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XaaS: Everything-as-a-Service: The Lean and Agile Approach to Business Growth takes the reader into the bold new world of pay-per-use for a product or service. From the perspective of the customer, the servitization model yields multiple benefits: the consumer can try out the product/service at a relatively low cost, the risk is mitigated, capital expenses can be converted into operating expenses, it is not needed to forecast how often the product/service is used, and only parts of the product/service needed can be used. Similarly, a provider can benefit by having a larger market coverage, steadier stream of revenues, upgrades as and when needed, sharing of fixed assets across consumers, practicing of value-based pricing, and unbundling or bundling utility for consumers using appropriate pricing techniques. However, this 'nanoization' of products/services is tricky, and has to be designed carefully. This book provides a set of recipes to providers to adopt the XaaS model by changing the provider's mindset: dividing the product/service forces the provider to take a value-driven approach to his product/service, and consequently, eliminate all non-value added activities. The requirements of the XaaS model serve both as an objective to the innovation and internal processes of the provider, and as guide to understanding the customer's needs. The book also covers data acquisition, data analysis and synthesis, and data application needs of the XaaS model, with simple examples and case studies from the business world of firms that achieve these objectives successfully.
Good backup and recovery strategies are key to the health of any organization. Medium- to very-large-scale systems administrators have to protect large amounts of critical data as well as design backup solutions that are scalable and optimized to meet changing conditions. Pro Data Backup and Recovery will cover some of the more common backup applications, such as Symantec NetBackup/BackupExec, EMC NetWorker, and CommVault, but the main discussion will focus on the implementation of 21st century architectures that allow the backup software to be a “commodity” item. The underlying architecture provides the framework for meeting the requirements of data protection for the organization. This book covers new developments in data protection as well as the impact of single-instance storage upon backup infrastructures. It discusses the impact of backup and data replication, the often misapplied B2D and D2D strategies, and “tapeless” backup environments. Continuous data protection and remote replication strategies are also addressed as they are integrated within backup strategies—a very important topic today. Learn backup solution design regardless of specific backup software Design realistic recovery solutions Take into account new data protection standards and the impact of data replication Whether you are using NetBackup, CommVault, or some other backup software, Pro Data Backup and Recovery will give you the information you need to keep your data safe and available.
In the devastation that follows a major disaster, there is a need for multiple sectors to unite and devote new resources to support the rebuilding of infrastructure, the provision of health and social services, the restoration of care delivery systems, and other critical recovery needs. In some cases, billions of dollars from public, private and charitable sources are invested to help communities recover. National rhetoric often characterizes these efforts as a "return to normal." But for many American communities, pre-disaster conditions are far from optimal. Large segments of the U.S. population suffer from preventable health problems, experience inequitable access to services, and rely on overburdened health systems. A return to pre-event conditions in such cases may be short-sighted given the high costs - both economic and social - of poor health. Instead, it is important to understand that the disaster recovery process offers a series of unique and valuable opportunities to improve on the status quo. Capitalizing on these opportunities can advance the long-term health, resilience, and sustainability of communities - thereby better preparing them for future challenges. Healthy, Resilient, and Sustainable Communities After Disasters identifies and recommends recovery practices and novel programs most likely to impact overall community public health and contribute to resiliency for future incidents. This book makes the case that disaster recovery should be guided by a healthy community vision, where health considerations are integrated into all aspects of recovery planning before and after a disaster, and funding streams are leveraged in a coordinated manner and applied to health improvement priorities in order to meet human recovery needs and create healthy built and natural environments. The conceptual framework presented in Healthy, Resilient, and Sustainable Communities After Disasters lays the groundwork to achieve this goal and provides operational guidance for multiple sectors involved in community planning and disaster recovery. Healthy, Resilient, and Sustainable Communities After Disasters calls for actions at multiple levels to facilitate recovery strategies that optimize community health. With a shared healthy community vision, strategic planning that prioritizes health, and coordinated implementation, disaster recovery can result in a communities that are healthier, more livable places for current and future generations to grow and thrive - communities that are better prepared for future adversities.
This thoroughly revised and enlarged edition brings to light the latest developments taking place in the area of Customer Relationship Management (CRM), and focuses on current CRM practices of various service industries. This edition is organised into five parts containing 19 chapters. Part I focuses on making the readers aware of the conceptual and literary developments, and also on the strategic implementation of the concepts. Part II discusses the research aspects of CRM. Part III deals with the applications of information technologies in CRM. Part IV provides the various newer and emerging concepts in CRM. Finally, Part V analyses the CRM applications in various sectors, industries and companies. Primarily intended as a textbook for the students of Management, the book would prove to be an invaluable asset for professionals in service industries. New to This Edition Includes five new chapters, namely Research Techniques and Methods in Customer Relationship Management; Customer Satisfaction; Customer Loyalty; Service Quality; and Service Recovery Management, along with several additions of new text and revisions of the existing text. Provides latest advancements in CRM to keep the students abreast of these developments. Gives as many as 16 Case Studies with critical analysis of different industries to help the readers understand the subject. Covers a number of illustrations to elucidate the concepts discussed. Gives Project Assignment in each chapter.
