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Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.
At turns surprising, funny, and gut-wrenching, this is the hopeful story of the ordinary yet extraordinary people who have figured out how to build lasting peace in their communities The word "peacebuilding" evokes a story we've all heard over and over: violence breaks out, foreign nations are scandalized, peacekeepers and million-dollar donors come rushing in, warring parties sign a peace agreement and, sadly, within months the situation is back to where it started--sometimes worse. But what strategies have worked to build lasting peace in conflict zones, particularly for ordinary citizens on the ground? And why should other ordinary citizens, thousands of miles away, care? In The Frontlines of Peace, Séverine Autesserre, award-winning researcher and peacebuilder, examines the well-intentioned but inherently flawed peace industry. With examples drawn from across the globe, she reveals that peace can grow in the most unlikely circumstances. Contrary to what most politicians preach, building peace doesn't require billions in aid or massive international interventions. Real, lasting peace requires giving power to local citizens. Now including teaching and book club discussion guides, The Frontlines of Peace tells the stories of the ordinary yet extraordinary individuals and organizations that are confronting violence in their communities effectively. One thing is clear: successful examples of peacebuilding around the world, in countries at war or at peace, have involved innovative grassroots initiatives led by local people, at times supported by foreigners, often employing methods shunned by the international elite. By narrating success stories of this kind, Autesserre shows the radical changes we must take in our approach if we hope to build lasting peace around us--whether we live in Congo, the United States, or elsewhere.
For readers of Atul Gawande and Siddhartha Mukherjee--a timely, vital exploration of the burnout, grief, depression, and trauma that America’s healthcare system engenders among doctors, nurses, and medical workers. Practicing medicine is traumatic: coping with the death of a patient, sharing a life-changing diagnosis, grieving futility in the face of a no-win situation. The emotional burden placed on doctors, nurses, and other healthcare practitioners is profound...and yet their suffering is often displaced, dismissed, or unrecognized. Here, Rachel Jones breaks the silence, daring to imagine a future where every healthcare worker is provided with the right tools to process grief, the space to integrate trauma, and--most importantly--the knowledge that they’re not alone. Drawing from the latest research and more than 100 interviews with healthcare professionals across different specialties, backgrounds, and institutions, Jones identifies how US medicine fails its workers--and how it can do better. Speaking with urgency about the systemic shortcomings that contribute to widespread depression, burnout, suicide, and PTSD among physicians and nurses--a culture of stoicism, the pressure of 80-hour workweeks--Grief on the Front Lines shares the stories of everyday healthcare heroes and offers a glimpse into the educational programs, retreats, therapeutic offerings, and peer support networks already building a hopeful new culture of medicine that cares for its own.
This book is an in-depth reportage on some of the most defining issues of our time, namely the global refugee crisis, the conflicts displacing these masses of humanity, and the causes behind them. It is also an ode to the vanishing art of the long-form feature or reportage, which is disappearing because many media organisations can no longer afford it, or are unwilling to pay for this kind of time-consuming, on-the-ground journalism. It is essential to keep alive old-school reportage from the field because it provides a human face to the issues challenging our world. It helps pierce the bubble of propaganda with a needle of truth and, beyond the political and human, it is a beautiful art form in its own right. This book showcases a keen eye for the human story and a profound commitment to the human family. By telling the stories detailed here, it helps put a human face on the suffering that is too often viewed statistically and quantitatively.
