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This Handbook has become the standard text for both organisational and educational psychologists. It offers the only modern and clear account of psychometrics in its field. For this second edition, the Handbook has been extensively revised
Almost 200 references and lengthy "critiques" to books, journal articles, reports, theses, term papers, guides, manuals, and pamphlets. Arranged by format. Entries include bibliographical citation, review (annotation covering purpose, rationale, sample, instrument, procedure, and results), and critique. Glossaries of research, health care, and general terms. Miscellaneous appendixes, including bibliography of over 1000 citations. No index.
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.