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CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time. Written by senior CRM consultants, CRM Fundamentals includes plenty of detailed, useful advice to help you get the most value from your CRM investments and to avoid common pitfalls associated with CRM.
Take a deep dive into SAP Fiori and discover Fiori architecture, Fiori landscape installation, Fiori standard applications, Fiori Launchpad configuration, tools for developing Fiori applications and extending standard Fiori applications. You will learn: Fiori architecture and its applications Setting up a Fiori landscape and Fiori Launchpad Configuring, customizing and enhancing standard Fiori applications Developing Fiori native applications for mobile Internet of Things-based custom Fiori applications with the HANA cloud platform Bince Mathew, a SAP mobility expert working for an MNC in Germany, shows you how SAP Fiori, based on HTML5 technology, addresses the most widely and frequently used SAP transactions like purchase order approvals, sales order creation, information lookup, and self-service tasks. This set of HTML5 apps provides a very simple and accessible experience across desktops, tablets, and smartphones. Prerequisites and steps for setting up a Fiori landscape and Launchpad Fiori standard application configuration Extending and customizing standard Fiori applications Developing custom Fiori applications from scratch Building custom Fiori applications for Internet Of Things using HANA cloud Fiori apps with cordova and kapsel plugins
In this book for Sales and Distribution business users, you'll get simple explanations to the most common SD tasks, with helpful screenshots and lists of transaction codes you'll use. Start the journey with master data setup, and then move on to explore sales, shipping, and billing tasks. Elevate your functional skills by mastering reporting and financial supply chain activities.
Are you ready for the next generation of SAP Process Integration? Meet SAP Process Orchestration! This is your complete guide to the tools and components of SAP PO. Learn how to build and configure interfaces, and then use SAP BPM to manage your business processes. Thanks to both a practical and comprehensive approach, you'll find out how to configure the System Landscape Directory, create an iFlow, monitor message processing, create BPM processes, and so much more. Advanced Adapter Engine Extended (AEX)Learn how to configure and work with the System Landscape Directory, Enterprise Service Repository, the Integration Directory, and message processing. SAP Business Process ManagementHere's your guide to everything SAP BPM: perform administration tasks, learn how to automate business processes, and build human-centric and system-centric processes from scratch. MigrationIf you haven't switched from SAP Process Integration to SAP Process Orchestration, chances are you will soon. Get ahead by learning what changes are coming, and benefit from practical information about migrating business processes. Highlights: Administration and development tools System Landscape Directory Enterprise Service Repository Integration Directory iFlow Advanced Adapter Engine Extended (AEX) Business Process Model and Notation (BPMN) SAP Business Rule Management Java proxies Monitor business processes
Are you moving to SAP S/4HANA? Learn how SAP Solution Manager 7.2 can smooth your path Readiness checks? Check. Custom code management? Check. Automated testing? Check. Explore deployment best practices and the fully supported SAP Activate, along with other essential SolMan functionality. Whether you're deploying SAP S/4HANA with SAP SuccessFactors, SAP Ariba, or as a standalone system, SolMan 7.2 will give you the tools you need Custom Code and Data Volume Management Explore how to identify and manage custom code and get the skills to handle large volumes of data during a transition to SAP S/4HANA. SAP Activate and SAP Best Practices See how an SAP S/4HANA implementation works using the SolMan-supported SAP Activate methodology and discover how SAP Best Practices ensure an efficient and seamless migration. Readiness Checks and Testing Understand how SolMan cuts problems off at the source using readiness checks before a migration and testing tools after it's completed. Highlights: SAP Solution Manager 7.2 SAP S/4HANA Custom code management Data volume management SAP Activate Solution documentation Change control management Testing Business processes analysis SAP Best Practices
If youve ever had any questions about working with SAPs interactive forms, this book will be a valuable addition to your library. Whether you are a beginning or advanced technical consultant, developer, or form designer, you will learn everything you need to know about working with SAP Interactive Forms by Adobe. The book offers a comprehensive discussion of the topic, explaining what interactive forms are, how they are created and used, and how to solve common problems associated with them.
The Four Kingdoms of the Green Sea have lived in harmony for centuries. Yet, whispers surrounding a young princess of the East Kingdom pose to threaten the peace. When Princess Lucinda spends the summer with Prince Matthew of the West Kingdom, the two find that their lives are connected by a legend of a fifth kingdom; a kingdom once ruled by an Ancient Queen who met a tragic end. A prophecy surrounds Lucinda that she will be the key to resurrect the lost Fifth Kingdom. The Whispers of Shadows is the first book in The Fifth Kingdom novella series.
There's more to upgrading your SAP system than just pressing a button. Here's the next-best thing: a comprehensive guide to the upgrade process. You'll understand project planning and processes, how to use upgrade tools in ABAP and Java systems, and how to upgrade individual products like SAP Solution Manager, SAP BW, SAP CRM, SAP Enterprise Portal, SAP PI and SAP PO, and more. Finally, everything you need to perform successful SAP upgrades In this book, you'll learn about: Project Planning Don't embark on your upgrade journey unprepared. Understand how to plan for the project, and get to know the system architecture, upgrade tools, and strategies that you'll need to be successful. Upgrade Processes Find the steps you'll need to upgrade Java and ABAP systems, modify SAP objects, and learn how to use the right tools for these processes. Upgrading SAP Components Each SAP component has a unique flavor. Get what you need to upgrade each of the major components, including SAP BW, SAP CRM, SAP Enterprise Portal, SAP Process Integration, and more. Highlights: Project planning Technical planning ABAP and Java upgrades SAP Enterprise Portal SAP Process Orchestration SAP BusinessObjects BI Upgrade process and preparation Upgrade tools Modifying SAP objects SAP ERP, SAP CRM, SAP SCM, SAP BW Enhancement packages
This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get a thorough introduction in the areas of Implementation and Operations, especially in the scenarios Project Management, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). The integration capabilities with third-party tools from the areas of Help Desk and Modelling, as well as the relation between the functionality and ITIL Application Management are also dealt with in detail. The book is based on the latest information derived from the ramp-up experience of release 4.0, and makes extensive use of invaluable customer success stories. Highlights include: SAP Solution Manager and ITIL Support in the Application Management Phases End-to-End Solution Support Change Request Management Solution Monitoring and Reporting Solution Manager Diagnostics (Root Cause Analysis) Issue Management and Service Desk Roadmaps and Implementation Content Test Support and E-Learning Management Planning and Delivery of SAP Services Integration of Third Party Tools