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Innovation is the life-blood of all enterprises, public and private. Their competitiveness depends upon it. Those that succeed recognise that all of their people are inherently creative and, by proper management, can both release and manage that creativity for the ultimate benefit of all stakeholders. The Nurturing Innovation Pocketbook explains how managers can create an environment in which innovation thrives. It identifies the numerous barriers to innovation, organisational and self-imposed by individuals, and describes how through positive intervention these blocks can be cast aside. All innovation comes with a degree of risk. To manage the process successfully, the manager must determine the required level of innovation (four are described in the book, from incremental to transformational) and assess the associated risk. The manager must also be supportive of his team, acting as advisor, coach, promoter, sounding-board, resource provider and defender when ideas don't work out. Nurture not stifle is author Doug Miller's message!
This accessible guide to leadership encourages the reader to proactively develop themselves, their colleagues and their organisation.
The ability to be positive is much more than a genetic inheritence (you can't blame your parents for everything!)'. Trainer, writer and resource developer Douglas Miller specialises in positive mental attitude and firmly believes that we can learn more positive approaches to life and work. In this pocketbook he sets out a wide range of practical techniques recommending that each person find the ones that work for them. 'In any situation, no matter what the circumstances, we can choose how we react. We frequently choose to do little until it's too late...the tough part is to choose to act on the opportunities.'
Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.
Fully engaged and motivated people perform better, enjoy greater job satisfaction, are more loyal and bring the manager and team leader the outcomes they have targeted. Doug Miller, author of the Engagement Pocketbook, has distilled decades of theory on the topic of engagement to produce the SPARC model designed to help managers on a day-to-day basis get the best out of their people. HR professionals, coaches, mentors and trainers will also find the model insightful. SPARC comprises five elements: Self-determination (degree of individual autonomy)Purpose (role clarity)Authenticity (scope for self-expression)Reward (spiritual, emotional & financial gain)Challenge (need for learning & development) For each element five management interventions are described, bringing the model to life and underscoring the pocketbook’s practical approach.
Tips and techniques to make connections, knit together individuals' skills and optimise outcomes
The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. The opening chapters look in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. Types of question are explored, with ways in which to use them, as well as questions to avoid asking, while a helpful example interview shows the techniques in action. Later chapters cover preparing for and conducting the interview, including looking at job descriptions and specifications, preparing evidence questions, and evaluation of candidates.
Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. 'Netgeners' with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the 'bigger picture', leading to greater alignment with organisational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.
Engaging your audience and holding their attention is the principal focus of the Webinars Pocketbook. It will show you how to design, set-up and deliver internet-based meetings, presentations and training workshops that harness technology for maximum impact and effectiveness. The pocketbook begins by describing the different webinar tools available – such as web cams, polls, messaging windows, whiteboards and breakout rooms – and how and when they can be employed to your advantage. It then goes on to explain how you need to adapt your communication style and method of delivery to suit the virtual environment, including making good use of attractive visuals to support your message. An explanation of how to gain participant buy-in, several case studies, a troubleshooting section (problems and solutions) and the authors’ top 21 tips for successful webinars end the pocketbook on a practical note. Virtually the best advice there is!