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With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. *Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management *Well-structured and easy to follow *Fully revised and updated
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
People and Self Management leads the reader through all the skills needed for today's supervisor/team leader, including: * how to assess and improve your workplace performance; * the essential skills of effective self management; * the management of change. The Team Leader Development Series is an essential tool towards gaining the Supervisory Management Award. Consisting of four practical and interactive textbooks, this series will be invaluable not only to students, but also as a guide individuals and organisations seeking to improve their business performance at the first level of management. Key learning features: * Learning Objectives to enable the reader to assess the knowledge gained throughout the series. * Activities to put the learning into practice. * Case studies - 'true-life' scenarios! * Workbased Assignments which will provide evidence for S/NVQ portfolios. * Language is straightforward and direct, contextualised to relate to team leaders and supervisory managers working in a wide range of industry sectors. * Influential protagonists in the field will be alluded to as appropriate to support the learning. * Action plan to take the learning forward.
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. *Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management *Well-structured and easy to follow *Fully revised and updated
This workbook will enable managers to: · explain the meaning and significance of customer care; · identify their internal and external customers; · identify their customers' expectations and any areas in which they are failing to meet them; · provide an effective lead for their team in raising the standard of customer care; · ensure that they and theirr team members perform to a high standard in customer-contact situations.
This workbook will enable managers to: · explain the meaning and significance of customer care; · identify their internal and external customers; · identify their customers' expectations and any areas in which they are failing to meet them; · provide an effective lead for their team in raising the standard of customer care; · ensure that they and theirr team members perform to a high standard in customer-contact situations.
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
Venture into the shadowy realms of influence and control with "The Art of Manipulation Super Series," a powerful compilation that unites five riveting books into one definitive collection. This series is designed to unveil the subtle arts of emotional and psychological manipulation, equipping you with the knowledge to wield or withstand these tactics in your daily life. "Covert Emotional Manipulation Exposed!" by John Mentory reveals the unseen methods manipulators use to seize control over your feelings, decision-making, and self-esteem. This book is your shield and strategy guide against those who operate from the shadows to pull your strings. In "The Art of Manipulation" by Omar Johnson, discover how manipulation can be both a tool and a weapon. Learn the nuances of steering others towards your desired outcomes or identifying when such techniques are being used against you. "Why Women Manipulate Men" by Charlize Venter delves into the historical and psychological underpinnings of manipulation in the dynamic between men and women. This book seeks to answer the probing question of why manipulation has become a prevalent strategy among women through the ages and how it shapes relationships today. Janice Presser's "Controlling and Manipulative Men" uncovers the traits of men who control and manipulate, guiding you through the signs, responses, and escape strategies to deal with such individuals in your life. Lastly, "Defeat Manipulation 101" by HT Wyatt is your ultimate handbook for fortifying yourself against the psychological onslaught of manipulators. Claim your right to a life of dignity, respect, and autonomy. Spanning across various perspectives and scenarios, "The Art of Manipulation Super Series" presents an in-depth exploration and a wide array of defensive tactics. Whether you're seeking to reclaim your power or simply understand the psychological games that pervade human interactions, this super series is your key to unlocking a more empowered and manipulation-aware existence.
This workbook discusses the reasons why it is important to protect diversity and avoid inequality and discrimination at work. We will explore methods that you can use to check whether inequality has occurred in your workplace, and find out about the kinds of protection extended to certain groups under the law.
2017 Award Winner of the ASIS Security Book of the Year Nuñez and Vendrell aim to provide the most current and effective resources for managing special events and critical incidents. Their book relies heavily on case studies and after action reports that examine the lessons learned from a multitude of previous events and incidents. In addition, the text identifies and examines best practices and recommended approaches, providing the reader with a variety of checklists and planning tools.