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Many business leaders, when they begin to work overseas or interact professionally with teams abroad, are surprised by how much they thought they knew about the other culture, but how little it counts for on the ground. The reality is that communication is multi-dimensional, and simply knowing a foreign language doesn't mean one automatically understands the culture that goes with it. Idiom, psychological factors and cultural nuance all come into play. To grasp a culture, and communicate meaningfully to it, you need familiarity with language, of course, but also with non-verbal communication, customs, perceived values, and concepts of time and space. "Melissa Lamson," with years of experience in creating and nurturing high-performing global teams, understands how "It's not enough to know the language!" In her book, " No Such Thing as Small Talk," she focuses on Germany, a major business partner for the United States, and the country in which she has lived and worked for over a decade. Business leaders today expect to face cultural differences when they do business with, for example, China or Brazil. But with a Western, industrialized country like Germany, one that displays a business etiquette and work ethic similar to the United States, it is easy to overlook the differences simply because so much appears, on the surface, to be the same. The differences are not in your face but subtle. And these small, yet critical, differences are exactly what Melissa's book will help you identify, respect and bridge. Melissa succinctly presents what she calls seven keys, or principles, to unlocking the German business mind. Her principles, whether they relate to process, punctuality, discipline or email communication, are insightful, personal and compelling. Not only does she clearly lay out the differences, but she also offers a cultural perspective that is rich with personal narrative. If you plan to be in any way professionally engaged with Germany--whether you wish to participate in trade fairs, carry out negotiations with partners or colleagues, discuss schedules or terms with customers, or even apply for a job in Germany--the appropriate cultural understanding, as this book describes, will create mutual trust and will quite likely be the key to your business success.
Does striking up a conversation with a stranger make your stomach do flip-flops? Do you spend time hiding out in the bathroom at social gatherings? Do you dread the very thought of networking? Is scrolling your phone a crutch to avoid interacting? Help is on the way with The Fine Art of Small Talk, the classic guide that's now revised for the modern era. Small talk is more than just chitchat; it's a valuable tool to help you climb the corporate ladder, widen your business and social circles, and boost your self-confidence. With practical advice and simple conversation 'cheat sheets,' this book offers easy-to-learn techniques that will allow you to feel comfortable in any type of social situation-from a video meeting to a first date to a cocktail party where you don't know a soul. Communication expert Debra Fine will show you how to: - Learn to connect with others regardless of the occasion, event or situation - Come across as composed and self-assured when entertaining - Avoid awkward silences and 'foot in mouth' disease - Convey warmth and enthusiasm so that other people feel good about being near you - Make a positive, lasting impression from the minute you say hello. Once you master The Fine Art of Small Talk, you'll excel at making others feel included, valued and comfortable. Let Debra Fine turn you into a small-talk expert - and watch the contacts, business deals and social relationships multiply before your eyes!
"You'll not only break the ice, you'll melt it away with your new skills." -- Larry King "The lost art of verbal communication may be revitalized by Leil Lowndes." -- Harvey McKay, author of “How to Swim with the Sharks Without Being Eaten Alive” What is that magic quality makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?" What it boils down to is a more skillful way of dealing with people. The author has spent her career teaching people how to communicate for success. In her book How to Talk to Anyone (Contemporary Books, October 2003) Lowndes offers 92 easy and effective sure-fire success techniques-- she takes the reader from first meeting all the way up to sophisticated techniques used by the big winners in life. In this information-packed book you’ll find: 9 ways to make a dynamite first impression 14 ways to master small talk, "big talk," and body language 14 ways to walk and talk like a VIP or celebrity 6 ways to sound like an insider in any crowd 7 ways to establish deep subliminal rapport with anyone 9 ways to feed someone's ego (and know when NOT to!) 11 ways to make your phone a powerful communications tool 15 ways to work a party like a politician works a room 7 ways to talk with tigers and not get eaten alive In her trademark entertaining and straight-shooting style, Leil gives the techniques catchy names so you'll remember them when you really need them, including: "Rubberneck the Room," "Be a Copyclass," "Come Hither Hands," “Bare Their Hot Button,” “The Great Scorecard in the Sky," and "Play the Tombstone Game,” for big success in your social life, romance, and business. How to Talk to Anyone, which is an update of her popular book, Talking the Winner's Way (see the 5-star reviews of the latter) is based on solid research about techniques that work! By the way, don't confuse How to Talk to Anyone with one of Leil's previous books, How to Talk to Anybody About Anything. This one is completely different!
“Some of us never fit in... some of us were never meant to...” Life is miserable when you don’t know who you are. Nicole Robertson might appear to have everything: a loving family, a solid education, scholarships to prestigious schools and a bright future ahead of her. And despite the difficulties presented to her as a young woman of West Indian descent living in America, she works hard and succeeds, time after time—for a while. Because all is not quite right... and while she fights to keep up with the expectations her family and community hold her to—even in the wake of terrible grief and difficulty—her textbook life begins to crumble around her. Join the young Nicole on her journey as she tries frantically to be everything to every person in her life—and learn with her, through the many trials she faces, that doing so means compromising yourself, almost always to destructive ends. Because in the end, there’s just No Such Thing as Normal.
