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ISO 9000 is a series of internationally accepted quality standards for manufacturing and customer service processes. This book aims to show how to go beyond this, both exceeding the standards and sustaining them. It examines how to set up quality systems and how to market them.
CD-ROM includes: Multimedia overview of book, including case studies -- High tech enablers examples -- Sample forms that support the quality management system -- Free workdraw process mapping software -- Web support database.
The dissemination of the quality movement has been an unprecedented success in terms of the number of both management standards and total quality management models that have been implemented worldwide. \nTo complement these quality management systems, other related business practices have also been introduced, such as, for example, specific management systems in the fields of the environment, occupational hazards, health & safety and social responsibility. Recent trends that seem certain to continue in the near future point toward the implementation of more sectorally-focused management systems and the introduction of integrated management systems as a means of encouraging innovation, and thus of gaining in competitive advantage. \nThe long-term future of quality paradigms remains uncertain, but the impact they have had on business organizations and their contribution to improving their competitiveness are beyond dispute for both academia and business practitioners alike. \n\n
Find out what the new ISO 9000 says and means! There's simply no better introduction to the recent changes in ISO 9000 standards than ISO 9000: The Year 2000 and Beyond, Third Edition. Quality expert Perry L. Johnson brings you up to speed on both AS 9000 and QS 9000, from documenting the quality system to dealing with subcontractors and customers, and designing and producing your product to ensure its quality. Scope out every must-know requirement in management responsibility, contract review, document control, purchasing, process control, inspection, and testing and training. Facilitate evaluation of your company's preparedness for implementation and registration to the standard with a self-assessment test. You also get a sample quality manual, so you know exactly what's expected in that all-important document.
Randall's Practical Guide to ISO 9000 offers well-organized and easy-to-use coverage of how to understand, register for, and implement the new ISO 9000 Standard for certification.
While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company’s understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today’s market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier’s very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily “shift gears” to make these tools a part of the company culture.
CD-ROM includes: Multimedia overview of book, including case studies -- High tech enablers examples -- Sample forms that support the quality management system -- Free workdraw process mapping software -- Web support database.
Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.
Since the U.S. Department of Energy (as well as other Federal and International agencies) will stop granting contracts to companies that fail to comply with 14000 standards, the search is on for any book that will make 14000 compliance easier. Tom Welch, with more than 20 years experience in environmental engineering and project management, provides such a book! Moving Beyond Environmental Compliance: A Handbook for Integrating Pollution Prevention with ISO 14000 is the first text to combine the best aspects of Pollution Prevention (P2), Total Quality Management (TQM), and ISO 14000, into a comprehensive "how-to" guidebook for achieving environmental compliance. The ever-increasing cost of environmental compliance as it is passed onto consumers, cuts into the profit margin and reduces an organization's competitive edge. At the very least, compliance cuts into operating budgets, and directs attention away from the primary business of an organization. This handbook demystifies the implementation of effective environmental management systems as described in the ISO 14000, and clarifies the application of effective pollution prevention methodologies that can drastically reduce this compliance burden.