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Do you want to utilize the new CRM user interface in the best possible way? This comprehensive guide, suitable for SAP CRM 2007 and SAP CRM 7.0, explains everything that you need to know about the CRM Web Client: the architecture of the UI framework, the Customizing options (roles, navigation, portal integration, and much more), as well as all options that are available for customer-specific extensions through programming. Readers quickly discover the critical modeling tools, such as the Easy Enhancement Workbench (EEWB) and the UI Configuration Tool. Then, explore all options for adapting the header, navigation, and work area without any development effort.The authors provide an in-depth look at the individual components of views, windows, and controllers, and deliver priceless tips on context binding, model integration, navigation and more. You'll learn about development and extension of UI components, the usage of the Business Object Layer (BOL), and the extension of the GenIL object model, as well as the modeling and usage of web services for the integration of Office applications.What's more, you'll also find comprehensive real-life examples to provide you with additional support for your daily project tasks.
Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
Take a deep dive into SAP Fiori and discover Fiori architecture, Fiori landscape installation, Fiori standard applications, Fiori Launchpad configuration, tools for developing Fiori applications and extending standard Fiori applications. You will learn: Fiori architecture and its applications Setting up a Fiori landscape and Fiori Launchpad Configuring, customizing and enhancing standard Fiori applications Developing Fiori native applications for mobile Internet of Things-based custom Fiori applications with the HANA cloud platform Bince Mathew, a SAP mobility expert working for an MNC in Germany, shows you how SAP Fiori, based on HTML5 technology, addresses the most widely and frequently used SAP transactions like purchase order approvals, sales order creation, information lookup, and self-service tasks. This set of HTML5 apps provides a very simple and accessible experience across desktops, tablets, and smartphones. Prerequisites and steps for setting up a Fiori landscape and Launchpad Fiori standard application configuration Extending and customizing standard Fiori applications Developing custom Fiori applications from scratch Building custom Fiori applications for Internet Of Things using HANA cloud Fiori apps with cordova and kapsel plugins
In this IBM® Redbooks® publication, we give an overview of different data management topics related to a typical SAP® data center. The intrinsic functionality of SAP is not designed to completely handle all the tasks of a data center by itself, but the SAP system offers several interface possibilities to attach external tools to it to accomplish this task We explain SAP basic concepts and the issues with SAP data management. We introduce Tivoli® Storage Manager and all of its products that are related to SAP data management. We provide some comparison between database backup and recovery tools. Finally, we discuss data archiving using IBM DB2® CommonStore for SAP, and discuss high availability requirements and disaster recovery considerations. The second part of this book discusses a practical implementation of SAP backup and recovery with Tivoli Storage Manager. We implement this setup on two separate SAP systems: one running DB2 and the other running Oracle® database. We also implement LAN-free backup and FlashCopy® scenarios. In the sample implementation section, we show many different tasks, such as backup and restore, database recovery, backup monitoring, and tuning. We also cover some advanced backup/availability considerations, such as split mirror backup and standby databases. This book helps individuals that operate an SAP environment to devise a strategy for a sound and comprehensive data backup solution using the IBM Tivoli Storage Management product family.
It is now possible to gain competitive advantages based on consolidated R/3 system implementations. One of the most important optimisation aspects is a more consistent process integration in order to bring about fast, secure and cost effective business processes. This approach inevitably leads to Workflow Management and for SAP users to SAP® WebFlow®. This book introduces the topic of Workflow Management, gives an overview of the technical possibilities of SAP® WebFlow® and allows the reader to assess SAP workflow project risks and costs/benefits based on real life examples. Check lists and technical hints not only aid the reader in evaluating potential projects but also in the management of real life workflow project engineering.
This book provides specialists and executives with a clear, yet practical set of recommendations to meet the challenges of digital transformation and ensure long-term success as a leader in a primarily digital business world. The authors describe the fundamental principles of digitization and its economic opportunities and risks, integrating them into a framework of classic and new management methods. The book also explores how increasing digitization – not only of communication, but of complete value chains – has led to a need to establish a digital business leadership. Digitization is changing people and markets: it causes the upheaval of entire industries, creates new digital-centric companies, and forces established companies to cope with the transformation activities associated with these digitization processes. New approaches and methods have to be learned, tried and tested patterns of thinking have to be explored, and last but not least, innovation activities have to be understood as continuous necessities. At the same time, digital business offers considerable opportunities for renewing competitive advantages, improving existing process structures and realigning products, services and business models.
Direct Store Delivery (DSD) is a key method of selling and distributing products for a variety of industries. In the consumer products industry, DSD is one of the strategic key growth areas, as the process delivers a broad range of business benefits to all parties of the value chain. Today, 24 of the world’s Top 30 Fast Moving Consumer Goods companies employ the DSD business process. Although DSD is gaining major and steadily increasing attention in the market, it has hardly been covered by literature and empirical studies. For the first time and including the input of both practitioners and academics, this book throws light on the topic of DSD from different perspectives, providing fresh insights and benefits. The book covers diverse topics. Among others, it delivers a deeper understanding of the DSD business process and why companies use it. Furthermore, the global status quo of DSD usage and details of its implementation will be illustrated and multi-level insights (strategic, operational) will be discussed.
Whether ERP software, office applications, open-source products or online games: In terms of its economic characteristics, software differs fundamentally from industrial goods or services. Based on the economic principles and rules of the software industry, the book reveals strategies and business models to software vendors that comprise cooperation, distribution, pricing and production and industrialization strategies, as well as software as a service and platform concepts. Further aspects including the outsourcing behavior of software vendors and users; providing business software as open source software; selecting software; and the value chains in the software industry are also addressed. Based on a number of expert meetings, it contains numerous case studies and new empirical findings. Target audience of the book are professionals and executives from the software, consulting and IT branches as well as students and scholars of business administration, computer science, business and industrial engineering.
Since SAP is emphasizing recent developments in operations management in its SCM initiative, this book describes the methodological background from the viewpoint of a company using SAP systems. It describes order processing both in an intra- and interorganizational perspective, as well as describing future developments and system enhancements.