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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
If he had been with me everything would have been different... I wasn't with Finn on that August night. But I should've been. It was raining, of course. And he and Sylvie were arguing as he drove down the slick road. No one ever says what they were arguing about. Other people think it's not important. They do not know there is another story. The story that lurks between the facts. What they do not know—the cause of the argument—is crucial. So let me tell you...
AN INSTANT #1 NEW YORK TIMES BESTSELLER! Never stop...Never forget...Just remember. Colleen Hoover, the #1 New York Times bestselling author of It Starts with Us joins forces with Tarryn Fisher, the New York Times bestselling author of The Wives. Together, they have created a gripping, twisty, romantic mystery unlike any other. Charlie Wynwood and Silas Nash have been best friends since they could walk. They've been in love since the age of fourteen. But as of this morning...they are complete strangers. Their first kiss, their first fight, the moment they fell in love...every memory has vanished. Now Charlie and Silas must work together to uncover the truth about what happened to them and why. But the more they learn about the couple they used to be...the more they question why they were ever together to begin with. Forgetting is terrifying, but remembering may be worse. Heart-stopping and utterly captivating, the complete Never Never series, now available in one volume, will leave readers breathless and believing in the power of love. Looking for more suspenseful reads? Find out how far one twin will go to uncover where her “good half” has gone in Tarryn Fisher's upcoming novel, Good Half Gone! Can't wait until March--you can read these books now: The Wives The Wrong Family An Honest Lie
From the New York Times bestselling author of the Legend series I am tired of being used, hurt, and cast aside. Adelina Amouteru is a survivor of the blood fever. A decade ago, the deadly illness swept through her nation. Most of the infected perished, while many of the children who survived were left with strange markings. Adelina’s black hair turned silver, her lashes went pale, and now she has only a jagged scar where her left eye once was. Her cruel father believes she is a malfetto, an abomination, ruining their family’s good name and standing in the way of their fortune. But some of the fever’s survivors are rumored to possess more than just scars—they are believed to have mysterious and powerful gifts, and though their identities remain secret, they have come to be called the Young Elites. Teren Santoro works for the king. As Leader of the Inquisition Axis, it is his job to seek out the Young Elites, to destroy them before they destroy the nation. He believes the Young Elites to be dangerous and vengeful, but it’s Teren who may possess the darkest secret of all. Enzo Valenciano is a member of the Dagger Society. This secret sect of Young Elites seeks out others like them before the Inquisition Axis can. But when the Daggers find Adelina, they discover someone with powers like they’ve never seen. Adelina wants to believe Enzo is on her side, and that Teren is the true enemy. But the lives of these three will collide in unexpected ways, as each fights a very different and personal battle. But of one thing they are all certain: Adelina has abilities that shouldn’t belong in this world. A vengeful blackness in her heart. And a desire to destroy all who dare to cross her. It is my turn to use. My turn to hurt.
A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.
It's graduation day for sixteen-year-old Malencia Vale, and the entire Five Lakes Colony (the former Great Lakes) is celebrating. All Cia can think about--hope for--is whether she'll be chosen for The Testing, a United Commonwealth program that selects the best and brightest new graduates to become possible leaders of the slowly revitalizing post-war civilization. When Cia is chosen, her father finally tells her about his own nightmarish half-memories of The Testing. Armed with his dire warnings ("Cia, trust no one"), she bravely heads off to Tosu City, far away from friends and family, perhaps forever. Danger, romance--and sheer terror--await.
A beautifully designed collector’s edition of Glass Sword, the second book in the #1 New York Times bestselling Red Queen series by Victoria Aveyard, featuring exclusive content, stunning interior art, a redesigned cover, and more! This deluxe package features: color interior art redesigned cover printed case stained edges a bonus Glass Sword scene from a brand-new voice and more! The perfect companion to the Red Queen Collector’s Edition, this collector’s edition of Glass Sword is not to be missed! And don’t miss Broken Throne: A Red Queen Collection, featuring three brand-new novellas and other exclusive content, coming in April!
Have you ever glanced around to realize you're the only woman in the room? Does a small voice in your head whisper you don't belong? Do you fear for your daughter in math and science? The research says female students and professionals in STEM - Science, Technology, Engineering and Math - are angry, frustrated and discouraged. No one knows these swirling emotions better than engineering psychologist Dr. Melanie Polkosky, who worked for over a decade in the STEM field where women are most underrepresented. In Uncovering Truffles, Polkosky examines the underlying reasons girls shy away from math and science and over half of female professionals leave their careers before the age of 40. Following a review of cutting-edge cognitive-neuroscience research and mythological perspectives on femininity, Polkosky offers twenty practical lessons to uncover the priceless value of women who integrate their masculine and feminine aspects, along with a hopeful vision for the future of inclusive work. Uncovering Truffles combines searing memoir with tools and inspiration that encourage women to design engaging and meaningful careers, increase gender diversity and establish supportive, healthy workplaces. Written with wisdom and startling honesty, Polkosky offers a clarion call to action for any forward-thinking individual who believes STEM, and business in general, can be a mechanism for serving humanity's greater good.