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Provides comprehensive improvement programs and methodologies The author provides lots of guidance based upon his personal experience on the standard and clarifies several aspects that are not always clear to the new process assessors and organizations starting to perform assessments.
The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.
Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.
In the latter half of the 20th century, forces have conspired to make the human community, at last, global. The easing of tensions between major nations, the expansion of trade to worldwide markets, widespread travel and cultural exchange, pervasive high-speed communications and automation, the explosion of knowledge, the streamlining of business, and the adoption of flexible methods have changed the face of manufacturing itself, and of research and education in manufacturing. The acceptance of the continuous improvement process as a means for organizations to respond quickly and effectively to swings in the global market has led to the demand for individuals educated in a broad range of cultural, organizational, and technical fields and capable of absorbing and adapting required knowledge and training throughout their careers. No longer will manufacturing research and education focus on an industrial sector or follow a national trend, but rather will aim at enabling international teams of companies to cooperate in rapidly designing, prototyping, and manufacturing products. The successful enterprise of the 21st century will be characterized by an organizational structure that efficiently responds to customer demands and changing global circumstances, a corporate culture that empowers employees at all levels and encourages constant communication among related groups, and a technological infrastructure that fully supports process improvement and integration. In changing itself to keep abreast of the broader transformation in manufacturing, the enterprise must look first at its organization and culture, and thereafter at supporting technologies.
Developmental evaluation (DE) offers a powerful approach to monitoring and supporting social innovations by working in partnership with program decision makers. In this book, eminent authority Michael Quinn Patton shows how to conduct evaluations within a DE framework. Patton draws on insights about complex dynamic systems, uncertainty, nonlinearity, and emergence. He illustrates how DE can be used for a range of purposes: ongoing program development, adapting effective principles of practice to local contexts, generating innovations and taking them to scale, and facilitating rapid response in crisis situations. Students and practicing evaluators will appreciate the book's extensive case examples and stories, cartoons, clear writing style, "closer look" sidebars, and summary tables. Provided is essential guidance for making evaluations useful, practical, and credible in support of social change.
Helps readers understand the power and benefits of a process approach and process assessment. Guides the reader through the various parts of the standard in an understandable and practical manner.
Software engineering is playing an increasingly significant role in computing and informatics, necessitated by the complexities inherent in large-scale software development. To deal with these difficulties, the conventional life-cycle approaches to software engineering are now giving way to the "process system" approach, encompassing development methods, infrastructure, organization, and management. Until now, however, no book fully addressed process-based software engineering or set forth a fundamental theory and framework of software engineering processes. Software Engineering Processes: Principles and Applications does just that. Within a unified framework, this book presents a comparative analysis of current process models and formally describes their algorithms. It systematically enables comparison between current models, avoidance of ambiguity in application, and simplification of manipulation for practitioners. The authors address a broad range of topics within process-based software engineering and the fundamental theories and philosophies behind them. They develop a software engineering process reference model (SEPRM) to show how to solve the problems of different process domains, orientations, structures, taxonomies, and methods. They derive a set of process benchmarks-based on a series of international surveys-that support validation of the SEPRM model. Based on their SEPRM model and the unified process theory, they demonstrate that current process models can be integrated and their assessment results can be transformed between each other. Software development is no longer just a black art or laboratory activity. It is an industrialized process that requires the skills not just of programmers, but of organization and project managers and quality assurance specialists. Software Engineering Processes: Principles and Applications is the key to understanding, using, and improving upon effective engineering procedures for software development.
This book constitutes the refereed and revised proceedings of the workshops and the doctoral consortium co-located with the 10th International Conference on Perspectives in Business Informatics Research (BIR), held in Riga, Latvia, in October 2011. The four workshops focused on Information Logistics and Knowledge Supply for Viable Enterprises (ILOG 2011), Alignment of Business Processes and Security Modeling (ABPSM 2011), Intelligent Educational Systems and Technology-Enhanced Learning (INTEL-EDU 2011), and User-Oriented Information Integration (UOII 2011). The two best papers from the doctoral consortium are also included.
Needs Assessment for Learning and Performance offers comprehensive coverage of the knowledge and skills needed to develop and conduct needs assessments and to analyze, interpret, and communicate results to clients and organizations. Though critical to planning any performance improvement system, needs assessments can feel abstract and vague to students who have not yet managed the process in a professional setting. This first-of-its-kind textbook uses a variety of real-world examples to connect major theories and models to effective principles for practice. Each chapter offers guiding questions, key terms and concepts, recommended readings, and case studies illustrating how needs assessment training can be applied. Graduate students and researchers of instructional design, human resources, performance improvement, program evaluation, and other programs will find this volume relevant to a range of academic and organizational contexts.
This book constitutes the refereed proceedings of the 17th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, held in Palma de Mallorca, Spain, in October 2017. The 34 full papers presented together with 4 short papers were carefully reviewed and selected from 65 submissions. The papers are organized in the following topical sections: SPI in agile approaches; SPI in small settings; SPI and assessment; SPI and models; SPI and functional safety; SPI in various settings; SPI and gamification; SPI case studies; strategic and knowledge issues in SPI; education issues in SPI.