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Statistics as a science of control
Abstract: Methods which may be used to motivate people (workers and managers) to produce and achieve higher levels of excellence and obtain job satisfaction through participation in quality circles are presented. Assessment of organization's readiness for a quality circle program, identification of objectives, techniques for problem solving, and ways to maintain momentum in quality circle building are explained in detail. Quality circles are not the total answer to an organizations problems, but they may represent a viable alternative for managing and working together to create a more effective and efficient system. The book documents the evolution of the quality circle methodology and philosophy and may be used as a handbook for people and organizations interested in quality circles. (kbc).
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
A complete survey of the operation of Quality Control Circles in Japan.
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Productivity improvement is the biggest issue facing any manager at any level in any organisation in any sector - and the biggest peacetime issue facing any government minister too. Dick Smythe was educated at Bolton School, graduated in pure mathematics and statistics at St Andrews University and then took a masters in Operations Research at Birmingham University. He was then recruited by Europe's leading consultancy of the day, PA Consulting Group, and went on to set up and grow their Productivity Services Division into a significant part of the business, becoming a PA director and sitting on their UK management consultancy board - whilst there, he led a joint study with the CBI into UK productivity, and presented the results on TV, radio and to the national press with Director General Sir John Banham - The Times leader commented: "It is refreshing to come across something that has its feet firmly planted on the ground" Since then, he has mixed productivity consultancy work with playing the property and stock markets, skippering his own boat in the Fastnet and many other ocean yacht races and keeping his golf handicap down to single figures As the late Peter Drucker once said, managers have always sought something which lets them 'do their job with less effort, in less time, yet with greater impact'.
Work in the 21st century requires new understanding in organizational behaviour; how individuals interact together to get work done. This volume brings together research on essential topics such as motivation, job satisfaction, leadership, compensation, organizational justice, communication, intra- and inter-team functioning, judgement and decision-making, organizational development and change. Psychological insights are offered on management interventions, organizational theory, organizational productivity, organizational culture and climate, strategic management, stress, and job loss and unemployment.
Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.
This book contains research papers that were accepted for presentation at the 15th International Conference on Interdisciplinarity in Engineering—INTER-ENG 2021, which was held on October 7–8, 2021, in the city of Târgu Mureș, Romania. The general scope of the conference “Innovative aspects of Industry 4.0 concepts aimed at consolidating the digital future of manufacturing in companies” is proposing a new approach related to the development of a new generation of smart factories grounded on the manufacturing and assembly process digitalization. It is related to advance manufacturing technology, lean manufacturing, sustainable manufacturing, additive manufacturing, and manufacturing tools and equipment. It is a leading international professional and scientific forum of great interest for engineers and scientists who can read in this book research works contributions and recent developments as well as current practices in advanced fields of engineering.