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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!
Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMTM Professional certification. Prepare for your SIAMTM Professional exam and understand how SIAM can benefit your organization.
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.
This book helps you to prepare for your SIAM Foundation exam and understand how SIAM can benefit your organization! --
Service Integration and Management Professional Body of Knowledge (SIAM (R) Professional BoK)
Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Professional certification.
"The official guide for the EXIN SIAMTM Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMTM Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAMTM Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAMTM Professional exam and understand how SIAM can benefit your organization!"--
Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Foundation certification.
The SIAM Professional Body of Knowledge (BoK) expands the description of service integration and management (SIAM) from the previously released SIAM Foundation BoK. The Foundation BoK is recommended reading before using this publication. The contents of the SIAM Professional BoK are the source material for the EXIN/BCS Service Integration and Management Professional (SIAMTM) certification. This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply or improve this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem. This certification includes the following topics: - The Discovery and Strategy stage; - The Plan and Build stage; - The Implement stage; - The Run and Improve stage; - SIAM practices across the stages. Bron: Flaptekst, uitgeversinformatie.
This book introduces service integration and management (SIAM). It describes topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.