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This is a ground-breaking book, primarily in its successful attempt to operationalise and provide empirical foundations for procedures for radical change previously developed only intuitively. The book is supported by prominent academics and practitioners in the field, including Jim Short (LBS), Raul Espejo, Dan Teichroew (Michigan), and others. It should become the standard reference for managers and consultants in BPR.
This book has been replaced by Introduction to Mediation, Moderation, and Conditional Process Analysis, Third Edition, ISBN 978-1-4625-4903-0.
This comprehensive treatment of statistical process control methods applies techniques to real-world examples. It reviews basic statistics and the quality movement, and provides coverage of control charts and other data analytic techniques for controlling and analyzing processes.
This book constitutes the revised selected papers from the 5th IFIP WG 2.6 International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2015, held in Vienna, Austria in December 2015. The 8 papers presented in this volume were carefully reviewed and selected from 22 submissions. They cover theoretical issues related to process representation, discovery and analysis, or provide practical and operational experiences in process discovery and analysis. They focus mainly on the adoption of process mining algorithms in conjunction and coordination with other techniques and methodologies.
QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benefits through the application of ISO 9000: 2000. The real value of the process approach is its focus on results thereby eliminating activities and procedures that do not add value in the organization's quest to satisfy its customers and other interested parties. Written in a straightforward, non-technical manner, the approach is easily understood and followed by managers or engineers at any level. It allows readers to focus on results rather than functions, activities, procedures or standards. Applying this methodology to the management of quality will give you a distinctive competitive edge over the companies that end the certification process once the requirements have been met. With this book, the reader will be able to: Recognize the difference between conformance to standard and system performance Distinguish between procedures and processes and understand what makes the two fundamentally different from one another Understand the large gap that exists between a procedural approach and a process approach Comprehend the importance and power of the eight quality management principles Understand the steps to be taken to convert element-based systems to process-based systems and identify the factors that affect success in the conversion process Construct a model of the business that identifies the key processes and their interfaces Establish performance indicators and measurements for each process and produce process flow charts that link together to form a coherent system description Understand the steps to take to construct a system that fulfills the design criteria Determine whether the conversion has been successful and identify where further improvement is required Each chapter is structured with a set of learning outcomes that can be accomplished by covering its contents. The chapters follow the sequence of the conversion process and each addresses the change in direction brought about by the ISO 9000: 2000 family of standards. Achieve real business benefits with ISO 9000:2000 Focus on results Provides process modeling and analysis techniques
A Practical Guide to Understanding, Managing and Reviewing Environmental Risk Assessment Reports provides team leaders and team members with a strategy for developing the elements of risk assessment into a readable and beneficial report. The authors believe that successful management of the risk assessment team is a key factor is quality repor