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If you own and operate a small retail business, this guide will give you a proven system for marketing your store, allowing you to compete with online merchants and big-box stores alike. Full of fresh and innovative ideas for promoting small stores, it will show you how to create a great in-store experience and build loyal, long-lasting relationships with customers.
The book discusses the whole gamut of retail management emphasizing the changing retail environment in Indian and International context for conceptual clarity and mastery of retailing by the modern readers. It offers experiential learning through contextual case studies to render a better understanding of each functional area of retail management. Various aspects of retail management at the introductory level have been covered and explained lucidly, supported with examples, illustration and photographs to enable students to comprehend the subject matter with ease. The objective of the book is to give hands-on experience and learning of global retail practices to the students of management studies. Key Features • Thorough coverage of retailing in modern context, including e-retailing • Case-studies, caselets and examples to make students industry-ready • Bullet-point approach for key topics to highlight important information • Graphics to generate students’ interest and make learning easy Target Audience • MBA, PGDM and PGPBA • Marketing professionals and trainers
1.1 Introduction Traditionally, the Indian retail space has been dominated by unorganized retailers like Kirana stores, cloth merchants etc., who buy and resell merchandise from local suppliers or wholesalers. Most of today’s modern retail format that have been proliferating over the metros, cities and town were non existents twenty years ago. Pantaloon retail, Home town, Westside, Reliance trends, Spencer’s retail, Big Bazaar, Shoppers’ stop, Lifestyle were either small startup or non-existent twenty years back. Leading international retailers are heading towards India for setting up their stores. The internet has influenced organisation’s competitive strategic options and has actually transformed business concepts and practices forever. It offers many daily challenges. Retailer plays a significant role in economy, create value. The internet channel has fundamentally changed the way people shop. The internet had provided shoppers with multiple shopping channels. There are different types of retailers that satisfy same need and convenient experience. This business isn't static and is continually developing and evolving. They purchase straightforwardly from producers have stock sent to their stockrooms and the product to their stores. Retailers are progressively proficient at playing out the exercises that expansion the estimation of items and administrations for customers. These worth making exercises incorporate giving a collection of items and administrations, breaking mass, holding stock and offering types of assistance. Moreover, numerous retailers are engaged with planning inventive items and administrations. Retailers offer the assortment and arrangement of product requested. Assortment is the quantity of product classes a retailer offers. Arrangement is the quantity of various things offered in a product class. Assortment is alluded as the broadness of product and combination is alluded as profundity of product.
Noted experts offer invaluable insights into the glamorous world of luxury retail Luxury Retail Management is your gold-plated ticket to the glamorous world of luxury retail. Defining all the tools that are necessary to manage luxury stores, from the analysis of location and design concept, to the selection, training, and motivation of the staff, the book covers everything you need to know to enter, expand, understand, and succeed in the world of luxury retail. Reaching the luxury customer is no longer the domain of the exclusive salon—the global luxury market boom and the phenomenal growth of luxury stores now views the retail sector as key to driving brand profitability. In dealing with this rapid change, luxury brands have experienced a steep learning curve and accumulated bags of retail expertise. And while some of the luxury retail rules and models in this book are exclusive to the luxury market, many have lessons for the whole retail sector. Examines the essential aspects of luxury customer relationship management, personal sales, and the customer experience Delves into the sophisticated business models that luxury brands have developed based on a mix of directly-operated-stores and wholesale Covers the management essentials—distribution, location, design, merchandising, pricing, brand promotion, and the management agenda for success Written by respected experts Michel Chevalier and Michel Gutsatz, who lend their solid academic credentials and professional expertise to the subject, Luxury Retail Management asks and answers the questions that retail professionals need to understand in order to thrive in the luxury market.
Distinguish yourself as a "Sales Master" and win big in business today! Your personal and professional distinctions are THE precursor to closing the deal. Why? Because most salespeople are not distinctive-all they do is follow one another. Sales Mastery gives you Chuck Bauer's unique personal experience as a highly successful salesman turned sales coach. You'll connect with his methodology, proven by salespeople in every industry, to distinguish yourself, build your sales skills, and win deals again and again. Each chapter focuses on one important quality of salesmanship enabling you to actualize your potential as a prosperous seller Includes tips for mastering sales presentations, phone pitches, customer objections, and closing strategies Learn how to market yourself shamelessly, close sales according to your clients' dominant personality styles, and make prospects chase you Author is a nationally recognized sales trainer and coach Sales Mastery gives you the toolset to break away from the pack to be the sales leader you always wanted to be... and reap the bigger commission checks that result!
"Cashier Mastery: Essential Guide, Terminology, and Cashier Interview Questions Answers" is your go-to resource for mastering the role of a cashier. This straightforward guide covers the key terms and concepts every cashier needs to know, along with practical tips for delivering excellent customer service. It also includes common cashier interview question and answer to help you confidently prepare for your cashier job interview. Whether you're just starting out or looking to improve your skills, this cashier career book provides the essential knowledge you need to succeed as a cashier. Whether you're preparing for your first job or looking to advance in your career, these practical tips and strategies will help you stand out as a top candidate. This cashier book covers it all. You'll find detailed explanations of key concepts and terms, ensuring you're familiar with everything from basic transaction processes to more complex scenarios like refunds and discounts. Cashier Mastery is your go-to resource for mastering the skills and knowledge necessary to thrive as a cashier. It's not just about handling money, it's about delivering excellent customer service, managing transactions efficiently, and navigating the challenges of the retail environment with professionalism. Start your journey toward cashier excellence today with cashier mastery: essential guide, terminology, and cashier interview questions and answer. The essential guide for anyone looking to succeed in this vital role.