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QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest to satisfy its customers and other interested parties. Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met. With this book, the reader will be able to: - Recognize the difference between conformance to standard and system performance - Distinguish between procedures and processes and understand what makes the two fundamentally different from one another - Understand the large gap that exists between a procedural approach and a process approach - Comprehend the importance and power of the eight quality management principles - Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect success in the conversion process - Construct a model of the business that identifies the key processes and their interfaces - Establish performance indicators and measurements for each process and produce process flow charts that link together to form a coherent system description - Understand the steps to take to construct a system that fulfills the design criteria - Determine whether the conversion has been successful and identify where further improvement is required Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of standards. - Achieve real business benefits with ISO 9000:2000 - Focus on results - Provides process modeling and analysis techniques
QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest to satisfy its customers and other interested parties. Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met. With this book, the reader will be able to: Recognize the difference between conformance to standard and system performance Distinguish between procedures and processes and understand what makes the two fundamentally different from one another Understand the large gap that exists between a procedural approach and a process approach Comprehend the importance and power of the eight quality management principles Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect success in the conversion process Construct a model of the business that identifies the key processes and their interfaces Establish performance indicators and measurements for each process and produce process flow charts that link together to form a coherent system description Understand the steps to take to construct a system that fulfills the design criteria Determine whether the conversion has been successful and identify where further improvement is required Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of standards. Achieve real business benefits with ISO 9000:2000 Focus on results Provides process modeling and analysis techniques
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the oper
Cost Management in Plastics Processing: Strategies, Targets, Techniques, and Tools, Fourth Edition, makes readers think about current practices and how to go forward with effective cost management. This is a practical workbook that provides a structured approach to reducing costs in plastics processing for all the major plastics shaping processes (moulding, extrusion, forming) as well as elsewhere in the company (e.g., in factory services and non-manufacturing areas). Competition in all manufacturing sectors is increasing, and there is continuous pressure to drive costs down and to increase cost management. Good cost management improves profits and margins, improves management control and opens the door to becoming a world-class company. The approach throughout this book looks rigorously at where costs are incurred and proposes projects and targets for cost reduction. This book is designed to provide a well-structured map broken down into simple tasks and achievable goals. This book offers a structured approach to the techniques of cost management, from how costs are calculated by accountants, to the effective use of machines and labor, to the minimization of waste. It begins by looking at traditional methods of accounting and costing and whether these are helpful or accurate for project management. Practical examples of cost management in plastics processing are included, together with many useful flow charts and diagrams to illustrate the points under discussion. - Enables plastics processors to institute an effective cost management system, going beyond simply trying to cut costs - Provides a holistic perspective on cost management, shining a light on areas on costs which may not have previously been considered or accounted for, and proposing projects and targets for cost reduction - Serves as a route map to help companies move toward improved margins and greater profitability
This four-volume reference work builds upon the success of past editions of Elsevier’s Corrosion title (by Shreir, Jarman, and Burstein), covering the range of innovations and applications that have emerged in the years since its publication. Developed in partnership with experts from the Corrosion and Protection Centre at the University of Manchester, Shreir’s Corrosion meets the research and productivity needs of engineers, consultants, and researchers alike. Incorporates coverage of all aspects of the corrosion phenomenon, from the science behind corrosion of metallic and non-metallic materials in liquids and gases to the management of corrosion in specific industries and applications Features cutting-edge topics such as medical applications, metal matrix composites, and corrosion modeling Covers the benefits and limitations of techniques from scanning probes to electrochemical noise and impedance spectroscopy
Medical Devices Quality Management Systems: Strategy and Techniques for Improving Efficiency and Effectiveness is written for the needs of quality, compliance, and regulatory professionals in medical device companies. It includes secrets for developing an effective, yet efficient, Quality Management System (QMS) and explains how to create a vision, strategy, and tactical plans. Author Manz shares lessons on leadership, key roles and responsibilities within a medical device company, while also exploring the concepts of process ownership, individual accountability, and how to cultivate a culture of quality and compliance. This book is useful for all executive, functional leaders, and organizations in the highly regulated medical device industry. - Provides practical, real-world guidance on developing an effective and efficient Quality Management System - Presents a roadmap for QMS development - Covers techniques to assess current state - Includes discussions on tools, such as CAPA and Six Sigma that help define vision, strategy and quality plans
This text is aimed at the busy manager or proprietor who needs to implement ISO 9001. It consists of a commentary against each clause of ISO 9004 (guidelines for performance improvements), explaining the practical benefits of implementing the guidance that is given in the standard.
Quality accreditation in higher education institutions (HEIs) is currently a buzzword. The need to maintain high-quality education standards is a critical requirement for HEIs to remain competitive in the market and for government and regulatory bodies to ensure the quality standards of programs offered. From being an implicit requirement that is internally addressed, quality assurance activities become an explicit requirement that is regularly audited and appraised by national and international accreditation agencies. HEIs are voluntarily integrating quality management systems (QMS), institutional and program-specific, in response to the political and competitive environment in which it exists. Through its higher education department or by creating non-profitable accreditation bodies, many governments have implemented a quality framework for licensing HEIs and invigilates its adherence based on which accreditation statuses are granted for HEIs. Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions provides a comprehensive framework for HEIs to address quality assurance and quality accreditation requirements and serves as a practical tool to develop and deploy well-defined quality management systems in higher education. The book focuses on the critical aspects of quality assurance; the need to develop a concise and agile vision, mission, values, and graduate attributes; and to develop a system that effectively aligns the various activities of the HEI to the attainment of the strategic priorities listed in the institutional plans. The chapters each cover the various facets of the quality assurance framework and accreditation agencies' requirements with practical examples of each. This book is useful for HEI administrators, quality assurance specialists in HEIs, heads of academic departments, internal auditors, external auditors, and other practitioners of quality, along with stakeholders, researchers, academicians, and students interested in quality assurance and accreditation in higher education.
In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.