Gender oppression has been a feature of war and conflict throughout human history, yet until fairly recently, little attention was devoted to addressing the consequences of violence and discrimination experienced by women in post-conflict states. Thankfully, that is changing. Today, in a variety of post-conflict settings--the former Yugoslavia, Afghanistan, Colombia, Northern Ireland --international advocates for women's rights have focused bringing issues of sexual violence, discrimination and exclusion into peace-making processes.In On the Frontlines, Fionnuala Ni Aolain, Dina Francesca Haynes, and Naomi Cahn consider such policies in a range of cases and assess the extent to which they have had success in improving women's lives. They argue that there has been too little success, and that this is in part a product of a focus on schematic policies like straightforward political incorporation rather than a broader and deeper attempt to alter the cultures and societies that are at the root of much of the violence and exclusions experienced by women. They contend that this broader approach would not just benefit women, however. Gender mainstreaming and increased gender equality has a direct correlation with state stability and functions to preclude further conflict. If we are to have any success in stabilizing failing states, gender needs to move to fore of our efforts. With this in mind, they examine the efforts of transnational organizations, states and civil society in multiple jurisdictions to place gender at the forefront of all post-conflict processes. They offer concrete analysis and practical solutions to ensuring gender centrality in all aspects of peace making and peace enforcement.
The battle against the Lankies has been won. Earth seems safe. Peacetime military? Not on your life. It's been four years since Earth threw its full military prowess against the Lanky incursion. Humanity has been yanked back from the abyss of extinction. The solar system is at peace. For now. The future for Major Andrew Grayson of the Commonwealth Defense Corps and his wife, Halley? Flying desk duty on the front. No more nightmares of monstrous things. No more traumas to the mind and body. But when an offer comes down from above, Andrew has to make a choice: continue pushing papers into retirement, or jump right back into the fight? What's a podhead to do? The remaining Lankies may have retreated in fear, but the threat isn't over. They need to be wiped out for good before they strike again. That'll take a new offensive deployment. Aboard an Avenger warship, Andrew and the special tactics team under his command embark on the ultimate search-and-destroy mission. This time, it'll be on Lanky turf. No big heroics. No unnecessary risks. Just a swift hit-and-run raid in the hostile Capella system. Blow the alien seed ships into oblivion and get the hell back to Earth. At least, that's the objective. But when does anything in war go according to plan?
In this horizon-expanding, spirit-lifting, heart-warming book Mark Greene serves up a liberating view of how God can and does work in and through us in our daily lives. Brimming with true stories, the combination of fresh Biblical insight, humor, and practical steps, here is a fresh and original framework for fruitfulness which will open up a host of possibilities to make a difference for Christ every day.
"An "inside the room" memoir from one of our most distinguished ambassadors who--in a career of service to the country--was sent to some of the most dangerous outposts of American diplomacy. From the wars in the Balkans to the brutality of North Korea to the endless war in Iraq, this is the real life of an American diplomat. Hill was on the front lines in the Balkans at the breakup of Yugoslavia. He takes us from one-on-one meetings with the dictator Milosevic, to Bosnia and Kosovo, to the Dayton conference, where a truce was brokered. Hill draws upon lessons learned as a Peace Corps volunteer in Cameroon early on in his career and details his prodigious experience as a US ambassador. He was the first American Ambassador to Macedonia; Ambassador to Poland, where he also served in the depth of the cold war; Ambassador to South Korea and chief disarmament negotiator in North Korea; and Hillary Clinton's hand-picked Ambassador to Iraq. Hill's account is an adventure story of danger, loss of comrades, high stakes negotiations, and imperfect options. There are fascinating portraits of war criminals (Mladic, Karadzic), of presidents and vice presidents (Clinton, Bush and Cheney, and Obama), of Secretaries of State (Madeleine Albright, Colin Powell, Condoleezza Rice, and Hillary Clinton), of Secretary of Defense Robert Gates, and of Ambassadors Richard Holbrooke and Lawrence Eagleburger. Hill writes bluntly about the bureaucratic warfare in DC and expresses strong criticism of America's aggressive interventions and wars of choice."--
The year is 2108, and the North American Commonwealth is bursting at the seams. For welfare rats like Andrew Grayson, there are only two ways out of the crime-ridden and filthy welfare tenements: You can hope to win the lottery and draw a ticket on a colony ship settling off-world, or you can join the service. Andrew chooses to enlist in the armed forces. But as he starts a career of supposed privilege, he soon learns that good food and decent health care come at a steep price.