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Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestepping "reengineering," "total quality management," and other management philosophies and employing its own brand of business success, Kelleher's airline has turned a profit for twenty-four consecutive years and seen its stock soar 300 percent since 1990. Today, Southwest is the safest airline in the world and ranks number one in the industry for service, on-time performance, and lowest employee turnover rate; and Fortune magazine has twice ranked Southwest one of the ten best companies to work for in America. How do they do it? With unlimited access to the people and inside documents of Southwest Airlines, authors Kevin and Jackie Freiberg share the secrets behind the greatest success story in commercial aviation. Read it and discover how to transfer the Southwest inspiration to your own business and personal life.
"Dan Fischer identifies those individuals who documented the natural history of the Southwest and summarizes their contributions to our knowledge about the region's birds - particularly through discovering and naming them. He tells why the ornithologists came to the region, what they saw, who described and named the new discoveries, and who were the first to sketch or paint new birds."--BOOK JACKET.
Otero-Warren's Spanish conquistador ancestors dramatically altered the social and political landscape in Santa Fe, New Mexico, more than 300 years before she made waves as a 20th-century suffragist, educator, political leader, and businesswoman. "Old Spain in Our Southwest (1936)," records her memories of the family hacienda.
When Southwest Airlines made its inaugural flight on June 18, 1971, experts predicted that the company wouldn't last more than ninety days. Some thirty-two years later, Southwest is the beleaguered airline Industry's only profitable major company-Money magazine has named Southwest Airlines' common stock the premier Investment of the last thirty years. Now Southwest's founding president and CEO (1970-78], Lamar Muse, offers a definitive account of the airline's scrappy beginning. The principles and practices that assured the company's success were, largely, Muse's own. Those same winning strategies continue to sustain the company through the market's ups and downs, In Southwest Passage, Muse delivers plain facts and informed opinions that replace convoluted outsider accounts of the company's history. For anyone wondering how the air Industry can renew itself, how Southwest achieved its dominance, or how business really works, this unique story has the answers.
A comprehensive guide to the historic and contemporary indigenous cultures of the American Southwest, intended for college courses and the general reader.
Hinterlands and Regional Dynamics in the Ancient Southwest is the first volume dedicated to understanding the nature of and changes in regional social autonomy, political hegemony, and organizational complexity across the entire prehistoric American Southwest. With geographic coverage extending from the Great Plains to the Colorado River, and from Mesa Verde to the international border, the volumeÕs ten case studies synthesize research that enhances our understanding of the ancient SouthwestÕs highly variable demographic, land use, and economic histories. For this volume, ÒhinterlandsÓ are those areas whose archaeological records do not disclose the ceramic, architectural, and network evidence that initially led to the establishment of the Hohokam, Chaco, and Casas Grandes regional systems. Employing a variety of perspectives, such as the cultural landscapes approach, heterarchy, and the common-pool resource model, as well as technical methods, such as petrographic and stylistic-attribute analyses, the volumeÕs contributors explore variation in hinterland identities, subsistence ecology, and sociopolitical organization as regional systems expanded and contracted between the 9th and 14th centuries AD. The hinterlands of the prehistoric Southwest were home to a substantial number of people and were often used as resource catchments by the inhabitants of regional systems. Importantly, hinterlands also influenced developments of nearby regional systems, under whose footprint they managed to retain considerable autonomy. By considering the dynamics between hinterlands and regional systems, the volume reveals unappreciated aspects of the ancient SouthwestÕs peoples and their lives, thereby deepening our awareness of the regionÕs rich and complicated cultural past.
"Part armchair travel, part project book, Southwest Modern highlights the wide-open spaces and beautiful vistas of West Texas and celebrates the rich culture of New Mexico. Featuring 15 quilt patterns and three smaller projects author, Kristi Schroeder, celebrates five separate regions, one in each chapter. Each quilt is photographed on location with an accompanying color story to support the design. Included is a list of the author's favorite places to shop, eat, and play in each location. This book will appeal to anyone who has ever been so moved by their surroundings that they felt inspired to create."--
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry." --Gerard Arpey, CEO, American Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers