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Let's face it: telemarketers can be annoying. Even "telemarketers" hate getting telemarketer calls. Whether they're legitimate businesses, pollsters, or unscrupulous scammers, one fact is universal: when people repeatedly call at all hours, day and night, it can be maddening. After a friend pranked Haven Riney by signing him up for tons of college-recruiting forms, he began receiving up to a hundred phone calls daily. He put his number on the Do Not Call List... he told pesky callers to put him on "their" lists... he yelled, screamed, begged, and pleaded... but nothing worked. Finally, he decided to waste "their" time instead. Riney's lightning-quick wit, sharp comedic timing, and endless patience culminated in the hilarious collection of transcripts presented here. Every call is real, each funnier than the last. Getting mad does no good. "Messing With Telemarketers" shows why it's better to get "even."
Poetry. Copeland's TRANSCENDENTAL TELEMARKETER contains beautiful lyrics of emotion and meditation, but it also contains rants against war and violence, and all the while it swings us from the U.S. to Japan to Afghanistan, from Islam to Buddhism to Christianity It's compelling, playful, and well-crafted.--William Allegrezza Beth Copeland's poems are music. She combines powerful alliteration ('following blue rivers of blood / flowing back to the heart') with unobtrusive rhyme ('silver wolves / howl, owls hoot'). Occasional use of form seems to grow from the poem. Asia influences Copeland's writing; as in Japanese poetry, nature imagery becomes philosophy. Fresh juxtapositions 'explode like poppies from the barrels of guns.' Color commands our vision: 'the violet wave of light around the Japanese iris.' We hear, mystically, 'the Earth's vibrations / converge in a single note.' Read this book several times--each visit will uncover a different layer.--Anne-Adele Wight Beth Copeland's TRANSCENDENTAL TELEMARKETER lifts language beyond its typical meanings, lets it 'whirl like a spinning top set loose on the sidewalk, ' until language and meaning split--the way the 'I' does in the poems -- 'I break in two: one girl stays on the bed while the other one floats to the ceiling to watch.' With rare prowess, Copeland crafts these poems, delivering 'the equator in that Ouija world, ' 'death' as a 'potent aphrodisiac.'--Debrah Morkun
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Offers expert insight & proven strategies for utilizing the telephone as a powerful & effective sales tool. Gives you the valuable info. you need to develop, improve upon, & fully utilize your telephone sales skills, allowing you to close more sales over the telephone & generate higher revenues. Contents: the power of telesales; making money as a telemarketer; the right sales message is critical; your attitude is everything; using your voice as a sales tool; closing the sale; perfecting your skills; telemarketing (TM) scripts; sales techniques & TM tools; common mistakes to avoid; prepare to kick off your TM efforts; know the laws; don't get caught up in TM fraud; & make sure your legitimate pitch doesn't sound like a scam.
Humorous stories of phone calls with telemarketers and other folks you don't really want to talk to.BISAC: HUM020000
Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: “I wouldn’t be interested”? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they’ve thought about it and are just going to pass? If you’re in sales, then the question isn’t “Have you ever felt this way?”, but rather, “How often do you feel this way? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs? If so, Power Phone Scripts was written for you! Unlike other books on sales that tell you what you should do (like build value – hard to do when the prospect is hanging up on you!), Power Phone Scripts provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. You’ll be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they aren’t, who else in their company or another department might be. Power Phone Scripts is the sales manual you’ve been looking for: over 500 proven, current, and non-salesy phrases, rebuttals, questions, and conversation openers that will instantly make you sound more confident – just like the top producing sales pros do right now. Gone will be your call reluctance; gone will be your fear of calling prospects back for presentations and demos; gone will be the fear of asking for the sale at the end of your pitch! This practical guide is filled with effective scripts for prospecting, emailing, voice mails, closes, and tons of rebuttals to recurring objections you get like: “It costs too much” “We already have a vendor for that” “I’m going to need to think about it” “I need to talk to the boss or committee” and so many others... More than just phone scripts, this book provides practical, comprehensive guidance that every inside sales rep needs. Conquer concerns, provide answers, motivate action, and be the conduit between your prospect’s problems and your solution. Actionable, fun, and designed to work within the current sales environment, this invaluable guide is your ticket to the top of the leader board. With Power Phone Scripts, you will never be at a loss of what to say to a prospect or client. Communication is everything in sales, and being on top of your game is no longer enough when top producers are playing a different game altogether. You cannot achieve winning stats if you're not even on the field. If you're ready to join the big league, Power Phone Scripts is the playbook you need to win at inside sales.
It all begins with a phone call. The idea behind this book is to offer the reader a step by step point of reference on telemarketing. A “how to” guide, if you will on the finer points of telemarketing for small and mid sized firms. Although this book is geared towards a specific market, any firm will be able to come away with some useful tips on business development and telemarketing. Who is this guy? And why is he an expert? As a telemarketing consultant for over 20 years, I have had the honor of working with a variety of firms, both large and small. I’ve spent a great deal of time consulting and educating them on the ”art of telemarketing and business development. I’ve sold everything from radio air-time (PSA’s) to setting appointments for life insurance agents. I’ve paid my dues. The two things every firm had in common was a) need for someone to set appointments or generate leads and b) an unwillingness to do it themselves. I’ve made a nice living on these two facts. While working as a telemarketing manager for what I thought was a go- nowhere job, I came to a realization. I became extremely frustrated with the way most telemarketing firms were ran a “boiler room” high- pressured phone room. Most people don’t want to be “talked into” a sale they want the opportunity to think about it and decide if they have a need for the product or service. I was also frustrated with my salary. At that time no telemarketer was making over $6.00 per hour. And managers were only making $2.00 more. After one time two many of having it out with my boss about “procedure” I decided that I could do this myself. I could actually contact firms that needed a telemarketer and work strictly as an independent contractor, with my own business savvy and rules. I was very naïve then. I was 21. In any event I had the epiphany that there must be a huge market for small firms that needed someone that they could keep on retainer and wouldn’t have to pay them as an employee. The firm could sign up for whatever contract that they wanted 1 month to 1 year. And I could charge whatever I felt comfortable with so long as the market could bear it. (I later understood this to mean whatever most clients will pay for my services. And so my firm, Telemarketing Consulting Services was born. In the beginning I had no idea what to charge so I decided to charge just slightly more than what I made as a telemarketer, $6.66 per hour. Again I was 21, I didn’t know nuthin!!! Pretty soon I was signing up everything from contractors to janitorial services to computer- based companies. After awhile my clients referred their clients to me. For a long while I couldn’t keep up with demand. What I enjoyed most, was the diversity in clientele. No two clients were the same and the ironic part was that I was working in industries that I knew nothing about. Insurance, graphic design, printing it didn’t matter. Over the years I was pretty content to simply handle the clients and make the money (I had given myself substantial raises since that first year) until one of my clients had some specific interest in learning how to do what I do. So he hired me to train not only himself but also his staff. (Naturally I charged more for this service) I finally started to wise up and became a consultant. Along the way I began to realize, yet again, that there was a great many people looking for information in a written form. Some of them were already clients and others were simply interested in learning the art of setting the appointment. So once again necessity being the mother of invention, The Telemarketing Newsletter was born. This became a real way for me to get information across to the masses, satisfy a long standing dream of mine (publishing) and maybe pick up a few extra clients along the way. “Telemarketing News” became a monthly resource of information to get the tools on needed without signing up for a lengthy (and costly) telemarketing seminar. And while the
If you’ve got ten minutes a day, you can make a telesales breakthrough! By providing one concise, easy-to-read chapter for each daily coffee break, Stephan Schiffman’s Telesales, Second Edition has the power to transform your career and help you post noticeable increases in your numbers in just ten working days and transform your career after a mere twenty-one. Stephan Schiffman has coached thousands of sales teams across the country to improve their telesales performance. He knows exactly what works and doesn’t, and in this completely revised second edition, he shares with you all of his insider’s secrets, including how to: Master the five ways you can increase your income Track your numbers . . . and use them to your advantage Evaluate your performance effectively . . . so you hit your own goals Gain control of the call Leave effective phone messages Use "how" and "why" questions to your advantage Learn what’s going on in the prospect’s world Understand the four types of negative responses . . . and find out how to get past each one Turn small adjustments in your performance into large income gains By spending just minutes a day with this one clear, concise book, you can learn everything from creating a script; to recognizing when not calling a prospect can increase your sales productivity, to practicing the ten traits of world class salespeople. In this highly competitive world where the obstacles against telemarketers continue to become increasingly daunting, you can’t afford not to have these tools in your sales arsenal!
The all-new second edition of this marketing bestseller will keep your business up to speed with rapid changes that are transforming the use of telemarketing. Whether you're starting or strengthening your programs, Stone & Wyman show you the latest techniques to cut costs and increase sales and prof
Cold calling – making contact with strangers – is the biggest fear confronting businesspeople, especially those who work in sales and marketing. “Put me in front of a customer and I can persuade them to buy anything … just don’t ask me to cold call!!” Yet cold calling is unavoidable and something which has to be done (and not just in sales and marketing) if you are to sell and make people aware of your business. This book, based on a very successful course given to thousands of people, shows the art and science of making first contact with complete strangers. The secret is in the preparation and approach, rather than having the gift of the gab, that will enable even yellow-bellied chickens to make that call with confidence. 10 reasons you must buy this book and start winning new customers tomorrow! 1. It is written by somebody who does it successfully every week. 2. Cold calling is fun, and much, much easier than you think. 3. Cold calling is 10 times more effective and less costly than “networking parties,” website promotion or advertising. 4. 95% of your competitors are too scared to do it. That means there’s a lot of business out there waiting for you. 5. The only people who tell you that cold calling doesn’t work are those too scared to do it themselves. 6. You actually overcome your fear by becoming an even bigger “chicken.” 7. “No’s” are not bad things. Go for more “no’s.” Two is not enough – success usually comes on the sixth attempt. 8. Seven simple questions will usually get you to a “yes.” 9. The 5% of sellers who do it properly are taking 85% of the new business in your market. By using the material in this book you will make sure you join the few. 10. “Build a better mousetrap and the world will beat a path to your door”? The biggest lie in business! Your market is now too crowded with businesses that look just like yours (however much you kid yourself). So if not cold calling, how are you going to find new customers? [Facsimile reprint edition]