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SELLING POWER AND MCGRAW-HILL-PARTNERS IN SALES SUCCESS The two leaders in sales publishing team up to bring you an unprecedented library of advice, techniques, and wisdom from the top minds in sales. Sales pros always talk about their “pitch,” the words and phrases they use to nail down a deal. But the most successful sales pros understand the secrets revealed in this book-the nonverbal messages that clients send. Here are clear instructions-and a DVD of nonverbal sales skills in action-that help you to interpret facial expressions, gestures, eye shifts, and many other signals-and then use them to the sales person's advantage. More than 100 photos illustrate how to use nonverbal signals to make a sale Provides proven responses that reassure the hesitant buyer Explains ways to make the sales rep's body language communicate “buy” messages
What are you saying before you speak a word? Does your nonverbal communication limit your effectiveness? In this enlightening guidebook, Sherry Maysonave shows you precisely how to command respect, inspire trust, and project personal power when you dress down for business. She emphasises the silent -- but potent -- nonverbal aspects of clothing, demeanour, and body language. She reveals how nonverbal factors determine the response you receive from others -- factors that impact your ability to maximise success. Sherry Maysonave brings needed clarity, sophistication, and wit to all dress-down issues in today's workplace. The inspiring, humorous, visually rich book is the millennium's 'How-to-Dress-Down-for-Success' bible.
Provides salespeople with information on hypnotic techniques and how to use them in sales presentations and script books to win the customer's trust and make sales.
Anyone who can successfully read people can communicate and hold power.
Successfully navigate the business world by understanding what your manager and coworkers are really thinking. The secret is nonverbal intelligence—the ability to interpret and use nonverbal signals in business to assess and influence others. In Louder Than Words, bestselling author and behavior expert Joe Navarro shows you how to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations. You can jump-start your career, close the deal, keep your customers, secure new ones, and lead your company with confidence once you discover how to: Read body language and discern non-verbal cues of concern, disagreement, or doubt—even over the phone Master the all-important first impression and use settings, seating, and gestures to inspire and captivate Recognize habits that send the wrong message—and learn what postures, work practices, work spaces, and even electronic habits say about people
"Anyone pursuing success must read this book." —Chris Voss, author of Never Split the Difference A master class in leadership from the world’s top body language expert From internationally bestselling author and retired FBI agent Joe Navarro, a groundbreaking look at the five powerful principles that set exceptional individuals apart Joe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distills a lifetime of experience into five principles that outstanding individuals live by: Self-Mastery: To lead others, you must first demonstrate that you can lead yourself. Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation. Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire. Action: Build shared purpose and lead by example. Psychological Comfort: Discover the secret ingredient of exceptional individuals. Be Exceptional is the culmination of Joe Navarro’s decades spent analyzing human behavior, conducting more than 10,000 interviews in the field, and making high-stakes behavioral assessments. Drawing upon case studies from history, compelling firsthand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.
The study of nonverbal behavior has substantially grown in importance in social psychology during the past twenty years. In addition, other disciplines are increas ingly bringing their unique perspectives to this research area. Investigators from a wide variety of fields such as developmental, clinical, and social psychology, as well as primatology, human ethology, sociology, anthropology, and biology have system atically examined nonverbal aspects of behavior. Nowhere in the nonverbal behavior literature has such multidisciplinary concern been more evident than in the study of the communication of power and dominance. Ethological insights that explored nonhuman-human parallels in nonverbal communication provided the impetus for the research of the early 19708. The sociobiological framework stimulated the search for analogous and homologous gestures, expressions, and behavior patterns among various species of primates, including humans. Other lines of research, in contrast to evolutionary-based models, have focused on the importance of human developmental and social contexts in determining behaviors associated with power and dominance. Unfortunately, there has been little in the way of cross-fertilization or integration among these fields. A genuine need has existed for a forum that exam ines not only where research on power, dominance, and nonverbal behavior has been, but also where it will likely lead. We thus have two major objectives in this book. One goal is to provide the reader with multidisciplinary, up-to-date literature reviews and research findings.