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Avedis Donabedian's name is synonymous with quality of medical care. He unraveled the mystery behind the concept by defining it in clear operational terms and provided detailed blueprints for both its measurement(known as quality assessment) and its improvement(known as quality assurance). Many before him claimed that quality couldn't be defined in concrete objective terms. He demonstrated that quality is an attribte of a system which he called structure, a set of organized activities whihc he called process, and an outcome which results from both. In this book Donabedian tells the full story of quality assessment and assurance in simple, clear terms. He defines the meaning of quality, explicates its components, and provides clear and systematic guides to its assessment and enhancement. His style is lucid, succinct, systematic and yet personal, almost conversational.
This book is a quick and accessible reference guide to the key concepts that social work students and professionals need to understand to be effective. The authors place practice at the centre of the text, and include a host of case examples to bring the concepts to life. Examining the essential topics of the social work curriculum, the concepts covered relate to practice, theory, policy and personal challenges. Further reading is included in each entry, so that the reader can explore what they have learned in more detail. This book will be an invaluable resource for social work students during their studies and on their practice placement. It will also be useful for qualified social workers, who want to continue their professional education.
Leadership and management appointments are often made on the basis of an exemplary performance record in a non-managerial role with the implicit assumption that this standard will be transferred into the new role. However, the role of manager and leader in social care is very challenging and some managers struggle to acquire the level of performance they had achieved in their previous role. This book will introduce the values and principles that underpin good leadership and management practice to anyone working in social work and social care services.
This book focuses specifically on quality assurance in the social work and social care context. Designed for managers and practitioners responsible for quality assurance and performance management, it utilises traditional theories and seeks to adapt these to meet the social care environment. The history and background to the development of 'quality' are examined and the literature and research reviewed in order to develop a theory base. Common practical issues and dilemmas for managers are explored with a clear service user focus throughout. Using an accessible style, this book enables readers to transfer learning to their own unique settings and roles.
This classic textbook provides the clearest and most authoritative introduction available to working in situations characterised not only by risk and change but also by high pressure to deliver successful outcomes. Edited by three of the leading names in Social Work, Robert Adams, Lena Dominelli and Malcolm Payne provide an indispensable guide to successful social work practise. Its coherent and thoughtful coverage of practice situations involving complexity, tension and uncertainty is uniquely geared to the needs of students in the final stages of their qualifying Social Work course, professionals returning to study, or those simply wishing to deepen their professional understanding.
In answer to popular demand from students and practitioners alike, Braye and Preston-Shoot have produced a guide to understanding the complex area of community care. What are the core components of the Government's community care policy? What do terms like partnership, anti-discriminatory and anti-oppressive practice mean? This book provides a simple exposition of the concepts and value-base underpinning community care policy and practice. Written in a jargon-free style, it goes beyond the how-to approach of much of the existing social care literature and examines the principles and values on which professionals involved in welfare provision base their work. It addresses issues of power and partnership in professional practice and identifies dilemmas arising from the relationship between Needs, Rights and Resources, between Autonomy, Paternalism and Empowerment. It tackles the choices and uncertainties faced by those making decisions about service provision, and offers survival strategies to professionals under stress.
This new dictionary provides A-Z definitions of terms from the broad field of social care. Accessible coverage of social work theories, methods, policies, organizations, and statutes, as well as key terms from interdisciplinary topics such as health and education, make this an ideal reference for students as well as qualified social workers.
As more people live longer, the need for quality long-term care for the elderly will increase dramatically. This volume examines the current system of nursing home regulations, and proposes an overhaul to better provide for those confined to such facilities. It determines the need for regulations, and concludes that the present regulatory system is inadequate, stating that what is needed is not more regulation, but better regulation. This long-anticipated study provides a wealth of useful background information, in-depth study, and discussion for nursing home administrators, students, and teachers in the health care field; professionals involved in caring for the elderly; and geriatric specialists.
Here is an outstanding reference book of major readings in the field of social work in health care. Practitioners, educators, researchers, and students can use this landmark two-part volume to review dominant themes and critical issues in today’s practice environment and to understand the evolution of current trends and emerging policies and programs. In this one desktop source book, hundreds of references relevant to the health care social work field are immediately accessible. Education, policy, practice, and research issues integral to social work’s expanding role in health care are the main focus, with each chapter highlighting a theme of enduring importance to the field. Other outstanding articles related to the chapter’s theme are cited in the appendix to each chapter which also includes a selected bibliography of suggested topical readings. Comprehensive new book filled with information vital to social workers in the health care field! Over 900 pages of scholarly articles by the foremost social work leaders in health care! 9 categories embrace the range of social work activity in the health care field! Exciting new ideas and practical suggestions for everyday dilemmas! Hundreds of references immediately accessible in one desktop source! Selected bibliography of topical headings provides sources for even more relevant articles! A MUST HAVE volume for instructors and students! Deepen your understanding of all aspects of social work practice in health care with this superb volume! Here is an outstanding reference book of major readings in the field of social work in health care. Practitioners, educators, researchers, and students can use this landmark two-part volume to review dominant themes and critical issues in today’s practice environment and to understand the evolution of current trends and emerging policies and programs. Social Work in Health Care makes hundreds of references relevant to the health care social work field immediately accessible in this one desktop source book. Education, policy, practice, and research issues integral to social work’s expanding role in health care are the main focus, with each chapter highlighting a theme of enduring importance to the field. Other outstanding articles related to the chapter’s theme are cited in the appendix to each chapter which also includes a selected bibliography of suggested topical readings. Find answers and ideas for everyday dilemmas in this all-inclusive, information-packed volume!Social workers practicing in the rapidly expanding health care field call upon a repertoire of skills to fulfill a variety of functions including direct patient care and contact with patients’families, education, and influencing organizational policies on their clients’behalf. The in-depth scholarship and the diversity of multiple approaches to health care social work, as presented in Social Work in Health Care, will have a strong impact on the field. Through the intertwining network of education, policy, practice, and research issues in the book, and professsional discussion of those topics, a beginning point exists from which social workers can develop principles to guide their social work activities in the medical and health fields.
Written by key figures in the field of social care training and administration this much-needed volume provides good practice guidance for front line managers. The contributions are based upon recent research into management practice.