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Look at the Birdie is a collection of fourteen previously unpublished short stories from one of the most original writers in all of American fiction. In this series of perfectly rendered vignettes, written just as he was starting to find his comic voice, Kurt Vonnegut paints a warm, wise, and often funny portrait of life in post–World War II America—a world where squabbling couples, high school geniuses, misfit office workers, and small-town lotharios struggle to adapt to changing technology, moral ambiguity, and unprecedented affluence. In a poignant tale set in the depths of the Great Depression, two children of privilege get a lesson in empathy from a down-and-outer with an unusual plan to prove himself a success in the eyes of his dying mother. King and Queen of the Universe and the thirteen other never-before-published pieces that comprise Look at the Birdie serve as an unexpected gift for devoted readers who thought that Kurt Vonnegut's unique voice had been stilled forever—and provide a terrific introduction to his short fiction for anyone who has yet to experience his genius.
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Every loss mama deserves to be reminded she is the mother of all mothers.
As a parent, we are terrified that we cannot choose which memories will be lost or retained. Perhaps it's the cute little things they used to say, or their first word, mispronounced words or simply a saying which brought us to the edge of hysterics. OneFam's Kids Quotes memory book ensures every memory will last a lifetime.
He, was the number one corporation in the country, the head of the Luo Family. She was someone who had grown up in a well-off family, someone who had grown up in the love of her parents. Meeting someone from another country, he was no longer that cold and aloof young master from a thousand miles away. He protected, doted upon, and loved her. She had thought that her life would be given to her in such a sweet manner. Unexpectedly, that blank memory had been filled up. That shameful and desperate life had been left bloody in front of her. She could no longer face his tenderness. Five years later, when she returned to her old home, the figure under the Tower of London overlapped with the man she had dreamed of in her dreams. She stretched out her hand, but she dared not touch it. The little boy's soft little hands pulled at the corner of his clothes. He shifted his gaze from the Tower of London down, and those familiar eyes made his heart tremble. The word 'father' made his heart even more confused. He turned around and saw a woman whose clothes fluttered in the wind not too far away, who else could it be but the person he was desperately searching for. She hesitated, then lifted her foot and walked toward him, though this time she didn't know if he was her salvation or her doom. Five years, was he still her good man?
THE FIRST FEMALE MUSLIM AMERICAN TO MEDAL AT THE OLYMPIC GAMES NAMED ONE OF TIME'S 100 MOST INFLUENTIAL PEOPLE Growing up in New Jersey as the only African American Muslim at school, Ibtihaj Muhammad always had to find her own way. When she discovered fencing, a sport traditionally reserved for the wealthy, she had to defy expectations and make a place for herself in a sport she grew to love. From winning state championships to three-time All-America selections at Duke University, Ibtihaj was poised for success, but the fencing community wasn't ready to welcome her with open arms just yet. As the only woman of color and the only religious minority on Team USA's saber fencing squad, Ibtihaj had to chart her own path to success and Olympic glory. Proud is a moving coming-of-age story from one of the nation's most influential athletes and illustrates how she rose above it all.
Rooted in the creative success of over 30 years of supermarket tabloid publishing, the Weekly World News has been the world's only reliable news source since 1979. The online hub www.weeklyworldnews.com is a leading entertainment news site.
The inspiring and critically acclaimed all-American story of faith, family, hard work, and perseverance by Olympic fencer, activist, New York Times bestselling author, and Time "100 Most Influential People" honoree Ibtihaj Muhammad At the 2016 Olympic Games, Ibtihaj Muhammad smashed barriers as the first American to compete wearing hijab, and she made history as the first Muslim American woman to win a medal. But before she was an Olympian, activist, and entrepreneur, Ibtihaj was a young outsider trying to find her place. Growing up in suburban New Jersey, Ibtihaj was often the only African American Muslim student in her class. When she discovered and fell in love with fencing, a sport most popular with affluent young white people, she stood out even more. Rivals and teammates often pointed out Ibtihaj's differences, telling her she would never succeed. Yet she powered on, rising above bigotry and other obstacles on the path to pursue her dream. Ibtihaj's inspiring journey from humble beginnings to the international stage is told in her own words and enhanced with helpful advice and never-before-published photographs. Proud is an all-American tale of faith, family, hard work, and self-reliance.
I'd like to share a story about sorrow, survival, strength, and success - the miracle of my life. This story is told as it was experienced by me, not someone else's version of what they thought was happening, but what I felt about what was happening with me and my siblings as we not only survived but flourished in spite of horrendous circumstances. This is a true story of one little girl's journey from sorrow to success. This is my story.