Presents methods to identify vulnerabilities and take appropriate countermeasures to prevent and mitigate failure risks for an organization.
Bestselling author and renowned Buddhist teacher Noah Levine adapts the Buddha's Four Noble Truths and Eight Fold Path into a proven and systematic approach to recovery from alcohol and drug addiction—an indispensable alternative to the 12-step program. While many desperately need the help of the 12-step recovery program, the traditional AA model's focus on an external higher power can alienate people who don't connect with its religious tenets. Refuge Recovery is a systematic method based on Buddhist principles, which integrates scientific, non-theistic, and psychological insight. Viewing addiction as cravings in the mind and body, Levine shows how a path of meditative awareness can alleviate those desires and ease suffering. Refuge Recovery includes daily meditation practices, written investigations that explore the causes and conditions of our addictions, and advice and inspiration for finding or creating a community to help you heal and awaken. Practical yet compassionate, Levine's successful Refuge Recovery system is designed for anyone interested in a non-theistic approach to recovery and requires no previous experience or knowledge of Buddhism or meditation.
Social media has redefined the way marketers communicate with their customers, giving consumers an advantage that they did not have previously. However, recent issues in online communication platforms have increased the challenges faced by marketers in developing and retaining their customers. Practitioners need to develop effective marketing communication programs that incorporate the meaningful forms of sociality into a customer-driven marketing program. Leveraging Computer-Mediated Marketing Environments discusses the nature of heightened interaction between marketers and consumers in the evolving technological environments, particularly on the central nature of online communities and other emerging technologies on dialogic engagement. Additionally, it aims to examine the relevant roles of online communities and emerging technologies in creating and retaining customers through effective dialogue management. Highlighting brand strategy, e-services, and web analytics, it is designed for marketers, brand managers, business managers, academicians, and students.
The second edition of Data Protection goes beyond the traditional topics including deduplication, continuous availability, snapshots, replication, backup, and recovery, and explores such additional considerations as legal, privacy, and ethical issues. A new model is presented for understanding and planning the various aspects of data protection, which is essential to developing holistic strategies. The second edition also addresses the cloud and the growing adoption of software and function as a service, as well as effectively planning over the lifespan of a workload: what the best mix of traditional and cloud native data protection services might be. Virtualization continues to present new challenges to data protection, and the impact of containerization is examined. The book takes a holistic, business-based approach to data protection. It explains how data protection is a mix of proactive and reactive planning, technology, and activities that allow for data continuity. There are three essential activities that refer to themselves as data protection; while they all overlap in terms of scope and function, each operates as a reasonably self-contained field with its own specialists and domain nomenclature. These three activities are: • Data protection as a storage and recovery activity • Data protection as a security activity • Data protection as a privacy activity These activities are covered in detail, with a focus on how organizations can use them to leverage their IT investments and optimize costs. The book also explains how data protection is becoming an enabler for new processes around data movement and data processing. This book arms readers with information critical for making decisions on how data can be protected against loss in the cloud, on premises, or in a mix of the two. It explains the changing face of recovery in a highly virtualized datacenter and techniques for dealing with big data. Moreover, it presents a model for where data recovery processes can be integrated with IT governance and management in order to achieve the right focus on recoverability across the business. About the Author Preston de Guise has been working with data recovery products for his entire career—designing, implementing, and supporting solutions for governments, universities, and businesses ranging from SMEs to Fortune 500 companies. This broad exposure to industry verticals and business sizes has enabled Preston to understand not only the technical requirements of data protection and recovery, but the management and procedural aspects too.
This reader-friendly textbook presents a comprehensive overview of the essential aspects of cloud computing, from the origin of the field to the latest developments. Rather than merely discussing the cloud paradigm in isolation, the text also examines how cloud computing can work collaboratively with other computing models to meet the needs of evolving computing trends. This multi-dimensional approach encompasses the challenges of fulfilling the storage requirements of big data, the use of the cloud as a remote server for Internet of Things and sensor networks, and an investigation of how cloud computing is interlinked with edge, fog and mist computing, among other illuminating perspectives. Topics and features: includes learning objectives, motivating questions, and self-test exercises in every chapter; presents an introduction to the underlying concepts, fundamental features, and key technological foundations of cloud computing; examines how enterprise networking and cloud networking can work together to achieve business goals; reviews the different types of cloud storage available to address the evolution of data and the need for digitization; discusses the challenges and approaches to implementing cloud security, and the hot topic of cloud management; highlights the value of cloud brokerage capabilities, and explains the importance of cloud orchestration in multi-cloud environments; describes the details of cloud migration, the crucial role of monitoring in optimizing the cloud, and the basics of disaster recovery using cloud infrastructure. This technically rigorous yet simple-to-follow textbook is an ideal resource for graduate courses on cloud computing. Professional software developers and cloud architects will also find the work to be an invaluable reference.
Overview This diploma course will provide you with an in-depth-understanding of cloud computing. Content - Recognize the benefits and risks of cloud services - Understand the business impact and the economics of the cloud - Govern and manage your cloud environment - Develop your cloud services strategy - Everything you need to master cloud storage & services on your device Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.