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This new text is a complete guide to patient engagement and participation in healthcare, which is a central theme of health policy in the UK and internationally. Based on 250 systematic reviews in the area, this is the most current and comprehensive text on the market.
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
Part of a series exploring ethical issues relevant to the practising nurse. In terms of ethics, The Patient's Charter is about the rights of patients and clients. This book views the ethical issues of the charter from four different viewpoints - the nurse, the doctor, the manager and the patient.
"White Paper". - On cover & title page: Citizen's charter: improving service
From citizen's charter to public service Guarantees : Entitlements to public services, twelfth report of session 2007-08, report, together with formal Minutes
Taking as its point of departure recent developments in health and social theory Health, Medicine and Society brings together a range of eminent, international scholars to reflect upon key issues at the turn of the century. Contributors draw upon a range of contemporary theories, both modernist and postmodernist, to look at the following themes: *health and social structure *the contested nature of the body *the salience of consumption and risk *the challenge of emotions Health, Medicine and Society provides a 'state-of-the-art' assessment of health related issues at the millennium and a cogent set of arguments for the centrality of health to contemporary social theory. Written in a clear, accessible style it will be ideal reading for students and researchers in health studies, public health, medical sociology, medicine and nursing.
Future healthcare services are changing to give patients more rights over their own healthcare. The NMC requires that nurses work in partnership with those in their care. This book provides a timely guide to enabling patient and carer participation in nursing care. It challenges the reader to see the person in the patient and explores the nature of the nurse-patient relationship. It gives practical advice on how students can promote participation on placements and in practice. The book also offers an insight into the realities of being a carer, and discusses how quality of patient experiences can be assessed.
Responding to the public concern caused by recent hospital scandals and accounts of unintended harm to patients, this author draws on her experience of analysing the health care systems of over a dozen countries and examines whether greater regulation has increased patient safety and health care quality. The book adopts a new approach to mapping developments in health care systems in Europe, North America and Australia and pieces together evidence of which regulatory strategies and mechanisms work well to ensure safer patient care. It identifies the regulatory bodies, the regulatory principles and the implementation strategies adopted to improve governance in health care systems and suggests a conceptual framework for responsive regulation. The book will be of interest to government actors, health care professionals and medico-legal scholars.