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Although we live in an ocean of words, we rarely acknowledge their power to uplift or put down, to inspire or discourage, to help or hurt. But in this jewel of a book, Hal Urban -- parent, award-winning teacher, and author of the classic Life's Greatest Lessons -- shows us simple and immediate ways that we can use language to change lives -- both our own and those around us.
In this gem of a book, Urban, author of the much loved "Life's Greatest Lessons," shows us why words make such a difference in our lives and how we can use them to create positive change.
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Amplify Your Word Power Think about the thousands of words you use every day—words you speak to others and words you think to yourself. They add up so quickly it’s easy to forget the power they hold. Bestselling author Stan Toler explores the power of words as a tool to create, to make a difference, and to do good. Learning to respect the incredible effect of our words, gives us insight into how they influence the people around us long after they are spoken. Words are one of the most powerful forces for change in our lives. Learn how you can harness your words and reshape your world!
"This book is written with the sole objective of helping the reader achieve a happy, satisfying, and worthwhile life." -- Norman Vincent Peale The precursor to The Secret, The Power of Positive Thinking has helped millions of men and women to achieve fulfillment in their lives. In this phenomenal bestseller, Dr. Peale demonstrates the power of faith in action. With the practical techniques outlined in this book, you can energize your life -- and give yourself the initiative needed to carry out your ambitions and hopes. You'll learn how to: Expect the best and get it Believe in yourself and in everything you do Develop the power to reach your goals Break the worry habit and achieve a relaxed life Improve your personal and professional relationships Assume control over your circumstances Be kind to yourself
The Lord Jesus said in 'Mark 9:23', "all things are possible to him who believes." After reading this book your words will change everything around you. Your words will change your family, your friends, your circumstances, your lifestyle, your productivity, your surroundings. Nothing you have ever done will more greatly impact your life, as your words will do, as a result of this book. Few people understand the power of words. David did when he said to Goliath, "This day the Lord will give you into my hands." Joshua did when he said, "Sun, stand still over Gibeon, and moon over the valley of Aijalon." JOSHUA 10:13 - So the sun stood still in the midst of heaven and did not hasten to go down for about a whole day. 14 And there has been no day like that, before it or after it, that the Lord heeded the voice of a man... Peter did when he said to the lame man in Acts 3, "Stand up on thy feet and walk," and he leapt and walked and praised God. God's words are seeds, LUKE 8:11, 1 PETER 1:23, MARK 4:14 God's power is not divided up equally among all His words. No, each of God's words carry all of God's power. Every seed has within itself the power to produce its own harvest. Just like a mango tree with thousands of mangoes in one mango seed. Whether you speak positively or negatively, your words have power, they are seeds. You will have whatever you say, negative or positive (MARK 11:23, NUMBERS 14:28, PROVERBS 18:21). Learn to let your words work for you and not against you. Learn the power of positive words. This book will raise your faith to levels you never dreamed possible. A whole new world of possibilities will open up to you as a result of strong faith.
This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round. Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist. This phrasebook puts the right words in your hands with phrases that managers, supervisors, and HR professionals can use to help them properly evaluate performance and make the whole process much smoother. In 2600 Phrases for Effective Performance Reviews, renowned career expert Paul Falcone covers the 25 most commonly-rated performance factors including: productivity, time management, teamwork, decision making, and more! Falcone also shares job-specific parameters that apply in sales, customer service, finance, and many other areas and industries. 2600 Phrases for Effective Performance Reviews is useful not just for review time but will also be instrumental in creating job descriptions and development plans as well as monitoring performance, progress, and problems year-round.
The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.
Chamine exposes how your mind is sabotaging you and keeping your from achieving your true potential. He shows you how to take concrete steps to unleash the vast, untapped powers of your mind.