System task and that every Smart System outcome is in place? How will I save time investigating strategic and tactical options and ensuring Smart System costs are low? How can I deliver tailored Smart System advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Smart System essentials are covered, from every angle: the Smart System self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Smart System outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Smart System practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Smart System are maximized with professional results. Your purchase includes access details to the Smart System self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Smart System Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Is the scope of Smart Service defined? Has the direction changed at all during the course of Smart Service? If so, when did it change and why? How are the Smart Service's objectives aligned to the organization's overall business strategy? Does Smart Service create potential expectations in other areas that need to be recognized and considered? Is Smart Service currently on schedule according to the plan? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Smart Service assessment. Featuring 602 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Smart Service improvements can be made. In using the questions you will be better able to: - diagnose Smart Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Smart Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Smart Service Scorecard, you will develop a clear picture of which Smart Service areas need attention. Included with your purchase of the book is the Smart Service Self-Assessment downloadable resource, containing all 602 questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.
In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.