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This report looks at a range of issues among HM Revenue & Customs' activities, but principally into the corporation tax paid by multinational companies. International companies are able to exploit national and international tax structures to minimise corporation tax on the economic activity they conduct in the UK. It is believed that this practice is widespread and that HMRC is not taking sufficiently aggressive action to assess and collect the appropriate amount of corporation tax. Both HMRC and corporate taxpayers are failing to meet the legitimate public expectations from the tax system. Evidence received was unconvincing, in some cases evasive, and there is concern that multinationals have an unfair competitive advantage. A change of mindset needs also to apply to HMRC's approach to the Tax Gap - the difference between tax collected and that which, in the Department's view, should be collected. While total tax revenues have increased by £4 billion since 2010-11, the Department's own assessment of the gap stands at £32 billion and has only reduced by £1 billion since 2004-05. HMRC deserves praise for clearing the backlog of un-reconciled legacy PAYE cases, before its target of December 2012, but is too complacent about the service it provides to customers. The next challenges HMRC faces are the roll-out of the Real Time Information system and the changes to child benefit. The system is vital for the Department for Work and Pensions' introduction of Universal Credit, but HMRC has no contingency planning to cope with any delays in implementation. The Department's performance in reducing the level of error and fraud on the tax credits it pays has got worse rather than better, and it has failed to meet its target
This report considers a broad issue-why science and engineering are important and why they should be at the heart of Government policy-and three more specific issues-the debate on strategic priorities, the principles that inform science funding decisions and the scrutiny of science and engineering across Government. It revisits recommendations made in "Engineering: turning ideas into reality" (4th report session 2008-09, HC 50-I, ISBN 9780215529268). The Committee reiterates its call for the Government to move the Government Chief Scientific Adviser and his Government Office for Science into the heart of Government, the Cabinet Office. It also urges the Government to safeguard the independence of all Science Advisory Committees and make a number of recommendations on how this might be achieved. For example, transparency could be improved and setting up a press office in GO-Science would give SACs an independent voice. The principles that govern UK science funding decisions are discussed, and the report advocates a principle that can accommodate regional science policy, the full range of research funding streams, mission driven research, and the rationalisation of detailed and strategic funding decisions. Finally, the report welcomes changes to the Government's internal science scrutiny programme, and the House of Commons' decision to reinstate the Science and Technology Committee.

HMRC

Great Britain: Parliament: House of Commons: Committee of Public Accounts

Published: 2013-03-18

Total Pages: 36


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In 2011-12, 20 million phone calls to HMRC were not answered. It cost the callers £136 million while they waited to speak to an adviser. And, against its target of responding to 80% of letters within 15 days, the department managed to reply to just 66%. Officials are beginning to realize that good customer service lies at the heart of any strategy to maximize revenues while cutting costs. Callers will no longer be forced to use the more expensive 0845 numbers. Other planned changes include the resolution of more queries first time and a call-back service where this is not possible. However, HMRC's new target of answering 80% of calls within five minutes is still woefully short of the industry standard of answering 80% of calls within 20 seconds. Just how the department is going to improve standards of customer service, given the prospect of its having fewer staff and receiving a higher volume of calls, is open to question. HMRC plans to cut the number of customer-facing staff by a third by 2015. At the same time, the stresses associated with introducing the Real Time Information System, Universal Credit and changes to child benefit are likely to drive up the number of phone calls to the department. HMRC is also to close all of its 281 enquiry centres which give face-to-face advice to customers. HMRC considers that it will be able to improve service standards by using its staff more flexibly. It may need to put in additional resources, though, to avoid the kind of plummeting performance we have seen in the past
Volume one of this report was published as HCP 483-I, session 2006-07 (ISBN 9780215035332)
Whether it is a relaxing, action-packed or financially rewarding retirement you are looking for, this is the book for you. In retirement, personal ambitions can be realized and new experiences enjoyed. Yet with so much to consider, people are often unsure how best to plan for their future and the scope for concern and confusion is even greater with changing retirement ages and pension rules. The Good Retirement Guide offers clear and concise suggestions on a broad range of subjects for UK retirees. The Guide includes information on: Pensions/ Tax / Investment / Starting your own business / Leisure activities / Paid work / Voluntary work / How to avoid being scammed / Health / Holidays / Looking after elderly parents / Wills Revised and updated, the 2017 edition is packed with hundreds of useful suggestions and helpful websites to browse. This is an indispensable book that you will refer to again and again.
This new edition incorporates revised guidance from H.M Treasury which is designed to promote efficient policy development and resource allocation across government through the use of a thorough, long-term and analytically robust approach to the appraisal and evaluation of public service projects before significant funds are committed. It is the first edition to have been aided by a consultation process in order to ensure the guidance is clearer and more closely tailored to suit the needs of users.
The abridged, updated edition of international bestseller BUSINESS: The Ultimate Resource. This essential guide to the world of work and careers is crammed with top-quality content from the world's leading business writers and practitioners. Now in a handy paperback format, it is ideal for time-pressed managers, small business owners and students alike. A free eBook will be available for purchasers of the print edition. This book includes: Actionlists: more than 200 practical solutions to everyday business and career challenges, from revitalising your CV to managing during difficult times. Management library: time-saving digests of more than 70 of the best and most influential business books of all time, from The Art of War to The Tipping Point. We've read them so you don't have to. Best Practice articles: a selection of essays from top business thinkers. Business Dictionary: jargon-free definitions of thousands of business terms and concepts. Gurus: explanations of the lives, careers, and key theories of the world's leading business thinkers
This supporting document to Budget 2011 (HC 836, ISBN 9780102971033) sets out the Government's plan for sustainable, long-term economic growth for the UK economy. It sets out four ambitions that underpin this objective, these are: to create the most competitive tax system in the G20; to make the UK one of the best places in Europe to start, finance and grow a business; to encourage investment and exports as a route to a more balanced economy and to create a more educated workforce that is the most flexible in Europe. Growth review measures outlined in Chapter 2 cover these priority areas: planning; regulation; trade and inward investment; access to finance; competition; corporate governance; low carbon. The first phase of the review also examined eight sectors of the economy to remove the barriers to growth that affect them: advanced manufacturing; healthcare and life sciences; digital and creative industries; professional and business services; retail; construction; space; tourism.