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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. There’s tennis courts and a lemonade stand, a gorgeous pool, and a lawn for croquet. But, the other guests and staff are more than a little unexpected . . . From the New York Times bestselling photographer of Beaches, Gray Malin, comes Be Our Guest!, Malin’s first children’s picture book, compiled from his acclaimed series of photographs Gray Malin at the Parker Palm Springs. If Eloise had lived in an animal-only hotel, it would have had the style and whimsy of the Parker. Just reading Be Our Guest! will whisk children away on a temporary holiday, which is nothing less than extraordinary.
The husband and wife team behind Giannetti Home welcome readers into their gorgeous farm residence blending modern style with French antiques. When Brooke and Steve Giannetti decided to leave their suburban Santa Monica home to build a new life on a farm, they traveled to Belgium and France for design inspiration. In Patina Farm they share their collaborative process, as well as the enviable result of their team effort and creativity: an idyllic farm in California’s Ojai Valley. With two hundred gorgeous photographs and Steve’s architectural drawings, Brooke takes readers through their inspirations, thought process, and materials selections. Readers are given a full tour of the family home, guesthouse, lush gardens, and delightful animal quarters.
Open Your Home and Your Heart Your home is more than the walls that hold it up—it’s the people that pass through the doors and the memories that are made within. As you open your doors through hospitality, you’ll be blessed by the fruit of loving others well. Lined pages provide ample space to record comments and memories Including six key truths that connect your family to the truth of God’s Word A ribbon marker helps keep your place Lay flat binding and uncoated pages provide a great writing surface With beautiful artwork from Ruth Chou Simons throughout, this guest book for your home is the perfect memento of the life you’re building day by day.
Praised by fan favorites including Hoda Kotb, Kim & Khloe Kardashian, and Jimmy Fallon! Inspired by the eagerly awaited birth of her daughter, Kaavia James Union Wade, New York Times bestselling author and award-winning actress Gabrielle Union pens a festive and universal love letter from parents to little ones, perfect for welcoming a baby to the party of life! Reminiscent of favorites such as The Wonderful Things You’ll Be by Emily Winfield Martin, I’ve Loved You Since Forever by Hoda Kotb, and Take Heart, My Child by Ainsley Earhardt, Welcome to the Party is an upbeat celebration of new life that you’ll want to enjoy with your tiny guest of honor over and over again. A great gift for all occasions, especially Mother’s Day, Father’s Day, baby showers, and birthdays.
GOOD MORNING AMERICA BUZZ PICK • A young, ambitious female astronaut’s life is upended by a love affair that threatens the rescue of a lost crew in this brilliantly imagined novel “with echoes of Station Eleven, The Martian, and, yes, Jane Eyre” (Observer). NAMED ONE OF THE BEST BOOKS OF THE YEAR BY VULTURE AND SHE READS • “The female astronaut novel we never knew we needed.”—Entertainment Weekly June is a brilliant but difficult girl with a gift for mechanical invention who leaves home to begin grueling astronaut training at the National Space Program. Younger by two years than her classmates at Peter Reed, the school on campus named for her uncle, she flourishes in her classes but struggles to make friends and find true intellectual peers. Six years later, she has gained a coveted post as an engineer on a space station—and a hard-won sense of belonging—but is haunted by the mystery of Inquiry, a revolutionary spacecraft powered by her beloved late uncle’s fuel cells. The spacecraft went missing when June was twelve years old, and while the rest of the world seems to have forgotten the crew, June alone has evidence that makes her believe they are still alive. She seeks out James, her uncle’s former protégé, also brilliant, also difficult, who has been trying to discover why Inquiry’s fuel cells failed. James and June forge an intense intellectual bond that becomes an electric attraction. But the relationship that develops between them as they work to solve the fuel cell’s fatal flaw threatens to destroy everything they’ve worked so hard to create—and any chance of bringing the Inquiry crew home alive. A propulsive narrative of one woman’s persistence and journey to self-discovery, In the Quick is an exploration of the strengths and limits of human ability in the face of hardship, and the costs of human ingenuity. This edition includes a bonus chapter.
Fin-de-siecle Vienna was a special place at a special time, a city in which the decadent abandon of the era commingled with dark forebodings of the coming century. The artistic and intellectual ferment of the Austrian capital was extraordinary: Sigmund Freud, Gustav Mahler, Arthur Schnitzler, Theodor Herzl, Gustave Klimt, and Ludwig Wittgenstein were but a few of the figures who lived and worked there. And, in September 1897, into the very midst of this heady milieu, came America's most famous citizen, Mark Twain. Although most of Twain's biographers have mentioned his Viennese sojourn (occasioned by his daughter Clara's musical studies), it has remained an unexplored hiatus in his career. Partly because of impressions created by Twain himself, the twenty months he spent in Vienna are often dismissed as uneventful and unproductive. In "Our Famous Guest" Carl Dolmetsch shows the truth to be otherwise. Upon his arrival Twain found all the doors of the celebrity-mad city, from its literary cafe's to its aristocratic salons, flung wide open to him. The aging writer imbibed freely of Vienna's atmosphere, and the result was a final, astonishing surge of creativity. Among the thirty works that came, either whole or in part, from Twain's Austrian visit were the Socratic dialogue What Is Man?, the "Early Days" section of his Autobiography, Book I of Christian Science, the classic short story "The Man That Corrupted Hadleyburg," the polemical essay "Concerning the Jews," and, most important, a major portion of the manuscript cluster known as The Mysterious Stranger. As Dolmetsch notes, conventional wisdom about Twain attributes the "bitter pessimism" of these late writings to such factors as his personal bereavements and financial reversals. Rejecting this view as grossly oversimplified, Dolmetsch argues that the transformation in Twain's outlook and writing style owe much to the cultural currents he encountered abroad, above all in Vienna. He suggests that Twain was especially responsive to a peculiarly Viennese blend of nihilism and hedonism and to the "impressionistic" style favored by its writers. In locating these influences, Dolmetsch portrays a Mark Twain far more cosmopolitan and urbane than previous biographical studies have allowed. Through meticulous research in Viennese newspaper reports as well as in Twain's own journals and writings, Dolmetsch reconstructs the writer's visit in breathtaking detail. The narrative sparkles with accounts of Twain's shrewd manipulation of the Viennese press, his involvements in the city's musical and theatrical life, the attacks he endured from anti-Semitic journalists, and even his futile attempts to obtain marketing rights to two inventions by a Polish engineer. In one particularly intriguing chapter Dolmetsch ponders the riddle of Twain's association with Freud (who was then virtually unknown outside of Vienna) and their congruent fascination with the relationship between dreams and "reality." An invaluable addition to Twain scholarship, "Our Famous Guest" is equally compelling for the glimpse it offers of a vanished world.
Abby Michaels is delighted by her life--her first book is being published, surgery removes a scarring birthmark, she has found a new man, and she has been reunited with her sister--but dark secrets from the past and an unknown enemy could destroy her happiness.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Adopting a geographic lens to examine the employment of guestworkers in the United States, Be Our Guest offers readers the most comprehensive analysis of guestwork in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Taking a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout, the voices of stakeholders involved in every aspect of guestwork are included: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guestworker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna in critical tourism studies and the growing concern among practitioners over workforce quality and supply. Nevertheless, it will benefit everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.