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It's 500 years after the nuclear holocaust that devastated the earth's population and left the few survivors dealing with unending winter. At their remote British boarding school, Wellington Jones and Heather McKenna have a lot in common. Both are misfits trying to avoid attention, and both are fascinated by Earl, a tall, calm, older boy with no recollection of his past, but a remarkable knack for showing up when he is needed most. When a blow to the head brings Earl's memory back, he claims that he is actually Merlin . . . a 2000-year-old wizard. Originally published in two volumes in the mid-1980s, Pamela F. Service's creative, futuristic spin on the Camelot legend will appeal to Arthurian purists and fantasy lovers alike.
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
This is year one of the Initiate Wars. Sara is hoping it doesn’t become the year she dies in an adventure fantasy for the ages. -- It is not a peaceful time in the Algardis Empire. War is raging between the mages and seventeen-year-old Sara Fairchild will be right in the middle of it. She just doesn't know it yet. Sara is the daughter of a disgraced imperial commander, executed for desertion. Sara is also the best duelist and hand-to-hand combatant in Sandrin. She lives quietly with her family’s shame but when challenged about her family’s honor, her opponent inevitably loses. On the night she finds out her father’s true last actions, she takes the Mercenary Guilds’ vows to serve in the emperor’s army. Using her quick wits and fierce fighting skills, she earns a spot in the first division. There she discovers secrets the mages on both sides would prefer stay hidden. Dark enemies hunt her and soon it's not just Sara questioning the motivation behind this war. While fighting mages, blackmailing merchants and discovering new friends, Sara comes across something she’s never had before - passion. The question is - can she fight for her empress against a mage who might unwittingly claim her heart? This is year one of the Initiate Wars. Sara is hoping it doesn't become the year she dies.
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.
Set in a world five hundred years in the future, Welly and the wizard Merlin are forced to take on a new type of powerful magic in a highly complex and technical world after Welly's friend, Heather, is kidnapped by the sorceress Morgan LeFay. Reprint.
Louie Gravance is often referred to as "the guy that can make the Disney service concepts actually work outside of Disney." For over twenty-five years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida. At only twelve years old, he began working in California as a stage, film, and television actor and would go on to appear in movies, sitcoms, and over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful providers of "magical" customer experiences, Disney theme parks, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida. Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multimillion-dollar service campaigns for companies such as Bank of America, ING Financial, Choice Hotels, Nikon, and The American Council of Independent Laboratories. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a leading keynote speaker on the topic of customer service and employee engagement.
In a time five hundred years after a nuclear holocaust, Wellington, Earl, and Heather become convinced that a new age of magic is on the way and set out to right the world's wrongs.
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Presents step-by-step instructions for hundreds of tricks and illusions.