This book shows how a good schmooze can be turned to social benefit, without the humiliation of "sucking up" or the hypocrisy of the "the hard sell." The good schmooze is talk about life itself: the good, the bad, and the ugly—a heartfelt interaction with others—chatting, not "chatting up." The Lost Art of the Good Schmooze: Building Rapport and Defusing Conflict in Everyday and Public Talk is about what to say, when to say it, and how to say it. Full of insights that will prove useful at work, at home, with friends, and just about everywhere else, the book will help readers become tactful schmoozers who can defuse situational tensions and lubricate personal, social, workplace, and political interactions with others. The book is organized around five occasions: schmoozing in social interactions, family schmoozing, schmoozing in the workplace, schmoozing in education, and schmoozing in cross-cultural interactions. Examples of both successful and failed schmoozing are drawn from television, films, news, and everyday life. Hundreds of real-world verbal interactions illustrate how recapturing this lost art can lead to increased harmony in all spheres of life.
Here We Are is a heart-wrenching memoir about an immigrant family's American Dream, the justice system that took it away, and the daughter who fought to get it back, from NPR correspondent Aarti Namdev Shahani. The Shahanis came to Queens—from India, by way of Casablanca—in the 1980s. They were undocumented for a few unsteady years and then, with the arrival of their green cards, they thought they'd made it. This is the story of how they did, and didn't; the unforeseen obstacles that propelled them into years of disillusionment and heartbreak; and the strength of a family determined to stay together. Here We Are: American Dreams, American Nightmares follows the lives of Aarti, the precocious scholarship kid at one of Manhattan's most elite prep schools, and her dad, the shopkeeper who mistakenly sells watches and calculators to the notorious Cali drug cartel. Together, the two represent the extremes that coexist in our country, even within a single family, and a truth about immigrants that gets lost in the headlines. It isn’t a matter of good or evil; it's complicated. Ultimately, Here We Are is a coming-of-age story, a love letter from an outspoken modern daughter to her soft-spoken Old World father. She never expected they'd become best friends.
Why France and Britain are so different, and why they do things in opposite ways. A brilliant and vigorous observer of both French and British societies, which she knows intimately, 32-year-old Agnes Catherine Poirier has spent the last ten years explaining the peculiarities of France to the British and of Britain to the French. Not an easy job. Having studied both in Paris and London, writing in both languages for the French and British press, Agnes Catherine Poirier plays with national stereotypes, which are both stupid and dangerous, with dexterity and savoir faire. She goes beneath the surface to explain why France and Britain keep arguing and competing endlessly, why they are so different and why they do things in almost opposite ways. Covering the worlds of art, politics, action, food, institutions, sex, history, media, society and philosophy, she tells us as much about us as why France is a nation apart. Revenge for tabloid attacks on France or for British expats' invasions of Brittany and the Dordogne? You decide. But this will entertain and educate all readers about their own country and whether its 'entente' with La Belle France is 'cordiale' or not. You may disagree with her but you may never see yourself in the same way again.
A first responder’s harrowing account of 9/11—the inspirational true story of an American hero who gave nearly everything for others during one of New York City’s darkest hours. On September 11, 2001, FDNY Battalion Chief Richard “Pitch” Picciotto answered the call heard around the world. In minutes, he was at Ground Zero of the worst terrorist attack on American soil, as the Twin Towers of the World Trade Center began to burn—and then to buckle. A veteran of the 1993 bombing of the World Trade Center, Picciotto was eerily familiar with the inside of the North Tower. And it was there that he concentrated his rescue efforts. It was in its smoky stairwells where he heard and felt the South Tower collapse. He made the call for firemen and rescue workers to evacuate, while he stayed behind with a skeleton team of men to help evacuate a group of disabled and infirm civilians. And it was in the rubble of the North Tower where Picciotto found himself buried—for more than four hours after the building’s collapse.
He was told that "no one wants a doctor with a disability," but God had other plans At a young age, most kids think about getting good grades, earning sports trophies, and gaining their parents' approval. However, some wish to achieve all of this on top of having a physical or mental disability. No Such Thing as Can't is the inspiring story of Tyler Sexton and how he didn't let his disability hold him back from achieving his goals. Tyler faithfully followed God's plan to become a pediatrician despite having cerebral palsy. He endured multiple surgeries, hours of physical therapy, and countless bullies throughout his schooling. Through it all, he persevered to become a pediatrician just like the ones he had always looked up to. As a doctor, he is now able to give back to those who face the same difficulties he does and spread awareness of cerebral palsy while sharing God's Word. No Such Thing as Can't dives into A difficult journey of parenting a child with a disabilityThe inspiring story of a boy who overcame the odds, and a mother who gave her all to be there for himHow to stay faithful to God when you question his plan for youA testament to always stay true to the Lord and trust He will always provide
The Eyes Have It explores those rarified screen moments when viewers are confronted by sights that seem at once impossible and present, artificial and stimulating, illusory and definitive. Beginning with a penetrating study of five cornfield sequences—including The Wizard of Oz, Arizona Dream, and Signs—Murray Pomerance journeys through a vast array of cinematic moments, technical methods, and laborious collaborations from the 1930s to the 2000s to show how the viewer's experience of "reality" is put in context, challenged, and willfully engaged. Four meditations deal with “reality effects” from different philosophical and technical angles. “Vivid Rivals” assesses active participation and critical judgment in seeing effects with such works as Defiance, Cloverfield, Knowing, Thelma & Louise, and more. “The Two of Us” considers double placement and doubled experience with such films as The Prestige, Niagara, and A Stolen Life. “Being There” discusses cinematic performance and the problems of believability, highlighting such films as Gran Torino, The Manchurian Candidate, In Harm’s Way, and other films. “Fairy Land” explores the art of scenic backing, focusing on the fictional world of Brigadoon, which borrows from both hard-edged realism and evocative landscape painting.