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Shirley Taylor presents a comprehensive business communication textbook that focuses on the development of effective written and oral communication skills. The book offers examination-style questions for Pitman, RSA and LCCI candidates
Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.
This is a book for anyone who is working or training in a professional, managerial, administrative or secretarial role which demands effective communication and business English skills.
Shirley Taylor has inspired audiences around the world with her heart-warming stories and simple but powerful lessons. Now through the pages of this book, they will inspire readers to stay positive during challenging times and create new opportunities for growth and success. In looking back at the significant turning points in her life, Shirley shares the key lessons that have helped her to grow both professionally and personally. She then 'connects the dots' to reveal the common thread that runs through all these turning points. Shirley also includes inspiring insights from global leadership experts who share their own personal turning points and the lessons they have learned. In Connecting the Dots, Shirley provides down-to-earth advice and practical tools that will help people everywhere to navigate change, unlock their true potential, and drive their own success.
This book is the ultimate, single-source guide for writing clear, effective business documents. A comprehensive, easy-to-use reference book packed with valuable information, useful techniques, practical tips and guidelines.
Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships.
This handbook provides professional developmental support, direction and practical wisdom to teachers of children with special abilities. Strongly underpinned by current thinking in the area of gifted and talented education, the resource takes an 'inclusive' approach to ways of working with highly able children in regular classrooms.
Make e-mail work for you, not against you. Improve your reputation as a caring communicator. Be someone who uses e-mail thoughtfully. The guidelines and techniques in this book will make that happen. E-mail is one of the greatest inventions of our lifetime - phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? E-mail can be used to stay in touch whether we are travelling or working from home. Perhaps we can relax standards when it comes to personal e-mails, but e-mailing for business purposes has reached a new dimension. People whose jobs never used to involve writing skills are now replying dozens of e-mails each day. But under such pressure to respond quickly, what happens to the quality of the messages exchanged? The bottom line remains- just as body language helps you to making an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. About the Author - Shirley Taylor-has established herself as a leading authority in modern business writing and communication skills. She is the author of six successful books on communication skills, including the international bestseller, Model Business Letters, E-mailsand Other Business Documents, which is now in its sixth edition, having sold almost half a million copies worldwide. Shirley conducts her own popular workshops on business writing and e-mail, as well as communication and secretarial skills. She puts a lot of passion and energy into her workshops to make sure they are entertaining, practical, informative, and a lot of fun. Having learnt a lot from her workshop participants over the years, Shirley has put much of her experience into the pages of this book. She's delighted that it will be one of the first to be published in ST Training Solutions 'Success Skills' series.
“IN THIS THIRD ACT OF MY LIFE, MUCH HAS BECOME CLEARER. SO MUCH IS OVER, AND I AM OVER SO MUCH . . .” At a certain time in life, we all come to realize what is truly important to us and what just doesn’t matter. For Shirley MacLaine, that time is now. In this wise, witty, and fearless collection of small observations and big-picture questions, she shares with readers all those things that she is over dealing with in life, in love, at home, and in the larger world . . . as well as the things she will never get over, no matter how long she lives. Among the things that Shirley is over: people who repeat themselves (“when you didn’t care what they said the first time”); conservatives and liberals; ill-mannered young people; the poison of celebrity (“Why do so many people want to be famous when they see how it can destroy your life?”); being polite to boring people (“If they won’t stop talking, I go into a trance and meditate”); getting older in Hollywood (“How peaceful it is not to have to look particularly pretty anymore or to wear a size 6”). In the opposite camp, there are some things Shirley will never get over: good lighting (“Marlene Dietrich taught me how to light myself”); gorgeous costars (“The vanity of male actors is an impossible wall to scale”); performing live (“Yes, it is better than sex”); and above all, brave people with curious minds (“Fear is the most powerful weapon of mass destruction”). Along the way, she recalls stories of some of the true greats she has known—Alfred Hitchcock, Elizabeth Taylor, Frank Sinatra, the two Jacks (Lemmon and Nicholson)—and ruminates on the state of Hollywood past and present. She recollects her relationships and romances with politicians (including two prime ministers), scientists, journalists, and costars. An unabashed seeker of truth and unrepentant free spirit, Shirley looks squarely at a world that can irritate, confuse, and provoke her, but that can also delight her with its beauty, humor, and future promise. Reading I’m Over All That will make you feel you have been reunited with an old friend who tells it like it is but never takes herself too seriously. Shirley MacLaine may be over all that, but this irresistible book ensures that we will never get over her.