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Part I examines direct assistance in the library. Part II covers support for the reference desk, such as alternative provisions of service and reference manuals. In Part III, collection activities, instruction, publications, exhibits, and other reference activities are explored. Part IV takes a close look at departmental and library responsibilities.
Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.