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Do you want to passionately attract, retain, and win-back loyal customers for unbelievable profitability? Don Williams, CEO, is your guide to quickly and easily elevate your customer service to provide an experience so positive that customers return again and again to do business with you. In this practical, interactive handbook, learn the secrets to lower cost acquisitions, higher conversions, and increased customer life cycles. Add the Wow! factor to your customer service and your clients will recommend your company to others. The Wow! is in the how, and Don Williams shares insights from his 30-year history working with successful Fortune 500 clients. Make romancing your customer a priority and a lifestyle and you'll attract the right clients, keep them longer, and do significantly more business.
A young woman tells a focus group that Diet Coke is like her boyfriend. A twenty-something tattoos the logo of Turner Classic Movies onto his skin. These consumers aren’t just using these brands. They are engaging in a rich, complex, ever-changing relationship, and they’ll stay loyal, resisting marketing gimmicks from competitors and influencing others to try the brand they love. How can marketers cultivate and grow the deep relationships that earn this kind of love and drive lasting success for their brands? In Romancing the Brand, branding expert Tim Halloran reveals what it takes to make consumers fall in love with your brand. Step by step,he reveals how to start, grow, maintain, and troubleshoot a flourishing relationship between brand and consumer. Along the way, Halloran shares the secrets behind establishing a mutually beneficial “romance.” Drawing on exclusive, in-depth interviews with managers of some of the world’s most iconic brands, Romancing the Brand arms you with an arsenal of classic and emerging marketing tools—such as benefit laddering and word-of-mouth marketing—that make best-in-class brands so successful. The book is filled with examples, strategies, and tools from powerful brands that consumers love, including Coke, Dos Equis, smartwater, the Atlanta Falcons, Domino’s Pizza, Bounty, Turner Classic Movies, and many more. Ultimately, Romancing the Brand provides marketers with a set of principles for making brands strong, resilient, and beloved—and the insight and confidence to use them.
Debra White Smith, author of "Romancing Your Husband" (more than 75,000 copies sold), and her husband, Daniel, show husbands how to make their marriages sparkle! Exploring how to woo their wives and turn their marriages into ardent romances, men will discover that-- helping with housework without being asked is as romantic as bringing her flowers "little gestures" create a loving atmosphere tender words and gentle hugs without sexual overtures are vital letting her know she's more important than everything makes her feel special talking and sharing are crucial to a lively relationship "Romancing Your Wife "helps husbands and wives realize their marriages can be more dynamic, more passionate, and more intimate than they thought possible!
Landing an internship at prestigious Hopewell General is a dream come true for Tamara St. John. She struggled hard to get where she is—and isn't about to risk it all because of arrogant Victor Aguilar. Tamara and Victor constantly lock horns, but the sinfully seductive doctor is driving her crazy…with desire. Tamara knows that dating a colleague is a prescription for disaster. Until one stormy, passion-filled night… Victor can have his pick of any woman. But he only has eyes for sweet, sultry Tamara. But when tragedy and trauma in the E.R. hit close to home, one false move could put everything they've ever worked for in jeopardy. It's time to stake his claim on Tamara's heart—with a passionate dose of forever.
Challenging misconceptions about the biblical message on marriage, a spirited guide for women encourages wives to revolutionize their unions, from praying with their partners to arranging romantic times despite busy schedules. Original.
CUSTOMER ROMANCE "A New Feel of Customer Service" Is about creating love - not just any love, but love that rewards. It is a book for business owners, leaders, managers or professionals who want to become darlings to all their customers. It is for the individual (or business) that intends to bring some sunshine into the lives of customers. This is a book about how a business can win the hearts (and pockets) of its customers in a long-lasting relationship. CUSTOMER ROMANCE is a staunch supporter of a relationship selling concept as against the transactional selling concept. This book advocates that no matter how much a business stands to lose in the short-run when it practices relationship building, in the long-run the relationship pays off. CUSTOMER ROMANCE debates that the most important ingredient in building a successful business is TRUST. However, trust is best established in a "romantic" relationship not in a mere transaction.
