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Why outsource? Who does it? What are the benefits? As more and more companies seek to streamline their operation and concentrate on their core business, sourcing work from outside the company has become an increasing necessity. Johnson looks at successful outsourcing organizations and how this method of productivity has improved business. This book: *provides a balanced view of the pros and cons of outsourcing and how to do it *gives a highly practical, down-to-earth presentation of outsourcing *is accessible with many international examples *contains checklists and box-story items to highlight specific issues and options *includes 'How to Outsource' guide. The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. The provide managers with a balanced view based on evidence rather missionary zeal, so that they can be better informed. Balanced view of the pros and cons of outsourcing and how to do it Accessible with many international examples Contains checklists and box-story items to highlight specific issues and options
One of the most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs have extended well beyond the manufacturing sector to include white-collar professionals, particularly in information technology, financial services, and customer service. Outsourcing America reveals just how much outsourcing is taking place, what its impact has been and will continue to be, and what can be done about the loss of jobs. More than an exposé, Outsourcing America shows how offshoring is part of the historical economic shift toward globalism and free trade, and demonstrates its impact on individual lives and communities. In addition, the book now features a new chapter on immigration policies and outsourcing, and advice on how individuals can avoid becoming victims of outsourcing. The authors discuss policies that countries like India and China use to attract U.S. industries, and they offer frank recommendations that business and political leaders must consider in order to confront this crisis—and bring more high-paying jobs back to the U.S.A.
Outsourcing is a strategic decision. This guide e×plores outsourcing involving fundamental questions about a company's future, core competencies, costs, performance, and competitive advantage. It shows how to use outsourcing as a strategic tool to create a focused, robust organization.
A history of how India became a major player in the global technology industry, mapping technological, economic, and political transformations.
This book walks readers through an outsourcing transaction step-by-step: analyzing the benefits, selecting vendor, structuring the deal, managing the relationship. Provides managers with an organized methodical approach to the often intimidating prospect of relinquising absolute control of every aspect of a company's business.
Supply Chain Engineering considers how modern production and operations management techniques can respond to the pressures of the competitive global marketplace. It presents a comprehensive analysis of concepts and models related to outsourcing, dynamic pricing, inventory management, RFID, and flexible and re-configurable manufacturing systems, as well as real-time assignment and scheduling processes. A significant part is also devoted to lean manufacturing, line balancing, facility layout and warehousing techniques. Explanations are based on examples and detailed algorithms while discarding complex and unnecessary theoretical minutiae. All examples have been carefully selected from an industrial application angle. This book is written for students and professors in industrial and systems engineering, management science, operations management and business. It is also an informative reference for managers looking to improve the efficiency and effectiveness of their production systems.
This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.
Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date.' Sara Cullen, National Partner, Australia Business Process Management, Deloitte Touche, Tohmatsu 'a valuable collection... readers will find here advice that premier consultants would deliver for a very large multiple of the price of this book.' Paul A. Strassmann, former CIO of General Foods, Kraft, Xerox and the US Department of Defense '(a). "must read" for anyone in search of a clear understanding of what information technology outsourcing is all about... absolutely no one should jump into outsourcing prior to taking advantage of the outstanding case studies outlined in this book.' Emmett Paige, President, OAO Corporation 'an excellent guide to successful outsourcing, the best I have read on the topic. It should be mandatory reading for any senior executive.' Gail Burke, Executive Director & CIO, Macquarie Bank, Australia 'crisp and concise. The studies selected for detailed presentation are excellent and the analysis... rings with credibility.' Rob Westcott, Vice President and CIO, General Motors Acceptance Corporation International Operations, UK 'Lacity and Willcocks have... unrivalled access to outsourcing deals across the globe... their new book... is a powerful synthesis of their learning (and) their chapter on risk management is a groundbreaking contribution. A vitally important business guide.' Richard Sykes, Chairman Morgan Chambers plc. - Europe's largest independent consultancy in IT services & business process sourcing 'Lacity and Willcocks tell it like it is and pull no punches... A must read for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship... Planning for outsourcing, negotiating the deal, making the relationship work - it's all here.' Bob Young, Executive Director, South Australian Government Account, EDS (Electronic Data Systems) 'For those of us with a deep knowledge and experience of outsourcing, this book is required reading. For those who are just starting out on the journey, it is essential reading.' Robert White, CEO, Lucidus Management Technologies
Outsourcing - this term holds a promise of best-in-class service at low cost. But how do you realize this potential? Read this book, and you'll learn everything needed to decide on your own SAP outsourcing strategy: Which components or project types are best suited to outsourcing? Which outsourcing model is right for your company? How do you find a reliable and affordable partner? And how to define SLA's that really work? You'll benefit from the author's extensive experience in the field and the numerous examples from real-world projects provided throughout!Making the Decision:Find out whether your organization is the right candidate for an SAP outsourcing initiative, explore the benefits of different outsourcing models, and learn which components and projects are best suited.Choosing a Partner:They'll promise you everything, but will they deliver? Find out which information you should request in advance, how the screening process works, and what to consider when setting up a contract. Plus, benefit from real-life templates for Requests for Information and Request for Proposal documents!Executing the Plan:Whether you are planning an SAP implementation or upgrade, production support, or a global delivery, find out which tools and staff you need, how to set up a feasible schedule, and get familiar with your most important partner - the Integration Manager.Real-life Case Studies:Throughout the book, you'll find case studies with experiences other organizations made. Learn what they did right, but don't repeat their mistakes!
Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a ""how-to"" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: * Determine the value of BPO for any process. * Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk. * Identify, evaluate, and select the right partner or partners. * Turn contractor relationships into long-term, successful BPO relationships. * Transition people, processes, and technologies to the BPO state. * Identify, develop, and reward outsourcing managers. * Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.