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How colleges and universities can live up to their ideals of diversity, and why inclusivity and excellence go hand in hand. Most colleges and universities embrace the ideals of diversity and inclusion, but many fall short, especially in the hiring, retention, and advancement of faculty who would more fully represent our diverse world—in particular women and people of color. In this book, Abigail Stewart and Virginia Valian argue that diversity and excellence go hand in hand and provide guidance for achieving both. Stewart and Valian, themselves senior academics, support their argument with comprehensive data from a range of disciplines. They show why merit is often overlooked; they offer statistics and examples of individual experiences of exclusion, such as being left out of crucial meetings; and they outline institutional practices that keep exclusion invisible, including reliance on proxies for excellence, such as prestige, that disadvantage outstanding candidates who are not members of the white male majority. Perhaps most important, Stewart and Valian provide practical advice for overcoming obstacles to inclusion. This advice is based on their experiences at their own universities, their consultations with faculty and administrators at many other institutions, and data on institutional change. Stewart and Valian offer recommendations for changing structures and practices so that people become successful in ways that benefit everyone. They describe better ways of searching for job candidates; evaluating candidates for hiring, tenure, and promotion; helping faculty succeed; and broadening rewards and recognition.
Quality is high at excellent healthcare organizations. Employees love where they work. Patients consistently check the top box in satisfaction surveys. Profits are increasing--even as costs are going down. Sound impossible? It's not. Reaching Excellence in Healthcare Management is a handy guide for healthcare managers, nurse leaders, physician executives, and department heads. --From cover.
This practical guide demonstrates how clinicians can use structured yet flexible measures to gather ongoing, real-time client feedback to monitor and strengthen client outcomes and the therapeutic alliance. Through feedback-informed treatment (FIT), clinicians gather real-time input from clients through structured yet flexible measures that identify what is and is not working in therapy and how to better meet clients' needs. This book coalesces expert insights from practitioners who have successfully integrated FIT in their own work. Their experiences demonstrate how other clinicians can incorporate FIT into their own practices to consistently monitor clients' progress and the therapeutic alliance. The book first reviews FIT theory, specific measures (including the Outcome Rating Scale and the Session Rating Scale), and general strategies for implementing FIT in practice and supervision. This information is then translated into more specific applications of FIT with different kinds of clients, including individuals, couples, children and families, LGBTQ clients, and clients suffering from addiction and early onset psychotic disorders. A variety of treatment settings are also represented, such as private practice, clinics, group therapy, the criminal justice system, and pharmacies. The concluding chapter ties together the book's overarching themes with friendly, practical advice about using FIT to bolster professional development and improve one's clinical abilities.
“Weaves together thoughts, stories, and quotes from top performers in music, business, and sports to help you achieve excellence” (Jeff Janssen, founder and president of the Janssen Sports Leadership Center). Does excellence relentlessly drive you? Does mediocrity constantly bother you? In Working Toward Excellence, Clemson University professor Paul Buyer identifies eight values for achieving excellence in work and life including hunger, effort, process, quality, consistency, leadership, time, and perseverance. Each chapter features inspiring stories, questions, and quotes from respected professionals who have achieved uncommon success in business, sports, education, and the arts such as John Maxwell, Jim Collins, Stephen Covey, John Wooden, Mike Krzyzewski, Wynton Marsalis, Isaac Stern, and many others. Also included is a Working Toward Excellence Evaluation to help you and your organization reach your true potential and further develop, improve, and measure these essential attributes of success. “Working Toward Excellence has captures my attention in a big way. It is filled with valuable and practical information. It will make a major difference in your life.” —Pat Williams, Orlando Magic, senior vice president, author of Leadership Excellence
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
As Christian leaders, should we solve our problems using the secular strategies of best-selling management books, or is there another way? John White says that Nehemiah provides the model we need for excellence in leadership. With wisdom and biblical insight, he shows how to be action-oriented and prayer-oriented, a firm leader and a servant, a realist and a visionary.
Whether striving to protect citizens from financial risks, climate change, inadequate health care, or the uncertainties of the emerging “sharing” economy, regulators must routinely make difficult judgment calls in an effort to meet the conflicting demands that society places on them. Operating within a political climate of competing demands, regulators need a lodestar to help them define and evaluate success. Achieving Regulatory Excellence provides that direction by offering new insights from law, public administration, political science, sociology, and policy sciences on what regulators need to do to improve their performance. Achieving Regulatory Excellence offers guidance from leading international experts about how regulators can set appropriate priorities and make sound, evidence-based decisions through processes that are transparent and participatory. With increasing demands for smarter but leaner government, the need for sound regulatory capacity—for regulatory excellence—has never been stronger.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
"In Achieving Equity and Excellence: Immediate Results From the Lessons of High-Poverty, High-Success Schools, author Douglas Reeves provides a methodology for change based upon identifying, recording, and replicating positive results in the readers' schools and communities. Dr. Reeves notes the need for immediate results and programs that are proven to work within readers' communities, as well as the urgent desire that educators have to create a more just and equitable system for their students. As such, this book serves as a research-backed guide for readers who wish to see their students make dramatic improvements in school in a single semester. Readers will study the mindset of high-poverty, high-success schools and the research that this mindset is founded on. Then, they will see how this mindset translates into a methodology of action for change that is based primarily in daily decisions that the readers will make for the benefit of their students. Through this book, readers will not only realize that a more equitable and just system is possible in their school, but also learn the mindset and practices necessary to make these changes a reality"--
This book is dedicated to the scholar and academic teacher Kurt A. Heller, who is considered internationally to be one of the most brillant excellence researchers. The wide spectrum of his writings and activities is reflected in the number of renowned international writers and scholars who contributed to this unique collection of essays on excellence. (Series: Talentforderung - Expertiseentwicklung - Leistungsexzellenz/Talent - Expertise - Excellence - Vol. 10)