Why do we exist? For centuries, this question was the sole province of religion and philosophy. But now science is ready to take a seat at the table. According to the prevailing scientific paradigm, the universe tends toward randomness; it functions according to laws without purpose, and the emergence of life is an accident devoid of meaning. But this bleak interpretation of nature is currently being challenged by cutting-edge findings at the intersection of physics, biology, neuroscience, and information theory—generally referred to as “complexity science.” Thanks to a new understanding of evolution, as well as recent advances in our understanding of the phenomenon known as emergence, a new cosmic narrative is taking shape: Nature’s simplest “parts” come together to form ever-greater “wholes” in a process that has no end in sight. In The Romance of Reality, cognitive neuroscientist Bobby Azarian explains the science behind this new view of reality and explores what it means for all of us. In engaging, accessible prose, Azarian outlines the fundamental misunderstanding of thermodynamics at the heart of the old assumptions about the universe’s evolution, and shows us the evidence that suggests that the universe is a “self-organizing” system, one that is moving toward increasing complexity and awareness. Cosmologist and science communicator Carl Sagan once said of humanity that “we are a way for the cosmos to know itself.” The Romance of Reality shows that this poetic statement in fact rests on a scientific foundation and gives us a new way to know the cosmos, along with a riveting vision of life that imbues existence with meaning—nothing supernatural required.
“Genre fiction series are the bread and butter of mid-list writers. For many they make the difference between a writing dream and a writing career.” Zoe York/Ainsley Booth, USA Today and New York Times bestselling author For the first time ever in print, Zoe York breaks down how she plans a series—something she has done ten times over. Romance Your Brand is an adaptation of an intensive four-week course, now available to authors everywhere. This book covers: • high-concept pitches • world-building • taglines and blurbs • building a cast of characters • writing the first book in a series • finding comparable series • covers • how to write towards future marketing • and why ALL OF THE ABOVE should be considered before you write a single word
"Here's a secret about your man: He wants to please you. He wants to be your knight in shining armor. He wants to see the smile on your face that tells him he's worthy. He wants to be your wonderful man." This is what Dr. Noelle Nelson has discovered about a lot of men in relationships: they want to be there for their women and create the mutually supportive, fulfilling partnerships women dream of. The problem is, many women haven't learned how to recognize their partner's good qualities. We notice when he forgets to take out the garbage, when he insists on refolding the laundry, when he goes out for an evening with the guys and forgets to call -- and overlook the very qualities that make a relationship blossom, like basic trustworthiness, reliability, and responsiveness. A clearly defined path to recognizing your guy's positive qualities, Your Man Is Wonderful defines what a wonderful man is -- not just someone who treats his partner with regard, affection, and respect, but one who eagerly engages as her greatest cheerleader, supporter, and best friend. And it shows how to stop griping about your partner and see that the toad on the couch is really a prince-in-waiting. The backbone of Your Man Is Wonderful is the illuminating, lively, and disarming honesty of a group of women who come together for a roundtable discussion and share stories from their lives with wonderful men, including the obstacles they overcame and the joys that ensued. These women come from all walks of life, but share one thing in common: they all have developed mutually supportive, fulfilling relationships. Their uplifting stories are like a heart-to-heart talk that lets you know that a wonderful relationship is possible. Dr. Nelson builds upon their stories and draws on her years as a clinical psychologist to present specific, grounded guidance so that you can transform your relationship into the kind of mutually fulfilling partnership that these women already enjoy. Warm and realistic, Dr. Noelle Nelson has empowered countless individuals to be happier, healthier, and more successful in relationships. Although men and women are different, they are not so different that they cannot create a healthy relationship -- the key is to appreciate the differences and transform them into strengths. And this practical program shows how. Enhanced with detailed exercises and charts to track your progress, Your Man Is Wonderful is a way for you to rehabilitate your relationship so that your wonderful man can step into the open.