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Survey of policy statements pertaining to reference work in academic, school and public librarys in the USA and Canada - includes questionnaires used in information retrieval.
Survey of policy statements pertaining to reference work in academic, school and public librarys in the USA and Canada - includes questionnaires used in information retrieval.
This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'